Auto Glass Now

Horrible customer service along with horrible repair! I have a small crack in my windshield and someone came out this week to repair it. The guy said it needs time to cure after he finished. 4 days later, the crack is still the same. I called and the lady on the phone wants me to believe that the crack is still supposed to be there. No ma'am! I've had repair work done before with Safelite and when their technician was done, you couldn't even tell there had been a crack. Calling my insurance company on Monday for a resolution because this is unsatisfactory.

I have used this company multiple times for work on our fleet vehicles and they have done a great job, well we had the owners windshield replaced on his vehicle and the first time it was replaced which was around a month ago, the technician left without telling anyone he was done and their office called and told us after the fact that we had already seen where he scratched up the driver door from taking the old windshield out. They agreed to have the door fixed at their expense which they did but fast forward to yesterday we had the same windshield replaced because it got cracked by a rock truck. There were glass shards all over the hood and all in the driver seat. There is no cleanup done and the guys are in a hurry to get on to the next job. No Quality control whatsoever and we will not be using this company again.

Service was excellent, timing was a little off. Mr Burton was pleasant and efficient. Job looks well done and will test out next time I drive the vehicle which was an 02 F250. At the shop for 83 VW, was disappointed seal was not on hand and installation couldn’t happen. They offered to secure the seal and the windshield was installed a few days ago. The staff was proficient and thorough and the visit was informative and fun. I learned a lot about installation. Very happy so far and can highly recommend this company’s service.

I have mixed feelings about this company. They seem to not all be on the same page. The first guy I talked to for an estimate gave me good prices. But when I called back to schedule I was told by a different representative that those prices were incorrect and it would cost more. On day of the install, the techs were very nice and professional. They finished my windshield replacement rather quickly and were happy to clean some spots of glue that had been missed. It wasn’t until I got in the car later in the day that I saw there was debris on the dash. When I went to wipe it up, my hand got cut from small shards of glass left behind. Upon inspection there was small pieces of glass all over the sides of the dash and floorboards. When I called the company to see what I should do, the manager informed me that mobile service doesn’t have a detail vacuum and it’s expected I go get the car cleaned/detailed after the replacement is complete. It would have been really nice to know that before paying extra for them to come out to my house to do the replacement. Seems like if I’m paying more for the service they can at least get a vacuum to clean up after themselves. So all in all: good technicians but poor management. Unfortunately, I would not recommend them.ServicesAuto windshield replacement

There are businesses that must be recognized and appreciated. Miracle Myrick of AutoGlassNow Snellville is truly one of a kind. God bless you for taking our situation to next level and to make sure that our car was taken care of. You took the time to serve and help out of your kind heart. This business is truly very lucky to have such an asset who truly values customers and the urgency of repairing our glass immediately in such a windy day. I can not thank you enough. Keep up the great work...we are soooo greatful to find you. We know for sure we are in great hands especially when Trey completed the prep and even vacumed the broken glass,So professional and courteous. Thank you! 😊

Rating: ⭐️⭐️⭐️⭐️⭐️ Review: I recently had my Ford F150's cowl panel replaced at Auto Glass Now in Snellville, Georgia, and I am extremely pleased with their service. From the moment I contacted them, their staff was friendly and accommodating. They scheduled my appointment promptly, and the replacement process was quick and efficient. The technicians at Auto Glass Now showcased exceptional skill and attention to detail. The new cowl panel seamlessly blends with the rest of my vehicle, and the final result is fantastic. I appreciate their commitment to providing high-quality workmanship. I highly recommend Auto Glass Now in Snellville for any auto glass needs. Their professionalism, expertise, and excellent customer service left a lasting impression on me. Thank you, Auto Glass Now, for a job well done in replacing the cowl panel on my Ford F150!