Safelite AutoGlass

On the day of service we were offered a scratched windshield. Tech broke new windshield and put back broken windshield with way more damage then we had to wait 4 days for another appointment at the shop (wanted them to come to us) Tried to reach customer service by phone,text and email and could not get in touch with anyone. Will not be using them again! Picture shows new damage to old windshield and was not told about thos new damage!

I had a lot of other things to do in Bangor. I was actually able to drop it off earlier than my scheduled appointment time which was very convenient. It was actually starting earlier than my scheduled time. I was thrilled to get a call saying it was ready earlier because I had a long drive home afterwards. They were respectful kept me updated on their progress and let me know when the car was ready.

I would select a 0 star if I could. They were trying to accommodate at first and gave up. Kids gave me my truck on Saturday and had no clue what was going on, was circus and lied to me about the seat routing. My family safety (5 year old and 7 who are strapped into the back) has been put at risk and my wife and I are getting the run around. The place won't address the problems they caused. Not to mention the multiple trips back and forth due to wrong glass being ordered and then the glass being installed wasn't OEM like we were told it would be. This specific location removed my entire back seat in my truck and never reinstalled correctly. Missing nuts, seat belts not routed correctly not in the steel loops if in an accident (take off a head), parts laying on the floor, seats not locked in back etc.. In addition to that plastic pieces left on floor that are part of the actually seat belts not put back, installation tape and garbage left all over, the back heating element was lifted off the window and it looked like it was attempted to be reglued because it is most likely busted, and electrical tape still left in it over the latch, the windows were left with grease on them and we were told the glass is supposed to have grease all over them to help them slide. "Grease all over the glass because they need to slide" like unbelievable. Complete disaster... Perhaps maybe hire better help on weekends. This isn't my fault this happened. Find a different location. Beware....

I brought my vehicle in to have the windshield replaced earlier this year. No issues, great service. However, they neglected to put my inspection sticker on the new windshield and didn't mention anything. Called three different phone numbers to try to get this settled, and finally got an actual number from their live chat. My car had just been inspected so this was very disappointing. Replaced my oil change sticker, but not my inspection... At the very least, they're offering reimbursement, but it never should have happened in the first place. Very frustrated with the negligence and the difficulty in finding a working phone number.

Accidentally drove to my appointment a day late. I live about 2 hours away, so having to drive back the following day would’ve have been a whole lot of time and money wasted. Whichever gentlemen works the counter was INSANELY helpful checking to see if they had the right glass and trying hard to fit me in. All the stars seemed to align to be able to make it happen. I’m incredibly grateful and appreciative and their service and fast response. I cannot recommend this place enough. Also, the price is very reasonable compared to other stores that gave me quotes. Like $250 less.. if you need a windshield repaired or replaced, check this place out!

There is not one thing I can say bad about my experience with the Safelite replacement windshield. From filing of my claim and the reminder emails and phone calls about my appointment to the excellent Service the Tech performed. The Tech was very professional, friendly and accommodating. He explained the process and what to do after the install. He was second to none. And the cheery on top, my insurance company has no deductible on windshield repairs.