Safelite Auto Glass

DO NOT RECOMMEND. I've never written a negative review but felt compelled to based on my experience with this Safelite location. Lots of issues. Multiple trips that could have been explained on the first visit. Next is the calibration. They explained at the first pickup that they could not do the calibration due to putting in the wrong glass for my type of car which led to multiple safety lights coming on. Fast forward to the second visit a week later and assurance that everything would be fixed. They installed a second windshield, did not call to say it was ready, only to arrive and still have the safety lights on. When asked about why they were not fixed with new 2nd windshield, they said the safety were not were not there during the original calibration (with wrong windshield first time around). I explained that they created the safety lights with the wrong windshield the first go around and even tried to get me to sign something stating such. This eventually led to them telling me to take it to the dealership which ultimately did a fantastic job. So 3 trips for a simple windshield replacement. This location did not say they were sorry for the inconvenience that they created or any solution other than to take to the dealership. Completely different experience at the dealership where they started with they were sorry this happened and shouldn't have happened. Again, we live in a world where there is no accountability/manners or general willingness to do the right thing. It's very sad. And also zero follow up from the district manager which I called. Unfortunately not suprised based on my experience at his store. My hope is that this does not happen to anyone else (as I spoke with another customer on my first visit that was having a similar experience). I'm sure there are other glass replacement business that would respect you and be glad for your business. All very sad and disappointing experience.

Absolutely ridiculous service and lack of integrity from this shop. They were unable to replace my passenger window due to missing a specific “tool”required to install the window. Was told they ordered that part the same day. Never reached out to afterwards until I had to contact them. Was told a week later they is a delay, but the tool is on the way and would arrive the next day or day after, and I would be contacted for updates. Never updated. Had to call them AGAIN, and told the next morning that the tool was never actually on the way, and was subsequently dumped and told to go to BMW. 3 weeks of wasted time and no spine from anyone to give it to me straight. Technicians were polite and transparent, but management is very disappointing and needs a look at themselves. Would NEVER recommend. Ever. Very frustrating experience. Save your time please.

This is my experience, take what you will from it. We brought my 2019 Honda Fit here to replace a driver window that was shattered on I65 by flying debris of some kind. It took them 10 days to get me in to have it fixed, so I opted for a rental car since all I had over my window was "crash wrap" plastic applied by Safelite. The car wasn't really safe to drive with that on there. The day of the window repair I dropped my car off at 7:50am. By about 3pm we noticed nobody had called with an update or otherwise, so we left a message for a callback. They called, said it was ready. Upon pick up, I looked at the window and it went up and down so at first glance the job appeared complete. I went back to work, got out and closed the door in the quieter area I was in, I noticed that glass was still shaking around in the bottom of my door panel. Not a little bit. A LOT. Almost reminded me of a sound of a maraca. Not only that, but my door was covered in something sticky, exterior and interior. AND - while repairing apparently they sliced into part of my door near my window controls, there was a 1 inch slice clearly from some tool or blade. When my husband called to address the glass shaking in the door he was met with, "Is it really that bad?" Umm... exactly what kind of question is that?? It shouldn't matter, because had the job been done properly, this wouldn't even be a question no matter if it's 2 pieces of glass or 30 (like there probably was). He was given push back on a POOR JOB that was done by this store. We were going to come back for a repair, but sold the car two days ago so we did not. I just feel everyone should know - stick to windshields when you deal with Safelite. They do a VERY poor job otherwise. Honestly, after this experience, if I have a windshield incident I probably will not use this Safelite either. Do better.

The BEST experience I've had with any business in the past several years. I have needed to get my windshield replaced on my 4 Runner for many months but had put off b/c I did not want to deal with the hassle of dealing with State Farm. About 2 weeks ago I went to the Safelite website just to get a quote. Well, the website made it SUPER easy to not only get a quote but to go ahead a book an appointment and NOT have to deal directly with State Farm. I entered my year, make, model, and my VIN number and they took care of everything. I made an appointment for this past Saturday and all I owed was my deductible. I received numerous texts and emails about my appointment. That they had gone ahead and ordered my glass etc. I took their advice and dropped my car off at their Galleria location on my way home Friday night from work. I left the keys in their drop box. My car was promised to be complete before close of business on Saturday. On Saturday, I slept in and then got up and had several errands to run. Safelite sent me texts about 11:00 am that my car was currently being serviced and that it would be ready after lunch. I went ahead and provided my credit card info to their site as I knew what my total would be. I received a text about 1:00 pm that my car was ready as I was wrapping up my errands. I stopped by the shop and walked in where 2 gentlemen were seated behind the counter. I began to tell them how pleased I was with the entire experience. They were very nice. I think they were waiting to see if I was going to complain or be nice. They said some people did not like how many texts and emails that Safelite send. Well, I loved it and b/c I had already provided my credit card info, they simply handed me my key. "No car washes for 24 hours" and that was it. Glass looks great. No issues at this time. I let my car sit in my garage the rest of the day Saturday and all day Sunday esp. b/c it's 90+ degrees outside and I wanted the adhesive to set in a climate controlled area. FANTASTIC experience. My claim is filed with State Farm. If possible, I do not advise that you sit at their location and wait. Just do what you have to do and let them do their job. I did everything through their website. I did not have to contact State Farm. If you can give them at least a week's notice so that they can ensure they have the glass for your car, is probably a good idea. Be prepared to get several helpful texts and emails. Thank you Galleria Safelite. First class experience. On a side note, I had to take my car to them b/c apparently my insurance policy does not cover Safelite coming to me. I was fine with that b/c it has been so HOT and I did not have to worry about the weather on the day of my appointment.

My service suffered vague and lack of communication from their team. I made an appointment for the time their location opened and dropped off my car an hour before. In my confirmation email, the email stated I would receive text updates and notifications. My 1st update came one hour before the store closed, stating, "Work has begun." I made my way to their location 15 minutes before closing. My car was parked outside but the desk associate said my car was not ready. I asked about there posted hours as I noted 8- 10 other customers waiting, and was told my Windshield replacement and camera calibration was noted as an "All Day Job." I finally received my car 15 minuets after their posted closing hours. I could have taken my car to a competitor to replace the Windshield and had my dealership calibrate the camera for a similar price at less than half the time. Far from satisfied. I do NOT recommend them.

Used to work as a service advisor at Subaru over 10 years ago. Always had a lot of trouble with aftermarket glass repair. Questioned the person who made the appointment extensively about being able to guarantee no problems on a Subaru outback windshield replacement on my personal car. Could offer many extensive details but it would just make this unreasonably long. Short story is they just just completed their third attempt on repair. And it was not successful. Me and wife have rearranged or work schedules several times now to accommodate your scheduling needs I think it's time to consider my needs. This will be your 4th attempt doing what your advertisements say is it not a problem life time guarantee workmanship guaranted blah blah. The only reason you got a two was because the staff on the front end was very very nice. If I was rating the shop only it would be a -3 4/5/24 they replied to my post to tell me how sorry they were they did not meet my expectations but they didn't suggest that they could actually repair the vehicle. So now I have to take a third day away from work intended to complain to State farm and do my best to have them removed from approved vendor list