Prime Windshields

Exceptional Windshield Replacement Service at Prime Windshield I recently found myself in the unfortunate situation of needing a windshield replacement for my newly purchased Toyota 4Runner. A rock incident on the freeway led me to seek out a glass company that not only utilized Original Equipment Manufacture (OEM) glass but also executed the job with precision. After thorough research, I identified Prime Windshield as the premier choice in Arizona for such services. Upon scheduling an appointment with Prime Windshield, I experienced nothing short of a spectacular service. The technician, Sal, displayed exceptional knowledge, punctuality, and professionalism throughout the process. His expertise instilled confidence in the quality of work on my vehicle. Additionally, the Calibration Tech, Taylor, demonstrated thoroughness and precision in ensuring the accuracy of the windshield replacement. I must also commend Ryan, the Office Manager, for his detailed approach, which contributed significantly to making the entire process truly exceptional. His attention to detail and commitment to customer satisfaction were evident, ensuring a smooth and efficient experience. In conclusion, Prime Windshield not only met but exceeded my expectations in terms of service quality and professionalism. I highly recommend their services to anyone seeking top-notch windshield replacement and calibration services.ServicesAuto windshield repair

Prime Windshields exceeded my expectations! From start to finish, their service was impeccable. The staff was friendly and knowledgeable, making the entire process smooth and stress-free. The quality of their work is outstanding, leaving my car looking as good as new. I must give a special shoutout to Sal, the glass installer. His expertise and professionalism were truly remarkable. He went above and beyond to ensure that the job was done to perfection. Thank you, Sal, and the entire Prime Windshields team, for your exceptional service! I highly recommend Prime Windshields to anyone in need of windshield replacement. Dustin C.

Reached out to them for windshield replacement on my 2019 Lexus and requested OEM glass. They were able to efficiently get the parts and get it replaced in a very timely manner. They tinted the windshield as part of the service however the tint job was less than satisfactory. They were able to get me back in to retint it. The second tint wasn’t ideal again and I reached out to Ray who was more than accommodating and allowed me to take it to my preferred tint shop to have it retinted where the original windshield was tinted. Although issues happen in business I can’t speak highly enough of the shop owning it (even though they didn’t directly tint it) and making sure it was corrected. Highly recommend this shop.

Had the best experience this afternoon at Prime Winshields! On the phone Violet was very informative and helpful and they gave me the best prices I’ve ever seen! I called to about 10 different windshield places and I’m glad I chose this one! Eddy came to me exactly at the time he said he was going to arrive and did my windshield in only 20 min, he took the time to carefully inform me of after install instructions and made sure I was happy before he left. If I could give me more than 5 stars I would without a doubt, they are mobile and they paid me to replace my windshield. All in all it was a great experience and I’ll never go anywhere else!ServicesInstallation, Auto windshield replacement

They did a terrible job on my windshield replacement. First time, the left molding was lifting. I can tell that the installer tried to fix it before he left because there was sealant residue in two places. Second time, I brought my vehicle into the shop for them to fix it. They replaced the molding, which is great but now the top part is not installed with quality care. The top part is not consistent, where there are a few spots that appear to be forced in or smashed into the windshield causing deformity of the molding. Not to mention, they left a few micro scratches I have on my paint. I’ll have to live with it now. Very, very poor quality work, I highly suggest and do not recommend coming here at all!

I’ve never had a worse experience getting my windows tinted. I was referred by my company for my new fleet vehicle. From the very beginning there was so much miscommunication on when my coworker and I made our initial appointments. We made two separate appointments and was told it was only going to take 2-3 hours. He mentioned to my other coworker it would take 3-4 hours. Being mindful that I’m taking the day off work ( I’m in outside sales) so I need my car. I had to make arrangements to get there in 2-3 hours then was told (with 0 communication) that it was going to take another 2 hours… 5 hours total. I then had to wait 2 hours somewhere else at a restaurant because he was behind. My coworker had been in the area from 1-6pm just waiting for her car as well. (Didn’t communicate that someone called off until later that evening) which we would have completely understood if he told us. Then texted me it would be ready at 5pm. He did NOT even start the job yet!?… I dropped my car off @12… and he didn’t even touch my car until 6:30pm. My coworker was waiting since 1pm and she didn’t leave the facility until 9pm. I had to leave my car because we had plans that night. I have never been to a place that takes this long. We think because we weren’t paying cash and it was through our company that we were last priority. Look, I get it. You are a small business and need to make money but it isn’t our fault that our company is paying for this service? We would have just appreciated communication that if he was behind then to just tell us so our time isn’t wasted either. So inconsiderate that we had to take off work and had to Uber places back and forth because of his miscommunication. So disrespectful for our time. We count on our sales to also make money so for him to just tell us different times and then we show up to find out he didn’t even start it or touch our car is so disappointing. We were made aware from the guys at the front that they are separate and the guy that does the tint has no correlation with the business because I think they understood the situation. Actually, I look at it as yes he is representing the company if he’s the one doing the tints for the business. We are also in the servicing industry and have coworkers who just received new cars and we will not be referring any of our coworkers. Btw, one of my coworkers windows were not tinted and it was missed so we are figuring out what to do about that. Anyway, I’m personally not coming back.