Safelite AutoGlass

If I could give 0 stars I would. This Safelite location put the wrong windshield on my car, did not set it flush in the correct space leaving gaps and damaged the moldings and clips around my windshield. All of these parts now require full replacements. My vehicle is brand new, was in perfect condition until this. The techs working there are downright neglectful and don’t have experience. Safelite as a whole is a monopoly and seeks to push out cars as quickly as possible, regardless of the quality of service they’re supposed to provide. When I brought my car back in for the store manager to look at, I noticed another customer complaining about issues with their windshield - clearly it’s a trend. Dealing with Safelite customer service was a nightmare, they gave me the runaround for weeks. Now an entire month later, my car is finally getting repaired at a small local shop. Avoid Safelite, especially this location.

Had them come to my campus because First appointment around, they didn’t have the correct part for it and I wasted my time going there and waiting only to be told they can’t fix my windshield. Then they reschedule again because of whatever reason. They said the person would call me before they arrive. The person who did my car was Odane. They reassured me so many times that he would call me but I never got a call. The appointment was suppose to be between 12-5, and at 5 he still wasn’t here. Tried to call safelite but they close at 5pm as well. I live on campus but it’s a building down the street, which I know he would get lost, so I was expecting to guide him to where it was suppose to be. I received an email saying that my service was complete so I went back to where my car was parked and the windshield was fixed…‘ very confused as to how he got there and why I was notified when he arrived and stressed out because the appointments have changed so many times. Just very unprofessional and I’m tired of working with the Weymouth location specifically. Also, I have a stuffed animal hanging off the mirror and found it off my mirror and the piece that hooked it to the top was gone because it was yanked off from the doll itself so I can’t even hook it back on…. Thanks Odane!! Let’s see if the glass they put on my windshield actually does it’s job or cracks.NegativeResponsiveness, Professionalism

I usually have to get my windshield repaired because I drive around a large van for work. Cracked windshields due to rocks on the highway are a common occurrence. The people here are very friendly and easy to talk to. That being said their service and workmanship isn’t great. The windshield that they put in isn’t sealed properly. It leaks in air and is more audible when driving on the highway. I can see places where the seal isn’t complete. To top things off, I know that usually the wiper fluids get blocked after the replacement. I asked them to make sure that the lines are clear, they told me they were and I was all set. After 2 days(time for the windshield to settle) I tried using the wiper fluid and it was blocked and I had to unblock the lines myself. Overall good people but not good service.

Horrible Experience. I first contacted Safelite AutoGlass to repair a small crack in my windshield. A technician came to my home of August 30 and filled the crack. Within a week a noticed the crack expanded so I drove to the local Safelite shop in South Weymouth to get their feedback. I was told that since the crack was already filled, the windshield would need to be replaced. I made the appointment on September 10 and the replacement was scheduled for 8AM on September 20 since the glass needed to be ordered. I received email confirmations and a text reminder the morning of the appointment. I was told the work would take several hours so I made plans to be home for the day. My wife took the morning off from work for the drop off and pick up. We showed up just before 8:00 and I was told the windshield was not there. The office manager said he would look into to it but the work was not going to be done that day. I still have not heard from him. I cannot fathom that someone would not confirm the inventory before the day for scheduled work in order to avoid a situation like this. I contacted Geico to discuss alternative repair options and learned that I could have the work done at a local AllState Glass facility, which I will do. I will avoid Safelite AutoGlass in the future.NegativePunctuality, Quality, ProfessionalismServicesAuto windshield repair

Update. I’m adding another 2 stars because SafeLite did the right thing. SafeLite replaced the windshield they originally installed incorrectly with a proper OEM piece of glass, paid the bill for the electric damage the dealer repaired ($2,400), and paid for the full detail of the interior ($400). The two added stars are for their good customer service and proof they do back their work fully. If I could leave zero stars i would!!! Replaced a windshield on my wife’s 2022 Jeep grand Cherokee. Jeep is only 2 years old and the entire electric system is shot! So far the repair bill is $4,000 and still counting. They used an after market windshield which they replaced 2 weeks ago. In addition the windshield leaked which enabled water to get into the electrical system, shorting out wiring. Car would run and doors wouldn’t lock or unlock. Even after the repair the car will never be right. Was a great car to and now it’s ruined. With new car costs so high it’s now 25 % to replace it so we see screwed. Safelite is terrible. Don’t use them!!

I recently got a small chip in my windshield and filled out a work order with safelite to make an appointment to get it fixed. Alicia showed up today 9/1 to fix the windshield. When she initially showed up in a JN Philips van, she was courteous. She put a mat down on the hood of my truck before putting her tool box down which I appreciated. Unfortunately the whole time she was on her phone and I ended up with scratches on the hood of my truck after she left. I was able to buff them out since this is a brand new truck. As I was driving later this evening I noticed a strange refraction on my windshield. There were scratches left from the razor blade used to remove the excess residue. This is very upsetting especially after already having to buff out the scratches left on my hood. I am not sure which company to contact about this problem because I am now unfortunately going to need a new windshield on a brand new truck. This incident makes me second guess using safelite again. I made the appointment with safelite, Alicia showed up in a JN Phillips van and my receipts says “giant glass”. If you could point me in the right direction that would be greatly appreciated.