Kentucky Auto Glass

Short Review - Avoid at all costs if you value your paint and trim. Read on for the lengthy review. I purchased a new truck and the back glass was damaged...didn't notice this until a few days later. So I contacted the dealer and they agreed to replace under warranty. They used KY Auto Glass for this service. I setup an appointment easily enough and arrived on time. I was hesitant because the truck was brand new (300 miles) but was assured everything would be fine. It was rather cool out (40 degrees) and I knew I'd probably have to wait longer for the glass adhesive to dry, but I didn't mind. They took the truck in their shop and I settled into the waiting area. Within 15 minutes they returned and said "You're done, good to go!" I was surprised because I knew there was no way the glass adhesive could already be dry. I asked multiple times if I should wait a bit before driving (had an hour drive back home). Once again they said "Nope, good to go." It's as if they were rushing me off...literally edging me out the door. When I got home to my garage I gave the glass a good once over. It was atrocious! It had chips, scrapes, and glue all over it. It looked 100 times worse than the glass they removed. I called them immediately. Their response..."Yeah, we probably should have caught that." Really? What a joke. But read on...it gets even worse. They agreed to order another glass and scheduled me for a week out. On the day of my appointment they called and said the glass wasn't in...I'd have to wait another week. I was already on my way to their shop when they called...it was about 30 minutes before my appointment. So I had to turn around and head back home. I finally made it to the last appointment and once again they were done in about 15 minutes and were rushing me along. Almost like they were racing to see how fast they could get it done. I tried to look the glass over before leaving but it was cloudy weather and hard to see. The next day was sunny so I pulled it outside to take a look. What a disaster. They had scratched big long lines into my paint all around the glass! Scuffed up the plastic trim around the truck bed, and left big long scratches/scuffs on the bumper! They caused thousands of dollars worth of damage to the truck. Plus the new back glass was all wavy...like a funhouse mirror. At this point no one will do anything to make it right. Definitely not going back to KY Auto Glass so they can finish destroying a new truck. Dealer is useless for any help. Only option is a body shop...and the thousands it will cost to fix...two quotes verified this. So this review will end like it started. Avoid this place at all costs if you value your vehicle's paint and trim.

Unprofessional appearance, substandard performance. On January 27, 2021, I contacted Kentucky Auto Glass and made an appointment to replace my windshield on February 2, 2021. This was an insurance claim, so all paperwork was completed prior to my appointment. When I arrived in the morning, I apparently interrupted the manager's morning smoke break, because he approached me, lit cigarette in hand, and ushered me into the office. I wore a mask, he did not. Despite this unprofessional conduct and appearance, I proceeded in the hope the service would make up for the initial impression. I was wrong. The manager informed me that my glass windshield had not arrived, and wouldn't arrive till 2 PM that day despite the fact that I had made the appointment 5 days in advance. I agreed to wait till 2, because at this point I wanted the work finished by the end of the day. At 2PM The manager called to say the windshield had arrived, but was the wrong one. When I arrived at 4:15PM to pick up my vehicle, the same manager told me that maybe on Thursday they could have my windshield fixed. I promptly fired Kentucky Auto Glass, informed my insurance company that I would not be using Kentucky Auto Glass to replace my windshield, and took my business elsewhere.NegativePunctuality, Professionalism

We had THE BEST experience with Kentucky Auto Glass! From the first few moments of the conversation to the final touches our technician, Daniel did before leaving - 10/10 would recommend! When I first spoke to Mike over the phone, he gave me a prompt, accurate, and affordable quote including all service fees and taxes! I stress this because I received five quotes prior to speaking to Kentucky auto glass and none of which gave me all inclusive pricing until I requested it. I chose them without a second thought because of this honesty! Not only did they get my husbands car window replaced, they did it with in the day! Daniel was polite, extremely professional, and I could tell took pride in his work. I truly appreciate you guys, I will absolutely recommend to anyone looking for auto glass repairs!

LOOK NO FURTHER !!! These are the people to fix your glass!! To begin, I first spoke to Amberlee. She was so professional and cheerful for the entirety of the conversation. She was such an advocate for me with the insurance company. It was a 3 way call between the three of us. When they repetitively gave me an attitude she spoke up for me every time ! She assured me that she would contact me as soon as she heard back from the insurance company. That is exactly what she did. Hours later I go a text informing me that it was a go for the date and time that we decided on to replace my glass. Thank you Amberlee!! Mason gave me a phone call prior to arriving. He arrived at the exact time that it was promised to me. From beginning to end Mason was polite, proficient and did an excellent job. I could not have asked for a better technician to repair my windshield. Thank you Mason! ! Look no further if you are in need of glass repair !

Hands down the BEST and most professional company I have had any experience with! Yesterday, my windshield randomly cracked completely across due to the extreme cold weather and nigh heat from my defroster. I called my insurance company immediately. They recommended safelite… I scheduled an appointment with them but quickly turned right around and canceled that appointment and called Kentucky Auto Glass instead! And I am SO happy I did! I spoke with Sean (Shawn? - not sure on spelling) several times in length yesterday morning and he was SO professional, informative, considerate, kind and overall SO HELPFUL! He scheduled an appointment for me right away and was even going to have it replaced within hours on the same day, but we decided that today would work best due to icy/snowy/cold weather and timing. Overall, I could not be more pleased with the absolute first class professionalism of this locally owned company and their INCREDIBLY KIND & professional technician who drove far away from Lexington and all the way out to my house at 10 am in 20 degree weather. He called me, showed up on time, answered any and all questions I had; he was polite, professional and had my new windshield replaced within an hour! WOW! Just absolutely amazing! Donnie was my mobile technician and has 31 years experience. I highly recommend him for your glass work/repairs & replacements! I am so THANKFUL for this AMAZING & PROFESSIONAL company and of course, Donnie and Sean! Everything they do is timely, professional, experienced work and pure honesty along with showing up with a smiling face and complete helpfulness! Thank you, Donnie & Sean from Kentucky Auto Glass for everything you have done SO quickly to replace my windshield and have me back on the road driving safely again in an hour! 10/10 would HIGHLY RECOMMEND this company and I will definitely be a lifetime customer! 100% the BEST business ever! No one could even compare to their work! Thank you so much again! - Hillary KendrickPositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

Got my windshield replaced today by Kentucky Auto Glass. It was on my 2004 Dodge Durango and my stock windshield looked like a dark tint, and had dark edges/border all around, they was the cheapest place I could find, had a long crack that nobody wanted to fix. Anyway, since they were cheap, I wasn’t expecting much or expected for my new shield to look like stock, I figured an “ALL GLASS” look. WOW, my replacement looks exactly like stock !!!! And the whole staff was VERY friendly, ZERO problems. Yup, I’d go back if I had to. Thank You Kentucky Auto Glass.