Safelite Auto Glass

I hate Google won't let me leave negative stars, but Safelite absolutely deserves negative 10 stars. We have entered week 3, 3 technicians, I have lost count on how many phone calls and emails and we STILL do not have the correct windshield in our vehicle (a vehicle windshield they also replaced 3 years ago with zero issues). In addition to not being able to figure out how to look at the vehicle history of their own system (yet they accidentally sent me a link to the receipt from 3 years ago, when they sent me the receipt for the current service), no one and I mean no one at his company knows what the heck "upper management" is or how to reach them. I keep being referred to the lower level local people (assistant store manager, parts puller (yes, you got that, parts puller) and store manager). These are the incompetent individuals who got us here in the 1st place, WHY would I want to continue to deal with them? This is not the same company that our whole family has received stellar service from in multiple prior instances over the years (including replacing a windshield in one of the work trucks from our business). So we are driving around in a vehicle that has the wrong windshield in it from a company that can't define/comprehend "upper management" or figure out how to navigate their own systems. Use at your own risk!!!ServicesAuto windshield repair

Excellent experience at this location. Was on a road trip driving from Maryland to Daytona and back. Just so happened on the way back up to MD, a poorly maintained dump truck drops a massive rock onto the road which bounced into my windshield and left a major spider crack. I drove immediately to the service center and they had me out in an hour. The tech did such an amazing job that you couldn’t even tell how bad the original crack was.

We have used this location twice. Both times were amazing. Dealing with a shattered window is never fun, but their Customer service is the best I've dealt with across many repair shops and professional service companies. They give you the Ritz-Carlton treatment! Dare I say the Chick-fil-A level of service kicked up a notch! Our last technician, Chad, was a pleasure and went above and beyond to ensure a good, finished product and then made sure there was no glass left to harm us. The rear window was shattered upon his arrival. I highly recommend this company and location.

DONT USE SAFELITE YOU HAVE OTHER OPTIONS!!!!! This place must hire homeless people off the streets and give them a van. A little training would help. They incorrectly installed a windshield, which subsequently cracked after the adhesive cured. Then proceeded to tell me that something had hit the windshield and that was the reason for the crack. Also take note of the way the seal is not even and the adhesive isn’t even fully applied around the entire windshield. I hired a local company to fix their shoddy work. The windshield was installed super low and directly on top of a tab that holds the plastic shield that covers the lower portion. The fact that they would not own up to their mistake is to be expected I guess. The real racket came to light when I called my insurance company to complain about the terrible work that had been done. I had to file another claim a day later!! Progressive is apparently affiliated in some way with safelite and they would not even take note of the complaint but instead said that all windshield and window related things must be done through safelite. So they referred me back to safelite to file a complaint. Of course they had just told me I was at fault. I am sure some people probably never have an issue with their install but I can almost guarantee that it was not done properly. Due to lack of proper training and all. I actually took the vehicle to the shop that serviced me, the location off Alta, and showed them everything they denied any fault and claimed a rock must have been thrown at the window while it was parked overnight. It never moved from the time the window was replaced until getting in it the next morning. It was quite obvious the placement of the window was the culprit.

No issues with the site or scheduling. The company confirmed the appointment multiple times and the communication the day of the service was strong. I knew when to expect them. Signing up for text updates was helpful. Once arriced, the tech needed me to move the vehicle a certain way, but besides that, he did the job quickly and independently. Loved that I could keep working and be inside my home with minimal disruption and get this task completed. Highly recommend.

5-Star Techs! You can tell they enjoy their job and have Esprit de Corp. 3-Star Desk & Management. They don't communicate well. No status board behind counter showing everybody "Hard Appointment Times"; "All Day Floaters"; "No Shows". In my case, I arrived at 0745...Surprised I was classified"All Day"...slept in SUV with gate up right in front of counter until 1:40PM 🙁...a Tech found me and apologized. Said he could have found a way to work me in sooner....had he known I was waiting at the business all day. (Thus - the desk ladies don't "hotwash" the ebb & flow with the tech floor.) But, THE TECHS ARE AWESOME! Had me out by 4pm. 👍 Note: They have a waiting room that is fine when the TV volume is on mute.