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(Update:🤬Now I have to take my truck somewhere else to fix the rubber guards from the doors because they just rip them off but never glued them back to the frame ) They said "if they stole your stuff is not our problem" then leave my truck open outside in the parking lot with no supervision while they take 1 hour to lunch, they didn't tell you when they're coming back they just write saying "we are out lunching" when the business hours says they're open, that aside I'm disappointed of how dirty they are ,leaves the truck inside and outside full of dirt and leave marks on the white paint of my truck,the windshield looks unaligned with the covers from the sides so probably they didn't take care of putting them in the right place,also broke my arm rest ,it was old but not broken. Completely disappointed never coming back .

Good and Bad Bad: Scheduler did not communicate with local team to make sure my glass was available before scheduling me. Resulted in a reschedule. Not given instructions on how to do a night drop, if there was a box, what color was it and where. New window had some obvious smudges, dust, and streaks. If I'm paying $500+ for a window replacement, please clean it thoroughly before pickup. Regional rep quoted me a lower price initially, which was a let down. Multiple paper signs on windows of shop were confusing. Good: Every local staff member and most regional staff were professional and warm. Job was done when they said it would be. Still cheaper than competitors. Car interior had a pleasant smell when I took it off the lot. Overall, not bad, but not great either. If I relied entirely on local staff, was scheduled right the first time, and my glass was clean I would bump my rating up.

I did not have a pleasant experience with them. I’m not very happy with them. I called to make an appointment for windshield replacement and motor and regulator on rear window, 8am Christmas Eve. I get there only to find out my windshield never came in, but I keep getting the confirmation text. This went on several days, My glasses is not there. What makes this situation so bad is I don’t have anyone else that I could trail the truck for me I have to find someone and then make it very inconvenience for me. Having this person trail me up to the glass shop and my glass is not there. I get a call from my manager apologizing and told me my glass will be there Monday, Monday, I drop my truck off again to them. Yes, my windshield got done but not my motor and regulator for my windows, I’m asking why they didn’t get done he tells me he didn’t see it on my order and he can’t do them because he was too busy, And told me I had to book another appointment to get them done. After going through all this hassle they should’ve been giving me a discount but Nooo…🤨

Business is easy to find, clean and easily accessible...parking is a little tight and the gentleman that checked me in was clean, neat and professional and the cost for my replacement was definitely Budget friendly...on to the negatives that prevented me from giving 5 stars, the techs left behind on my dusty but clean dash a bunch of debris from windshield replacement, they could have easily taken their shop vac and sucked it up...upon finally making it home I was inspecting the new windshield and on my driver side finder is black tar finger prints as well as on the trim in the interior on the "O.S handle" I know these are minute things but definitely things that anyone would notice regardless of year or make and model of vehicle...I'd like to assume this wasn't done just because I drive an older jeep and it's not a fancy brand new one, but it's the little things, I hope it doesn't stain the interior once I get back out there to clean it off as well as the black tar adhesive on the body.

Very good customer service. Good people and know what they are doing. I have 2011 Dodge Ram truck and my back taillight was leaking when it rained or even got washed. Called them up and see if they could fix it and they said sure can, it’s a common thing with those trucks. Went in and it took them 5 minutes to fix and didn’t charge me a thing! They were just glad to get my service and that if I needed anything from them glass wise or knew anyone to recommend them. I needed a new windshield so I went to them right away. Was in and out in about an hour. Great pice as well!PositivePunctuality, Quality, Professionalism, Value

They were quick with the replacement, but I had glass all over my dashboard and seats, went back in to let them know, they went out to my car to basically do nothing, I had to bring it to a carwash to vacuum out all the leftover glass, the new windshield had black stuff on it and they didn’t clean it off after installing it. The bathroom was disgusting, trash overflowing, toilet looked like it had never been clean before . Honestly if all the guys up there would put in a little more effort it would have been a better rating. I run 7 stores, appearance and customer service go along way.