Safelite AutoGlass

The first time I had my windshield replaced, the trim and other components were not installed correctly. When I called their support line, I was informed that this could have been a catastrophic error, as my windshield was not fully secured. A director eventually reached out and arranged for me to drop the car off for repairs, even preparing a backup windshield in case further damage occurred. When I arrived, I was initially told the issue was minor, but the technicians’ expressions told a different story as they attempted to downplay the problem. A week later, while my car was parked, the windshield cracked again—without any impact. My insurance company confirmed this was a warranty issue due to Safelite’s poor workmanship. However, when I returned for service, I was met with hostility and incompetence. Despite my appointment window being from 8:00 AM to 10:00 AM, I arrived at 9:41 AM—only 11 minutes past the suggested time of 9:30. Instead of simply addressing the issue, the front desk staff chose to argue about my supposed lateness rather than focusing on resolving the problem. A technician eventually examined the car and outright refused to honor the warranty, claiming I needed to file a new claim instead. Even after presenting documentation from my insurance company confirming the warranty coverage, it was like speaking to a brick wall. This company lacks professionalism, accountability, and basic customer service. Their work is careless, their communication is dismissive, and their warranty is essentially meaningless. I would strongly recommend seeking an alternative glass repair service if you value quality and integrity.

I was genuinely impressed with the entire process and that’s saying something. I went online just to figure out how to book an appointment, and within minutes I had a full quote, a range of options, and an appointment scheduled. The price was very fair, especially considering the convenience of having the technician come directly to me. Nathaniel, the tech assigned to my appointment, was outstanding. He struck the perfect balance, thorough in his explanation without overdoing it, professional, efficient, and incredibly respectful of my time and space. He completed the installation without interrupting me once, and when he was done, my driveway looked untouched, cleaned up immaculately. He walked me through what he had done, gave me clear care instructions, and left me with no questions. Just like that, a stressful situation, cracking my windshield, turned into a completely painless and even impressive experience. Living in Florida, where good service can be hard to come by, I can confidently say Nathaniel sets the bar. If all of your techs are like him, Safelite has one of the best service teams in the industry.

I am beyond frustrated and disappointed with the repeated unprofessionalism I’ve experienced with Safelite. My appointment was canceled four times—each time without proper notice or explanation. When my window was finally “repaired,” your technicians neglected to recalibrate my sensors, a crucial step for modern vehicles. I had to call three separate times just to get someone to acknowledge the issue. Eventually, I was told the sensors were fixed—but now my windshield wipers no longer function properly. This is a direct result of the poor service I received, and it’s putting my safety at risk. I requested to speak with a manager and have yet to receive a single response. This level of neglect and disregard is absolutely unacceptable. I expect immediate contact from a supervisor or manager to address these issues and resolve this situation without further delay.

Absolutely Terrible!! I will not ever use them again. Windshield replacement: Got vehicle back, windshield washers and exterior sliding doors and rear hatch inoperable from inside. At one point, someone called me and stated the windshield would need replacement AGAIN!!! Of course when I got there for my appointment, no one knew anything... Returned for repair, same results!! They claimed fuse blown, but they have no fuses, so I bought and delivered fuses to them. Same results. Told me to take it to dealership for repair... So...after 2 visits, 2 calibration installation certifications....my vehicle is in the Chrysler dealership for REPAIR!!

They broke my window regulator on a 2024 GMC 2500 with less than 7,000 miles on it and are blaming the small rock the hit the window. The window was intact when I arrived at the place. I get a phone call saying the window regulator was already broken. I’m telling the guy that’s impossible. There is no way it would be broke. He line ok I’m going to finish and you can come pick it up. I was ok with this. I wanted my vehicle gone immediately from them. I go to look at my truck and they show me where they broke a steel cable while removing my shattered class. They kept telling me the window didn’t work before I arrived. HOW DOES A STEEL CABLE BREAK WHEN A ROCK HITS A WINDOW. It doesn’t by the way. To make it better. They will not put a window in my truck. Now I have a broke window regulator and a missing window on my drivers side door. Complete idiots at this place. The manager is the worse. Kept saying stuff that wasn’t true the entire time time. They think your an idiot when they are the idiots. Customer service has not called back either. Nobody cares.

Still waiting on the repair of our car at the moment. Haven't been waiting too long, but I'll have to update my review after they're finished to be accurate overall. So far, they seem on point and working hard. There's a nice waiting area available. More to come... Update Time: So, this was a first for me and my hubby. Neither of us ever had a windshield broken or needed fixed, but this last tropical storm snuck by and did us some damage-including shattering the back windshield on our Ford Edge to pieces. We didn't want to waste time looking around for who was better priced and honestly couldn't afford to spend much time window shopping either. Naturally, thanks to their advertising efforts, we remembered their jingle that airs over radio and cable channels every hour on the hour and we have them a call. Luckily, they had time THAT SAME DAY the day of the break that we were able to drive up and they secured a safe seal over the back to protect the car and allow us to drive til our appointment booked 2 days later. I'd have to look back at my Google Pixel 8 Pro and check the time stamp in the photo data to be sure, but I swear from the time we parked to the time we left couldn't have been a whole hour. They were fast, did a great job and it was very straight forward and clear with pricing and no surprises when we paid. A note - we did pay out of pocket for our windshield because apparently in the state of FL you have to have Comprehensive to qualify and we have the minimum required being an older car. It was a little over $400 when all was said and done. I don't know if that's good or bad, high or low and honestly I don't care. The fact is, these guys worked us in, worked quick to not waste our time and did an awesome job with a lifetime guarantee included on the glass and the work too! They were all super nice and stress free. They have a comfortable waiting area inside that's fully air conditioned and offers Free WiFi. The time flew and the results speak for themselves. If this ever happens again, we know who to trust and will absolutely be repeat customers. And I absolutely recommend Safelite to anyone needing windshield repair. They're prompt, professional and do quality work. What more can you ask for? Highly Recommend!