Mountainside Auto Glass

I can't speak to the quality of work performed by Mountside Glass, but the customer service experience was completely unprofessional. I was in need of chip repair and received a recommendation for Mountainside. Give that it was a repair, not a replacement, I completely understood when Deborah told me the technician would need to come when there was a bigger job in the area. Initially, she told me she would text me a number to which I could send photos. I had to call twice to remind her to do so. After surveying the damage, she told me a technician would be in the area the next day. I stayed home all morning and waited for a call until noon, at which time I asked for an ETA. Deborah then told me Mountainside Glass doesn't service my area. She was extremely rude about it. You can image my surprise when, two weeks later, the company replaced windshields for two of my neighbors. The irony is, if she'd followed through on that one appointment, Mountainside Glass would have have gotten my business for a replacement. The rock chip was sufficiently deep enough that I had to get a new windshield anyway.

After a Friday evening smash and grab broke out the rear window on my truck, I began calling glass companies early Saturday morning. All of them could schedule it for the next week, putting a damper on my weekend travel plans. Mountainside quickly returned the message I left and fortunately they had a cancellation got me in right away. Jesse picked up the new glass which matched exactly, arrived at my place on time, the window was installed and cleanup all done by noon. Excellent work. Excellent service. I will be using Mountainside for my next auto glass repair.

I can't recommend this business enough. I can't speak to the quality of windshield used yet as the service was just completed. However here are the things that stood out for me: 1) On-time, 2) Came all the way to Surprise to replace my windshield, 3) Jesse's high vibe (excellent human energy), low pricing (lower than my insurance deductible, 4) professionalism and excellent customer service from both Debra/Deborah and Jesse, 5) quick (hour or less) and thorough., 6) above and beyond. Overall, the best customer experience I could have hoped for. I chose them for their high customer ratings and my expectations were exceeded.ServicesAuto windshield replacementPrice assessmentReasonable price

Great experience using the chip repair service! Called in last night to schedule and had a 1-3 service window. Got a text from Jesse at 5 minutes to one saying they were on the way and arrived shortly thereafter. Chip was repaired in 20 minutes! Can barely even tell there was a chip in the windscreen now! And the scheduling of service was quick and pain free, even had insurance on the phone while we scheduled the service and got approval for service within minutes. Anytime I have any windscreen issues this will be the first place I call!

Today, I had my windshield replace by Mountainside Glass. I can't say enough good things about the professionalism, courtesy, and attention to detail that the installer, Jesse Phillips provided. It's rare if not unheard of to receive this level of quality service in these times. If you need a windshield replacement, look no further, you expectations will be exceeded. You will receive A++ service. I couldn't have received better service at any price. This company is the real deal. If I could give them 6 stars, I would! Richard Kerr

A+ company, all the way!! I had my windshield cracked all the way across while I was in the car wash. One call to the insurance company and they recommended Mountainside. Initially I was trying to see if I could get it replaced the same day, but their schedule was full, so I booked a week out, although they had appointments two days out. I was SO impressed!! I was really having a crummy day that day, and Jesse and his coworker were prompt, polite, professional and so kind! What I was most impressed with though was that they came to my house not only once, but TWICE in one day! The first time for the window and the second time for the moldings that the last goof-ball company installed wrong and glued down so they had to be chipped out to be removed. I really appreciate their kindness and going the “extra mile” to make my window look amazing!! It really does look brand new! Couldn’t be happier! I’m programming his contact into my phone now! So thankful I now have a go-to auto glass company!! Thank you, Mountainside!!