Safelite AutoGlass

I had recently purchased a telluride and it was my first time driving long distance with my car. Suddenly, a rock comes and decided to crack my front windshield. Of course, I panicked not knowing what to do or who to call. I filed a claim through my insurance and was redirected immediately to Safelite. I was scheduled an appointment and upon arrival I was greeted before I even reached the door by a technician named Ian. He was friendly and able to assure me that my vehicle was in good hands and he was the one that would be replacing my windshield. I asked him a series of questions and he was patient with me. He explained everything g to me and did an amazing job replacing it. All the staff there are friendly and proving a comforting environment. The shop is organized and runs like well oiled machine. I definitely recommend them and I’m 100% satisfied with their services.

I needed a front windshield for my 2025 KIA Seltos 4X because a small rock hit the window and I had a small crack on the passenger side. Safelight in Port Saint Lucie replaced the window within 2 hours. The personnel were very friendly and supportive. The waiting area was clean and comfortable. Mr Casey Cherry, the Lead Master Tech replaced the window and did an excellent job. I highly recommend this location and personnel to have a windshield replaced.

I regret ever leaving a positive review. The windshield replacement was done carelessly—the tech broke clips and left the pillar trim on both sides loose. When I called to have it fixed, a second technician confirmed the poor installation. That was over 16 days ago, and I still have no resolution, no communication, and no accountability. To make things worse, I called again today and was on hold for 45 minutes. The operator told me she couldn’t do anything. When I asked to be transferred to a supervisor, I was left waiting a few minutes and then hung up on. This company clearly doesn’t stand behind their work, and the customer service is just as bad as the installation. Save yourself the frustration and take your business elsewhere.

My time was wasted. I traveled from Gardens to Port St Lucie due to scheduling and my work requirements. After the service my windshield was identified as not funtio8ng in line with my safety features. After 1 hour of driving, 3 hours of service and 1 hour of return, I am told that I need to return because the windshield is not the correct to calibrate with my camera safety features. No communication and huge waste of my time.

I highly recommend Safelite AutoGlass... I had no idea what to do when a rock hit my glass while I was driving. A friend told me not to worry, call Safelite... I googled their number... From the start, it was a great experience when I called. It was very easy to schedule my appointment and they handled the whole insurance process quickly... The technician they sent, William, was excellent... incredible communication... My appointment had to be rescheduled due to weather conditions, but even that wasn't bad... Easy to reschedule... The technician, William, explained things I didn't know and really helped me figure everything out... Really pleased with the service...

I had questions about my windshield installation after the work was done. Tried calling the shop that service was performed, but the phone number is not listed. When I was able to find the number, it was the corporate office. Could not be routed to a human, I chose warranty info the auto answer did not give me the location where service was performed, tried to respond to location questions kept routing me to West Palm 45 miles away. And there was no way out of this loop, I ended the call and drove to the service shop 3 miles away tom get my answer. They, just waisted 1 hour of my time, service people did a great job, but their automation needs quite a bit of improvement.