Auto Glass Now

FJ cruiser owners be aware. I had my windshield replaced here because they automatically included the top molding and clips without me requesting it. So I thought they knew what they were doing. FJ Cruiser windshield replacement is very involved. When I picked it up, I noticed the typical bulge of a non stock cheaper aftermarket molding. The seams also didn’t lineup. No biggie, I’m not surprised. The first time I hit highway speeds, there was a rattle and shortly afterwards the top molding completely ripped off and landed who knows where. I called Auto Glass Now and they told me to come in for a replacement. I decided to get the molding and clips straight from Toyota for a better fit and have them install it. It’s the least they could do, right?! Well, they wouldn’t because of liability issues. Fine, I’ll just install it myself. It was straight forward and a perfect fit. The first time I opened the hood to check my oil, I noticed there was resistance and a crunching sound. The bottom passenger side cowl of the windshield lifted up and jammed into the bottom corner of the windshield. This caused a crack to form in the windshield. I removed the cowl and noticed two of the clips not installed in the slots because the sheet metal tabs were bent down. In other words, poor installation! And these guys were bragging on their FJ installation techniques. Yeah right…! I lost all confidence with this shop installing anything. So I took it to the main Alameda location. Not much better luck there. Please see my review of that one. Needless to say I’ll be looking somewhere else for future windshield repairs. Well their response is the typical call us and we’ll make it right. If they read the whole review, they would have known that I did call three different times, without a call back from them. Don’t waste your time and money with these guys.

I just replaced the wiper arm on driver side three mounts ago and was working just fine now it won't even wipe the water off the windshield on driver side I mean not at all and I cant.take the time off work again. Not safe at all and not happy. Both blades were working great when I drop it off for the day. Could not get the trim on rear glass back on right even with new retainer. I don't mind paying more for a great job the front glass does not leak any more nore does the rear glass. The glass job is right. The rest of putting it back together sucks after having it all day. One star.

Auto glass now of Lakewood not only gave me an incredible price, but did a great job! Junior went above and beyond with his service, including ensuring I was comfortable while at the shop (providing the wifi code, asking if the temperature was okay in the shop!). Also, when I had a problem with my windshield sprayers, I was immediately seen and the problem resolved. Highly recommend!

I've had one of the worst weeks. The last straw was my driver side window falling out of the track. I have a super busy week and I need my truck. I walked into Auto Glass Now not long before closing unsure if I would get someone to help me. Aaron helped immediately fix the window to get me through the next few days. Best of all he quoted me a great price for a new window and service cost. The business is still fairly new and still working on getting it's name out there. If you happen to have window repairs you've been putting on hold do yourself a favor and check out Auto Glass Now before the business is packed with customers.

Worst customer service ever!! Installed wipers wrong, they forgot to replace my hinge seals and damaged my interior A pillar trim pieces. Also, my hands free mic for my phone seems to no longer work. When I took my vehicle back to show what was done, a male, whom I assume was the manager, seemed very unhappy about what had happened and my return. The reason I have to assume he is the manager is because he never introduced himself nor did he ever apologize for the damage done. I've held off on my review to see if maybe they just had a bad day. Well, as of the wiring of this review, it's been 30 days since the issue was pointed out and no resolve as of yet. Also no phone calls or updates! I've even reached out to the corporate office in NC but no reply there either. I called the store Friday (12-15) but no parts in yet for me and no one knew anything about the order. Waiting to hear back from the "manager" now. This is just a snapshot of what happened. Never mind being told to calm down and be quiet. Yeah, I raised my voice when we were outside to talk over traffic. I really hope you never get to experience a truly irate customer. Because if you spoke to them the way you spoke to me I'm sure the cops would have been involved. AGN, maybe have a class to train your managers on etiquette and how to interact with ALL customers. You can't damage people's items, be dismissive about it and expect them to be chipper about it.

From the very beginning, this entire experience has not been good. I was scheduled in a location that was 2 hours from me vs 40 mins. I was thankfully taken in at the location I wanted; however, after getting the vehicle back, the car was an absolute mess. There was glass all over the front driver and passenger seat / floors. About a month after getting the windshield installed, it randomly cracked. NOTHING HIT THE CAR, but they tried saying it was from “impact” and we would have to PAY AGAIN. I’m absolutely upset with this entire experience. Spend the extra money and go with safelite because I’ve used them before and they have never treated me this way nor has my windshield on my other car cracked. I will never be coming back here.