Budget Auto Glass

Customer service is the worst. Called to find out if the tech was running late and still coming as it was 30min after my appointment time and I had not received a call. The person on the phone immediately got angry and hung up the phone. When I called back, the same person answered the phone and continued to talk over me and cut me off when I attempted to get any info. Telling me I needed to wait. I took the day off to get my window replaced for my 9-11 am appointment, around 12pm I called back to the shop and was asked to hold- after 5 mins on hold I hung up. Don't waste your time or money!

I called them this past Monday to get a quote on replacing my windshield. The lady on the phone asked me did i want to do in shop or mobile service. Then when I told her the days I could do mobile and the days I could do in shop she preceded to tell me they're not doing mobile in this weather. I wondered to myself "then why did she ask me that question" but I still made an appointment for that Wednesday because the cost was low and I heard from a few people I know that they do good work. Well the next day, Tuesday, the lady called me and asked was I still coming in the next day because I didn't call her back. I was confused and I told her "yes at my 10am appointment time" she then bascially yells at me and says "my 10 o'clock time is filled" When I tried to ask her why she gave my appointment time away she yelled at me again saying "well my 10 o'clock time is filled" At that point I told her I was going to go somewhere else and I hung up. I will not give someone my business who yells at me when she is the one who made the mistake. I will end up going to Binswanger to get my windshield replaced. (Look for my review on them in a week or two) They might be $40 more but they have a lifetime guarantee and so far they have been a lot more respectful to me. Budget might do great work but I'll never find out.

I called them on Thursday afternoon about replacing a window on my vehicle. During the phone call the guy on the phone acted annoyed that I was calling and didn’t seem to listen to what I needed. And when. I asked if I could just come to the shop at a certain time he said no he would rather they come to me. Never the less we set an appointment for the next day. Their time window was “the afternoon.” The next morning I called again to get a better time frame of when they would be coming. When I called he again seemed annoyed that I was calling and said he would have the driver call me with a better time frame. The driver never called. I called again and was hung up on as soon as they picked up. I called a couple more times and no answer. The driver never showed up and the company never called me back. Absolutely piss poor service and integrity from a company. UPDATE: The driver showed up late after I left the review. Didn’t do a great job on the window and was watching his sons game on his phone during his work which would be fine however the work was bad and I ended up having to get the window redone by another companyNegativePunctuality, Quality, Professionalism, Value

Budget Auto Glass is the Worst! Dont waste your time or hard earned MONEY. The service is disrespectfully incapable. The rep I spoke with (probably owner) a young lady HUNG UP ON ME after just a few questions about the pricing and process. I will NEVER RETURN. This is a place I had been to previously for two other vehicles and I always felt strange about it but against my better judgement I was willing to try again because they are close. I WOULD PAY MORE MONEY TO GO ELSEWHERE! Thanks for nothing.

That lady who answers the phone is VERY rude. I decided to check the reviews to see if it was just me and low and behold she is like this to many other potential clients. I just called to get a quote, at first she was already very argumentative with me. Then my cat knocked the phone base off of the table and the cord got unplugged so naturally the call was disconnected. I called back as soon as I got it plugged back in and she wouldn't even let me explained why we were disconnected, she just responded that she wouldn't give me a quote because it was too expensive. What a joke of a place!!!

At first, I was really impressed with the work these guys did replacing the windshield on my car. The guy came out to the house on-time, the windshield looked good, and it was cheap. The first time it rained, though, I noticed that the rain sensor wasn't working so I called them up and asked what was going on. I was advised to take my car to the dealership to have the sensor "recalibrated." $140 later, the dealership informed me that there was nothing wrong with the sensor except that these guys had put it back without the gel sensor ring! The people at Budget Auto Glass were extremely rude when I asked them to fix it, and it was only after multiple phone calls that they agreed to replace the part that THEY lost. They refused to come to me so I had to leave work early to get the car to their shop, only to have them accuse the dealership of removing the sensor ring when they ran the diagnostics on it. Even then, the guy didn't put the pod back on the windshield correctly and I had to re-mount it myself when, the next time it rained, the wipers still weren't working. I asked for a partial refund of $140 (out of $380 that I paid them for the job) to cover what the dealership charged me since THEY told me to go there and THEY caused the problem by re-assembling the sensor incorrectly, but they refused. They didn't do any permanent damage, and the glass itself looks fine and hasn't leaked. If your windshield doesn't have a rain sensor, these guys may do just fine, but they have no idea how to handle rain sensors and if anything goes wrong, the customer service is horrible.