Mountainside Auto Glass

I can't speak to the quality of work performed by Mountside Glass, but the customer service experience was completely unprofessional. I was in need of chip repair and received a recommendation for Mountainside. Give that it was a repair, not a replacement, I completely understood when Deborah told me the technician would need to come when there was a bigger job in the area. Initially, she told me she would text me a number to which I could send photos. I had to call twice to remind her to do so. After surveying the damage, she told me a technician would be in the area the next day. I stayed home all morning and waited for a call until noon, at which time I asked for an ETA. Deborah then told me Mountainside Glass doesn't service my area. She was extremely rude about it. You can image my surprise when, two weeks later, the company replaced windshields for two of my neighbors. The irony is, if she'd followed through on that one appointment, Mountainside Glass would have have gotten my business for a replacement. The rock chip was sufficiently deep enough that I had to get a new windshield anyway.

These guys are awesome. Professional and courteous, they replaced the glass in my new truck in short order. I am a very detailed oriented person and expect everyone treat my property as it is their own. Mountainside does just that, when they were done, I couldn't tell my vehicle had been worked on except for the fact the cracked glass was gone. I've had other companies around the valley replace glass for me previously and do a "good" job, but Mountainside does a superior job! They will be replacing glass for me from now on.

A+ company, all the way!! I had my windshield cracked all the way across while I was in the car wash. One call to the insurance company and they recommended Mountainside. Initially I was trying to see if I could get it replaced the same day, but their schedule was full, so I booked a week out, although they had appointments two days out. I was SO impressed!! I was really having a crummy day that day, and Jesse and his coworker were prompt, polite, professional and so kind! What I was most impressed with though was that they came to my house not only once, but TWICE in one day! The first time for the window and the second time for the moldings that the last goof-ball company installed wrong and glued down so they had to be chipped out to be removed. I really appreciate their kindness and going the “extra mile” to make my window look amazing!! It really does look brand new! Couldn’t be happier! I’m programming his contact into my phone now! So thankful I now have a go-to auto glass company!! Thank you, Mountainside!!

Very grateful that Deborah went over and above to help me on a Friday afternoon. I had my front windshield damaged on the freeway and I didn't want to continue to drive due to the severity of the crack. However, all other shops were available earliest Monday. Deborah was super communicative with me and despite it being end of day, she informed me that Jesse was willing to come out and fix my windshield. I genuinely appreciate the great customer service. This quick service saved me from a huge headache (not having a car to drive for a few days). Thank you Mountainside Glass!ServicesAuto windshield replacement

I can't recommend this business enough. I can't speak to the quality of windshield used yet as the service was just completed. However here are the things that stood out for me: 1) On-time, 2) Came all the way to Surprise to replace my windshield, 3) Jesse's high vibe (excellent human energy), low pricing (lower than my insurance deductible, 4) professionalism and excellent customer service from both Debra/Deborah and Jesse, 5) quick (hour or less) and thorough., 6) above and beyond. Overall, the best customer experience I could have hoped for. I chose them for their high customer ratings and my expectations were exceeded.ServicesAuto windshield replacementPrice assessmentReasonable price

Great experience using the chip repair service! Called in last night to schedule and had a 1-3 service window. Got a text from Jesse at 5 minutes to one saying they were on the way and arrived shortly thereafter. Chip was repaired in 20 minutes! Can barely even tell there was a chip in the windscreen now! And the scheduling of service was quick and pain free, even had insurance on the phone while we scheduled the service and got approval for service within minutes. Anytime I have any windscreen issues this will be the first place I call!