Safelite AutoGlass

We discovered that a vertical crack had developed in the windshield of our rented minivan after it had sat in a parking lot for two days. We did not want to return the van to the rental company and pay extra for a repair or the down time to the van; we also didn't want to run it through our insurance company and risk increasing our rates. We called Safelite and scheduled an appointment for the day before we were to fly out. When we arrived, we found that the phone rep had scheduled a fill rather than a repair. Even so, the manager and his assistant were ready to help us with the replacement, even given our time frame. Then the manager inspected the crack and found it was a defective windshield, so we'd not be charged at all! Even better, he called his contact at the rental company and made arrangements to schedule the replacement after we left. We were stressed when we arrived at Safelite, but left so happy with the outcome. Safelite really went above and beyond to help us out, all the while staying positive and friendly.

Don’t waste your time with these people. I was in the process of making an appointment online and called the shop to ask if they had my windshield in stock before I made the appointment and traveled there. The girl that answers the phone tell me she doesn’t know if they have my windshield. Then said she needs the part number to find out. Evidently VIN number or year/make/model isn’t enough. How the hell am I supposed to know the part number of the windshield? If I was the “expert” on windshields I wouldn’t be calling this place to ask questions and get the glass replaced. Chances are these people aren’t experts they claim to be but what did you expect for the big corporate company I guess. I’ll call the local guys, maybe they’ll have better customer service and knowledge.

When I discovered my rear window had been completely smashed out, I was anticipating a complicated insurance claim and long wait time for repair. Turns out, the repair directly through safelite was less than my deductible and dealing with them directly was so easy. They scheduled me within days. The repair took half the time they quoted and the technician Jordan was professional, courteous and clearly cares about the quality of work he provides. I was expecting to have to follow up the repair at another shop to have the window tinted to match the others but they matched it for me. Couldn't happier, keep up the good work!PositivePunctuality, Quality, Professionalism, Value

I had my windshield replaced here, and just two days later, it cracked from what I believe was a stress fracture originating below the truck frame. I hadn’t driven anywhere—I was home sick the entire time—so there’s no way a rock or anything else could have hit it. Still, three technicians and the manager insisted it was a rock chip or even suggested it looked like a BB gun impact. They refused to honor the warranty and were dismissive throughout the conversation. One star for poor communication, no support on warranty claims, and a rude team that all stuck to the same story. Nothing hit my truck. It’s clearly a stress crack. I’m out $1,000 because of their lack of accountability. Very disappointed. I would NOT recommend this spot!

I had to get my windshield replaced. They kept rescheduling and the last time they rescheduled they made my appt for a time when the recalibration center in Texas was already closed and they had to reschedule again. Then come to find out they broke the clips holding my side window moldings down. I came the shop in Virginia Beach because we moved immediately after. I came in July, they said they would have to order the parts (no big deal) from KIA and they would let me know updates on when they should be expected. I didn’t get any calls back. I called about 2 weeks later and they said it should be there in the next couple days. Still never got a call. I called back again and they said they would have to look into it and call me back. NO CALL. Then in September I get a call from the shop in Alaska saying they just got my file dropped on their desk and she was looking into what’s going on. I let her know this should have been being done through Virginia. She then scheduled me an appt for today and got the Virginia office on the phone. They again said they would look into it and call me back. NOTHING until I got a message the night before my appt to confirm. I went in and they weren’t even sure if they had the right part. NOPE, it was for a wrong car. So again, they will have to get back to me after they re send the order to KIA and cc their supervisor. I’m so fed up with Safelite, I will never use them again. USAA referred us to go there and I will be letting them know that they shouldn’t be using Safelite.NegativeResponsiveness, Quality

When I left my car for them to work on the steering wheel area was fine, upon my return to my car after they worked on it the steering wheel was now touching the column on the lower portion(where there is normally a gap) and rubbing when I turn it and the key hole alignment with the plastic was off. When I scheduled a maintenance appointment to report the issue they sent the same technician who fixed my windshield and therefore did the damage to assess the damage. When I called back to check on the status they said it was not parts they would have touched during a windshield install so I was on my own and could take it to a Toyota dealership to get it repaired. I informed them if I did that I was be stuck with a repair bill from something they did as it was not an issues before they were in my car. They did nothing to help me or resolve the damage they created. Very dissatisfied.