Safelite Auto Glass

Called and scheduled repair for my windshield. Here was my experience: Appointment 1 - they called and cancelled the night before (weeks later) Appointment 2 - waited for an hour and a half only to be told they didn't have the right windshield (weeks later) Appointment 3 - Waited for 30 minutes, only to be told they ordered the wrong one They were supposed to call when they got the right one in, but after three weeks I don't think it's going to happen, and at this point I don't feel good supporting a business that has such poor customer service.ServicesAuto side window replacement

I had an appointment, called many times to confirm but you cant get a human to answer. When I called the national 800 number as a new customer I got a person on the phone. They had no record of my previous engagement even though I had their order number. The person promised that I would get a call in 48 hours or less. An hour later I got a text saying they are working hard on my request and will contact me after they find the glass. This was over a month ago and I still haven't heard from them. Everything seemed to be going well till I told them I would be paying cash. Since that moment, radio silence. Not professional at all. I will not use, or recommend them to anyone, ever.

They reschedule me twice and everytime time there is something wrong with the windshield they brought I drop of my car and after a few hours they call saying the part is wrong they'll reorder anew one I wait a week and I go back 5 hours after I drop my car they say the new windshield is broken I got to get my car it smelled like fish like bro... even though i agreed to pay more than my online quote....my was $530 they said it would cost me $987 honestly waste of time never going there again

This was an absolute joke and a waste of my time. I had an appointment scheduled five times and each of them failed. 1 no one showed up at my house 2 no one showed up at my house 3 dropped it off at the store, didn't have the right materials, I was told someone would call me and they never did. 4 someone scheduled me an appointment and the time didn't work out. They didn't call me to ask me or anything. 5 no one showed up at my house If you call Safelite, they can't get a hold of the local shop and the local shop will not call you. What an absolute waste of 2 months of my time. Waiting on a windshield to get installed. I hope the other locations are better, but this Jonesboro location is no good. The time I took the vehicle up there. The poor guy was working by himself, his manager wasn't there and everyone else called in on him. It was just him. He couldn't do anything to help me.

If you ever need a windshield replaced I do NOT recommend Safelite. They didn't seal my windshield properly and gas fumes were getting into the cab of the car. Thankfully after many hours and days Honda of Jonesboro figured it out and told me to get ahold of the windshield company for a reimbursement on the diagnostics fee that i was charged. Not Safelite not reimburse me for the cost of the diagnostics but they could void the warranty of the windshield just because I took the car to Honda to figure out the gas fumes problem but they was being "nice" and not voiding it. Customer service said the Warranty was fine unless Honda was to touch the windshield(which they didn't). Safelite is a joke.

This is the worst experience I've ever had. The tech wasn't able to log into the system. The manager was rude and grungy looking. Was more focused on watching tv and making googly eyes at whoever the woman was in there with him. The didn't put my antenna back on the truck and im now missing a piece of trim on the top of my truck. And when i try to call the shop to get it back I get an automated system. You can't talk to an actual human. And when I did finally talk to a human they kept trying to schedule me a warranty appointment to retrieve my trim that they took off. I will never use this company again. WORST EXPERIENCE EVER