Safelite AutoGlass

They quoted me the $179 to fix a rock chip with cracks with one of the cracks reaching 1 3/4 of an inch. He said that you may still see the crack. I pointed out a chip with very fine cracks in the center of the windshield and he said that they would include that in the repair. The tech wasnt able to remove the 1 3/4 inch crack at all (I thought he should have been able to reduce the visibility of the crack somewhat) and didnt attempt to fix the chip in the center of the windshield. First he told me that the one in the center of the windshield didn't have cracks, when I pointed them out he said that it was already repaired previously. When I stated that I watched the rock hit it. He insulted me and said "Your the Professional" After a heated back and forth he did say that I didnt have to pay... I insisted that I pay and paid.... Why??? I understand that you cant fix them all but a frustrated tech who failed at the first crack, trying to make excuses and insult the customer is not a good way to run a business. Not going back there.

ATTENTION SUBARU OWNERS WITH EYESIGHT: DO NOT go to Safelite if you are needing your windshield replaced!! The worst service I have ever had in my life. I am a typically pretty lenient customer as I have too worked in customer service. I had a fear going in that my Eyesight would be compromised on my Subaru from other Subaru owners but decided to take it there anyway (silly move on my part). After being unable to calibrate my new windshield to my cameras, they insisted I come back in two days to replace it again! With my safety features disabled, I managed to get into a fender bender the very next day. I brought my car back in and they replaced the windshield for a second time. Only to tell me that they were unable to calibrate the windshield a second time. They insisted it was MY cars fault and that it was a weird bracket. They insisted that they order me an “OEM” brand that Subaru typically puts on their vehicles anyway, why they didn’t do that in the first place i couldn’t tell you. After unsuccessfully attempting to calibrate my windshield AGAIN, they blamed it on my fender bender and told me to get it fixed before I came back to put the third windshield on. I talked to multiple supervisors bc this should not have impeded their decision for putting the correct one on. Instead, I got the run around until I got my car fixed FIVE months later. After getting my car fixed, I set an appointment with Safelite in which they told me they would put the “OEM” windshield on. The day I come in, they tell me they actually never got it in the mail and that I would have to wait another week. After all the time wasted, I eventually talked to my insurance company who set me up with a Subaru dealership to resolve my issue. Come to find out Safelite disabled my camera for my windshield and it needed to be replaced bc it was now broken. Please, please do not go here and end up in a scenario like mine. Apparently this is not the first time they have done something like this but insist that they are able to change the windshields out no problem.

The only reason they aren't getting five stars is because I think the way you have to set up service is super annoying. Their phone number sends you to a national call center (no way to speak to the shop), you have to talk to a robot for a while, and they warn you that you're wasting time by not using their online app instead. I know everybody's going this way, but when you're panicking after having an accident you really want to talk to a person immediately and get some assurances specific to your situation. Anyway, besides that they were awesome. Squeezed me in that same day. I did an excellent job with the repair. Did all the set up with my insurance as well so it was free and I didn't have to connect the dots for anyone. Thanks!

On Jun 7th I was on my way to Columbia to get my car repaired for a separate issue when a rock flew up and chipped the windshield. It was a pretty awful week and the chipped windshield was just the cherry on top of the whole mess. I rolled in to Safelite about 4:30pm just before they closed at 5 and spoke to Dominick who was sympathetic and very professional. He and I discussed the chip and he went out with me to the car to see if it was repairable. The chip was very close to the bottom of the windshield where ice and snow and the defrosters blow on in the winter so I had my doubts. Dominick was very nice and explained the chances of the repair not working and possibly the chip widening out (which I already knew was a possibility but was still very nice to be told). He then got on the phone to speak to a lady whose name I don't recall (who I assume was at a different office) to schedule a mobile service as there wasn't enough time to do the repair that same day. (Understandable, as I said, I came in 30 minutes before close). They spoke for a few minutes, and then he asked if I would have time to just stay and get it repaired that day which I was more than happy to do, of course. The whole repair came out to cheaper than I thought it would be, you can't even see where the chip was. The repair also came with Safelites lifetime warranty so that's one thing to not have to worry about. Dominick, the gentleman who helped me at this particular location went above and beyond in his helpfulness, his service, and his professionalism. He singlehandedly made sure that if ever another vehicle of mine gets a chip or needs a glass repair that Safelite will be my very first call. All in all, would highly recommend Safelite in general and this store in specific. And a huge Thank You to Dominick in particular for his outstanding service and going above and beyond for me!

Absolute incompetent joke of an experience. Paid on line for my F150, $404. Had an at home appointment on a Wed. Tech cancelled because the window was damaged. Made another for the next day, Thursday. Tech canceled because the window was damaged. Made an appointment at their shop the next day, Friday. They put the window in. But as I was driving away I noticed my mirror was never tightened down. I got home and got on the computer and noticed the final pre-auth receipt was in my email. And stated I owed another $364. Never mentioned that in the store. Telephone customer service had no record of it either. I'm still waiting to see if it actually tries to clear. And as mad as I was, they have made ZERO attempts to clarify anything or at least tell me the final bill was in error. Pure inept, utter incompetence from one end to the other.ServicesAuto windshield repair

Had an appointment today 3-5-2024. The energy was off soon as the guy ask for my key. How can I help you? I have an 8 o’clock appointment. Are you the Tesla? Yes. We gonna have to have that here all day. Huh? Why didn’t anybody inform me of that ? The lady has called and texted me at least 3 times confirming that I’ll be here. In fairness I knew I wouldn’t be in and out but all day? And no one gave me a heads up. Then the lady that sets the appointment shows up late for work looking like she just rolled out of bed and don’t want to be there. I ask her did we talk on the phone she says yes. I ask her why she didn’t tell me my car wud be there all day she proceeds to change the expression on her face as if I offended her and tells me she did. This is a young lady btw maybe not even 21 years old. Very unprofessional no customer service tact at all tells me she did tell me and sorry or too bad I didn’t hear her. After canceling Lyft I also canceled the appointment at safelite.