Auto Glass 2020

Unfortunately, I wouldn’t leave this company more than one star. First I was dealing with a wonderful sales representative Jessica then last second I was dealing with Nikki and I ended up feeling horrible because Jessica lost her sale. I was told when the technician came out, he would be bringing a check as a bonus for getting my windshield replaced and the technician told me he knew nothing about a a check for getting my window replaced and was not aware that I was getting paid anything so the windshield got replaced and after several phone calls and text messages I did receive payment. Now here we are three days later and all the molding around the windshield is coming up and the windshield is loose. I reached out to the technician. I am being told he will ask his supervisor if maybe Monday he could come out and fix it, in the meantime, we cannot drive our truck due to the risk of the molding coming off further or the window coming loose. It is not worth getting your window fixed for a bonus or ceramic tinting. I would use an insurance recommended company.ServicesAuto windshield repair

I've used them in the past and have never had an issue, they offer some money as a incentive to go with them and this time, I've been getting the run around, I had windshields on 2 vehicles replaced and were supposed to get 2 incentive checks when the tech was done I asked him for the checks and he said they dont bring them out anymore that they are now getting mailed, so I waited 2 weeks, nothing, I called Brad, the guy that assisted me and he told me to call Jesse his GM, I called , left a voicemail, a week later no call so I called him again and this time he answered and said he was going to send me a link the next day for a debit card, never got the link. This is horrible customer service, they promise you something and once they complete the job and get paid by the insurance company they dont give you what they promised and then they dodge your calls. I will now be taking my 4 autos to another auto glass company.

Scheduled with auto glass 2020 since they are capable of doing camera recalibration on Tesla's after windshield replacements. Tech arrived promptly and took care of replacement in about an hour. 15 minutes later another tech showed up to recalibrate the cameras. On first look the install was fine but after I was able to drive the car once the glue cured I began to notice issues. I have a permanent rattle at the top drivers side beneath the head liner now, the back of my rear view mirror was scratched up likely from the removal wrench, the glass sits higher than it did from the factory and is placed much farther to the driver's side than factory. I believe this misalignment is what's causing my rattle. I figured next time I'll just use safe light and I at least will be getting a rebate for this. Currently they are paying out the rebates 2 months behind according to their phone system. If that's the main reason your wanting to use this company look else where. Update 4 months later: still no rebate. Haven't received any calls, email, or mail correspondence about getting one either. Will be avoiding any glass replacement company that offers such rebates in the future since they all likely don't actually pay out. Safelite continues to be most used for a reason.

As many people have shared recently, this company is a scam, but even worse than most think and I’ll share. Like others, we had the windshield in my truck replaced December 5, 2024 and up until now my wife had been dealing with them. We were promised a $200 rebate from them to earn our business. We have heard every excuse under the sun as to why we have not received the money almost 8 months later. So now, I am getting involved. Unfortunately for them, I am good at going on the offensive. Not only do they scam customers, they have openly committed fraud. Their website says A+ BBB accredited on the homepage (attached) yet on the BBB website, they are not listed as accredited. Not to mention they have 19 negative reviews there and abysmal reviews on Yelp. Aside from the negative reviews, it is illegal to claim a company is accredited when it is not. It may only be $200 but it is principal at this point. I have yet to talk with the company but they have one chance before I pursue legal action and fight to have their business license revoked. Even if they try to remove the false accreditation claim from their website, I have recorded the proof of fraud. Also, they are not A+, they are F!!!

I am extremely disappointed with my experience with this company. My windshield was replaced on January 1, 2025 and at the time the person I spoke to at Auto Glass 2020 told me that they would send out my rebate as soon as they received payment from my insurance. I was able to track that my insurance had sent the payment very quickly and then followed up with Auto Glass 2020 after several weeks of not receiving the rebate check. I was told at that time that they had some issues with their bank account going back to December of the prior year and that they were behind on rebate payments. I was assured that I would receive my payment when they got things straightened out. If this is the case, I'm not sure why I wasn't warned about this when I set up the appointment to get my windshield replaced. Fast forward to today, July 24, 2025, I am STILL waiting on my rebate check. I have called multiple times and get the same story about "issues with their bank and they're behind on payments but they'll get it sent out as soon as they can." At this point, I feel like I have been scammed and I am very upset. I did a lot of research before choosing a company to replace my windshield and I was impressed by the amount of positive reviews this company had. Also, I prefer to support small, local businesses. I regret this decision now because I'm pretty sure I will never see that rebate check. I hope someone from Auto Glass 2020 will read this and do the right thing.

I do not recommend this company. I used them to replace my windshield in October/November and was given a $200 incentive check - it was mailed to me which took 3 weeks. I deposited the check into my bank account just to have the check bounce a few days later due to the account being closed. Caused my bank to freak out and I had to take time off work to go into the branch and sort it out. They closed my account due to the fraud linked to the check Auto Glass 2020 gave me. I called Auto Glass 2020 to ask them what happened - apparently their bank account had fraudulent activity and they closed their account. Never mind the incentive checks that were issued to actual customers. Eventually they sent me my incentive payment via Venmo. Stupidly at the end of December I reached out for another windshield repair - they offered to give me another incentive payment. I told them only if it’s Venmo I’m not interested in receiving a check, they said ok. Well they lied because no incentive payments would be able to be issued - they are in Bankruptcy! Why offer incentives paid 48 hours later if you are broke and under the BK courts rule??? I would have gone elsewhere! Still to this day I’ve NEVER received a phone call as they have promised numerous times upon MY calls to Auto Glass 2020. Go somewhere else if you need a windshield. I’m a principal kind of person so it’s not about the $200 THEY offer - it’s the principle of the fact. The fact that they promote that you as the customer will receive something that they obviously have no intention of paying out AND no follow through with following up to a PAYING CUSTOMER!