Safelite AutoGlass Headquarters

TERRIBLE EXPERIENCE...Two weeks ago a had a 9:00 appt to replace my windshield at your Richmond, VA location on Hull st. I left my car and they said it would be done in a few hours. At 2:00, I got a call from the call center saying the windshield for my car was delivered, however it was damaged. Why at 2:00 are they just finding this out when I had a 9:00 appt? I was told they had no appts. open on Friday but could do it on Monday. The windshield was completely smash and unsafe to drive so I left my car with them. On Monday I had not heard anything, around 3:00 I called them. They have a terrible system where you can't call the shop, all the calls go to a call center. I was told the tech was working on my car and she guaranteed it would be done by 5:00. I live 30 mins away and had to get a ride. When I went to get my car the guys at the front desk all looked confused??? I was told after I told my ride they could leave, that they had not started my windshield yet but.... someone would stay late and "knock it out". I told them, they had my car for the last four days and I didn't want them to do a rush job. I was promised they tech would do it right and it would take about two hours. I wasn't planning on sitting around a closed glass shop all evening, but I took a seat. About five mins later a guy from the desk pulled up a chair next to me and said, he was so sorry, but they didn't have my windshield and they needed to order one and he promised it would be done in the morning. I'm now looking at taking an Uber ride home and back in the morning $$$. For my inconvenience he offered me a set of new wipers ($20 value). He didn't even know my car was only three months old and new wipers was the last thing I needed at that time. This shop is not run well and management needs to step up and make some drastic changes. When I finally got my car on Tuesday (I went without a car for 5 days) I was asked to give the tech that did the work a 9-10 star review. I will never go back to this shop. 1

Let me start off by saying NEVER AGAIN. This place is the worst ever! I had a scheduled appointment at the reading location. The lady at the front desk did not acknowledge me at all I had to say something in Oder for her to ask me how she help me . The had took my car in and pulled it back out 20 mins later saying that my car was to new and that they couldn’t do it and they had to order the part from the dealership. Mind you they already know what kind of car I had prior to coming in . Waste of gas n time . I left upset and they said they was gonna call me when the part came in to replace my windshield. 2weeks go pass no call. I took it upon myself to call them mind you this claim been open since the beginning of September . They said the part was there and they shipped it back because they wasn’t sure I still wanted it done like what … I never said anything like that . So they took it upon themselves to send it back instead of calling me great customer service. Then they rescheduled me and order the part again and I came out again and the install my window but couldn’t do the collaboration. So now I have lights on my dashboard and the window installation was horrible smh I’m like for the love of god . I will never and don’t recommend reading location to anyone. I will be reaching out to my insurance company as well . The glass in the picture is not pushed in all the way . Just horrible

My experience of replacing the windshield on my 2021 car with Safelite was disastrous. A first, they did not tell me that they going to put aftermarket windshield, so now, on the sunny day, the top of my dashboard at least two times hotter than my door panels. Than, when I came to pick up my car I noticed that cowl panel was not attached to the bottom of windshield and the corner plates were loose - were not attached correctly. There were also missing three plastic clips that hold cowl to the body. They sent the technician, who was replacing my windshield, to discuss the issue with his work. He took picture of the cowl panel which was not attached to the windshield and told me that they will schedule the new appointment to correct this problem. After the second appointment the cowl panel again was not attached to the bottom of the windshield, and when I point this out the other technician who tried to correct original work, told me that this position of the cowl was original when I brought my car for the windshield replacement. He also showed me photos, allegedly, were taken when I brought my car the first time. And I know, that this is not true. I decided to not ask to show me the date/time stamp on the image files to not embarrass him.

TERRIBLE customer service! My truck is at the Chrysler dealership in Hastings MN. They had been given a timeframe of 12pm - 5pm on Thursday May 15, 2025 to replace the rear windshield on my 2020 Ram 1500. The Safelight Technician never called to say he would be out EARLY, so the rear seat hadn't been removed when he showed up at 1045am. On a side note, Safelight never specifically asked for the rear seat to be removed to complete the job. If he was still able to complete the job without it being removed, I assume he would have just said that. The reason the back seat was being removed is because the leak had dripped down behind the rear seat and damaged a sensor that the dealership was going to replace. The Safelight Technician said it was no problem, and he would go to the next appointment and be back later. He never showed up later and never called to say he wasn't going to make it. The dealership called the next morning to inquire what time he would be back today (Friday May 16, 2025), only to be told it would be at least another week before he would be able to make it back to the dealership. With technology being what it is, how difficult would it be to call to say you're going to be early, or to say you're not going to make it back for the repair? Since he didn't make it out on Thursday, I would assume he would be out on Friday, but I guess the next best thing is to tell the dealership it will be another week? To make matters worse, someone at Safelight told the dealership, "it might be better if you find someone else for the job". I'm curious Safelight Headquarters, does this sound like standard operating procedure? To say that I'm disappointed is an understatement. I'm not sure what kind of problems or issues the Safelight Technician was having yesterday, but it sounds like this is nothing new. I need you to do better Safelight Headquarters. Some of us actually depend and rely on having our vehicles in working order in a timely manner...

I contacted my insurance company about two Rock chips in my windshield. They contacted Safelite who sent out a technician to me at the end of 2023. The guy showed up in his car. When I went out and showed him where the chips were located, he got in his car and left. Never saw him again. Each one of the chips were less than the size of a quarter. I work out of town and when I came back and saw that they had never done the work I contacted them at their office and they never contacted me back. I went back out of town and when I came back in May I still hadn't heard from them so I went to go see the manager who refused to do anything about it. Stating that he would refund the money to my insurance company. Then he offered me a discount of only $400 to replace the glass which has now shattered across the windshield because the chips were never fixed. What more can you say? You can't get anybody on the phone. There is no telephone number to reach. You asked for customer service and they give you a list of options that do not include talking to anyone. I'm very unhappy with the situation and told my insurance company that they should stop using them. Maybe I need to make a few more calls to usaa?

After 2 previous windshields in my Lexus that went without a problem A few years back my latest experience landed me with a so called manager (CRAIG BARROWS) in Cartersville GA. This guy seemed to not have a clue why I was there even after a phone call to the office at this location making an opponent to see him that same day! He wasn’t able to answer a simple question for me but he was able to tell me that the insurance claim was different from a personal claim. UH DUH!! After contacting the so called corporate office and getting the same runaround with them Then being told that my complaint would be sent to the district manager but refused to tell me his name and contact information. Very unprofessional and shady!! The lady informed me that she would email him for me and that he would contact me the next day. Well the next day hasn’t came and that was 3 weeks ago. All I wanted to know was if my windshield had been fixed why could I still feel the chip in it? Not an unreasonable question. Well apparently NO ONE WHO WORKS THERE knows the answer to that simple question. The answer is NO. And no I would not refer them to anyone. And yes I will bad mouth this company every time ANYTHING is brought up about auto glass! And no do not contact me from the corporate office! You had 3 weeks to do the right thing. THIS COMPANY IS NOT A REPUTABLE COMPANY they are a large corporation who cares only about MONEY NOT the customer.NegativeResponsiveness, Quality, Professionalism, Value