Arrow Auto Glass

Good morning… I just had a great experience. The technicians name was Bill. He was prompt, thorough and did a great job on my windshield. You’d never know that my windshield was replaced. He even put my stickers on perfectly!!! Thank you to Bill and Arrow Auto Glass. I will definitely recommend you to my friends😄

Came here for windshield replacement, my windshield camera also needed to be recalibrated. Before even making an appointment I asked them if they would do the recalibration and they said that if they didn’t do it they would send it to a dealer to do it and they would cover the cost. I make the appointment, the service guy would came to do the windshield was rude and not very professional. Then I get to the dealer and they called me to tell me I’ll have to pay anything over $300. I called back and they said it was because of my insurance and I should just cancel the appointment then and find a cheaper dealer. I was already at my appointment. There was zero warning of potential payment. I specifically asked ahead of time to avoid this and to get a call when I was already at my appointment was insane.

Sam from Arrow Glass came to my home to replace my windshield Tuesday morning and arrived at the exact time they said he would. He completed the job in 30 minutes flat and he reapplied the stickers for the inspection and registration perfectly. I highly recommend this company! Thank you Roger's Automotive (now CARRITE) for the referral to this company.

Excellent service, Service Tech GB was great, arrived on time (1/2 hr) travel for them to come to me. Quick service, afterwards explained cure times and what not to do. Price was way better than safe-lite same type of service.

Not happy!!! I have a 06 tundra and was quoted $240 dollars for my windshield to be replaced not a bad price so I set it up, the technician shows up and asked me how I was paying I told him cash he then peals the top strip off the windshield and throws it across my driveway then tells me I can't do it cuz there's rust!!then tells me he can cut it out for an additional $50 and I myself could sand and prime it and he would return tomorrow and install the new one!! This struck me as though they didn't want to warranty there work!! I'm not a body shop and given the age of the truck I would think they would inform customers of this.i called the utica office and she told me the technician was doing me a favor!! Beware people!!!!! Should be upfront and honest not spring stuff on customers that can't afford dishing out extra money!!ServicesService not listed

Great people!!!! Lora didn't have to work and she did...had my girlfriends windshield fixed it looks great...got to meet her father Tom...great pricing great people and she made me feel comfortable and very friendly..