Safelite AutoGlass

Probably one of the worst run shops for auto glass around. The communication between the call centers and the tech is horrific and the level of care and customer service within is just as bad. Techs don’t know what they are doing which led to 4 appointments to replace the glass and trim and my trim was never installed correctly. Even after driving down to their shop because they insisted they would have the tools they needed there, but I still have trim with a major gap that catches in the wind. When I expressed my concerns and upset over the 1-2 month long saga, I was treated like it didn’t matter because the call center is different than the shop and I should have spoken to someone there, but they don’t post the shop number publicly so that’s a little hard to do. Even when a tech arrived and couldn’t do the work and promised the manager would call me to sort it out, the call never came. I will never use satellite again. Their warranty program is just an excuse for crappy workmanship and techs that complain about their boss and the company.

I set up my appointment on line for a windshield and a piece of stationary glass for the rear window of my 2024 Colorado. The website allowed me to select only the driver's side portion of the rear glass. Turns out that the entire back glass must be replaced. So I had to make two trips. Not a big deal. They ordered the rear glass and I was able the get that installed two days later. Both replacements occurred on time and within the time frame promised. I used to live in the mountains of Colorado and replaced the windshields on my Jeep Wranglers every year. This facility is top notch!

Extremely disappointed with the service I received from this store. The tech left glass everywhere, rubber debris, tore my seat stitching, somehow completely lost my mirror control knob, and the whole mirror assembly fell off the next day. The dash has scratches on it, the plastic mirror wire shroud is broken, my center console has new scratches in it. It’s unbelievable. Safelite sent a tech from another store to replace the initial work and I got my money back, but my car is still in worse shape than it was. I was supposed to hear back about replacing the missing parts but, almost a month later, I’ve heard nothing. Go ANYWHERE else. Go to other Safelite locations, but avoid this one.

My insurance suggested that I contact Safelite for a windshield replacement in my Land Rover. I did so and got an appointment pretty quickly. The technician was very nice and completed the job within about an hour and a half. The windshield he brought and installed however was not an OEM product and instead was a cheap aftermarket knock off that cracked less than 8 hours after it was installed. I'm not sure if this review reflects more on Progressive as my insurance company or on Safelite but I'm extremely disappointed and hope somebody will step up and make this right. I'll update this review accordingly.

The window looks great, but the guy was a little rough and didn’t remove the cowl panel correctly and tore it up pretty good. Tried calling the number, you get put into auto-attendant maze. I drove by the next day to the shop. They looked at it and said yeah our technician clearly didn’t take it off correctly. He should’ve started from the bottom, but he clearly ran his tool into it from the top and damaged it, but they’re brittle and there’s nothing we can do about it. Their advice was to leave a negative review. Pretty annoying! Appreciate the integrity of admitted the fault, but they should pay to get it fixed. Now I gotta go track down a $150 part from the dealer and then have them install for 100 bucks just because I got a new windshield? Safelight should be able to do better than that.

I've relied on this location for years, and they continue to be the best. Whether you visit their shop or have them come to you, the service is always exceptional. Most recently, Mike Barnes completed a repair at my house. His communication was excellent, and he finished the job quickly and efficiently. I mentioned I had dogs and didn’t want them barking non-stop while he was here, and Mike was very understanding. He worked with me to arrange where to leave the keys, and he managed to complete the replacement without my dogs even noticing. It’s reassuring to know I can trust the technician to handle things in my garage without me being present, allowing me to relax without any concerns. They truly make the windshield replacement process so seamless.