Safelite Auto Glass

Had my windshield replaced on June 4th the repairman done a great job. Told me my windsheild was covered under a lifetime warranty. Yesterday 6/25 , my windshield was hit by a rock . I got ahold of safelite through online chat bc customer service number kept hanging up on me for them to tell me this was not covered under warranty. I mean come on people I just payed 487 dollars to have the windshield replaced, now you want to charge me $285 + tax for a repair the size of not even a dime. Highway robbery. The warranty FYI only guarantees the integrity of the glass the company uses for defects.So aggravated found a place in the town I work to fix the chip $45. Make this make sense and they come to my work to fix. I would give safelite 0 stars. Come on Safelite do better on them prices and get your phones fixed.

They reschedule me twice and everytime time there is something wrong with the windshield they brought I drop of my car and after a few hours they call saying the part is wrong they'll reorder anew one I wait a week and I go back 5 hours after I drop my car they say the new windshield is broken I got to get my car it smelled like fish like bro... even though i agreed to pay more than my online quote....my was $530 they said it would cost me $987 honestly waste of time never going there again

I had used safelite 1 time before, dropped truck off windshields was replaced everything fine. I called and made appointment on 2/15/23 to have mobile unit come to my home to replace windshield that was supposed to be done on 2/21/23 they called informed me they couldn’t make it, rescheduled for 2/22/23 got a call in the am stating they would be out in the pm, it started sprinkling and I understand you can’t replace a windshield if it’s raining, but no phone call informing me they wouldn’t be able to do it, no phone call to rechedule for tomorrow absolutely nothing. I will not be using safelite for any window needs period. They may have a good little jingle, but lack the professionalism to back it up!

If you ever need a windshield replaced I do NOT recommend Safelite. They didn't seal my windshield properly and gas fumes were getting into the cab of the car. Thankfully after many hours and days Honda of Jonesboro figured it out and told me to get ahold of the windshield company for a reimbursement on the diagnostics fee that i was charged. Not Safelite not reimburse me for the cost of the diagnostics but they could void the warranty of the windshield just because I took the car to Honda to figure out the gas fumes problem but they was being "nice" and not voiding it. Customer service said the Warranty was fine unless Honda was to touch the windshield(which they didn't). Safelite is a joke.

Safelite is an incredibly difficult place to do business with and is even harder to write a review for. The safelite store in Jonesboro deserves about 10 or 20 stars. They do exactly what they say they will do, and they do an unbelievably great job. HOWEVER Safelite---THE COMPANY--- is a nightmare with the worst management I have seen in 60+years on this planet. I own my business...if I managed the same way Safelite does...I would have to file Bankruptcy at the end of the month. My specific experience: Broken commercial motor vehicle Windshield. Called insurance company-- "No problem ,call Safelite" they said. Called safelite everyday for 2 weeks. Spoke with people all over America. They gave me 14 different promises...but no repair. So I got in the company pickup and drove over to the Safelite office here in Jonesboro, AR. "We will replace it next monday" And they did. 1 week later Safelite called me---- "We need a specific number from the insurance company SO we can bill them for the service we provided" Safelit said. The insurance company never said anything to me about any reference number and I don't know how to get one and the insurance company now does not know what Safelite is talking about. My conclusion:::: Call Safelite if you want to talk. Call a local window company if you want a windshield in your vehicle.

Called and scheduled repair for my windshield. Here was my experience: Appointment 1 - they called and cancelled the night before (weeks later) Appointment 2 - waited for an hour and a half only to be told they didn't have the right windshield (weeks later) Appointment 3 - Waited for 30 minutes, only to be told they ordered the wrong one They were supposed to call when they got the right one in, but after three weeks I don't think it's going to happen, and at this point I don't feel good supporting a business that has such poor customer service.ServicesAuto side window replacement