AmeriPro Auto Glass

I had a cracked windshield and we contacted AmeriPro Glass in Jacksonville, Florida and I ask Kim the secretary and Caleb the technician about the windshield if it was original windshield from Subaru or OEM and Caleb the technician said "yes it is a OEM and not aftermarket but will not have the Subaru logo on it". So I waited for the car to be ready and I picked up the car. After a few days went by, it started to rain, and the dash started acting crazy which all derived from the installation from the windshield installed by AmeriPro. I was very, very disappointed in their work and for Dwayne, the manager, caring to address the issue. His insurance paid $687.24 for the installation, and now his calibration is off because of an aftermarket product. I tried several times to contact the manager, Dwayne, to fix this issue, but he is not returning calls, so we contacted the owner/ supervisor, Brad of Dwayne. Brad, the owner, told me that if I would take down the reviews, he would pay us $100. *The Better Business Bureau said we should not do that because companies like AmeriPro try to pay for good reviews and pay consumers to take down their reviews. *Also, take note that the positive reviews on their reviews are from workers and friends of the company to get higher reviews.* AFTER Brad tells my insurance the it was it was a "Failure Installation" by AmeriPro, my insurance approve the OEM to be put in, Brad put me on the "back burner" and said "your windshields, in at the dealer. However, we have other people already scheduled to put in. So you would have to wait until wednesday next week for us to get to you" Now I drove 27 hours trip and Brad the owner (who drive a white new Lexus) gave us $30 for gas. We've over $183.63 for gas to come to AmeriHo. So way I decided to go with another company that is professional to put in the windshield. BUYERS BEWARE!!!!!!

There are not enough words to express how thankful and grateful I am for Caleb Weber and his team at AmeriPro Auto Glass. This morning before going to work I had my car broken into with as well as 25 neighbors cars at my apartment complex. The ordeal sucked with having to call around and talking a day off work to get this handled. Looking on google and google maps for a glass company I came upon AmeriPro Auto Glass and spoke with Lisa. She was so nice and very helpful letting me know the can replace the window on my car same day. Even within a few hours of calling for a quote. When Caleb Weber was sent to replace my window. He was very polite and extremely professional. Definitely knew what he was doing. He had my window replaced within the hour and made sure to shop vacuum all the glass that shattered all in my car and door panel. I highly recommend them for the job. Especially Caleb Weber. Thanks again for making my day better.

If there was a Zero, I would put that. I was told on initial contact, my windshield could only be replaced if I came into the shop because they needed their large screen to do it, which would take 2 hours. After I gave permission to them to talk to my insurance. Co. I was put on mute. I sat in the shop for three and a half hours.. They kept coming and saying to me they could not get it calibrated..First told me the " other" calibrating machine they needed was mobile in Orange Park. Mobile???...then told me it was the person who made the appointment that did not give them time to set things up...then told me it was my fault because I did not have enough gas in my tank..finally blamed the Ins. Co. for after product windshield. I left and called my ins. Co who said I had accepted an out of approved company and I would have to pay to switch. I did not know this since I was muted!! Then I was told they would get OEM glass and come magically to my house and replace it!! I questioned this, and they said they have the ability to only try not to offer it due to lack of staff, and a real pro would come do it.... I had the same amount of gas in my car..it took another 2 hours... The "pro" said they don't always have enough room around the car to calibrate it in an effort to make an excuse. I feel very distrustful of this shop ..I experienced incompetence and blaming, including basically being lied to. Run from this company..

This was an overall great experience, after submitting an online form to have my windshield replaced I received a call back that very same morning and had an appointment scheduled for the following day. It took less than five minutes from the time I arrived for the technician Caleb to start working and he had everything wrapped up within the hour. My windshield has been leaking water due to a different company skipping steps and doing a bad install and I really appreciated Caleb for spending the time to tell me what they had done wrong to cause the leak and the steps he took to make sure his install was done right so I wouldn't have that problem again. Everyone was very professional and the quality of work is superb. I will definitely be back and I'll recommend AmeriPro to anyone who needs a window replacement / repair.ServicesAuto windshield replacement

I really had procrastinated with getting my windshield replaced because I thought it was going to be a huge hassle but honestly the entire process was so simple. The representative that assisted with setting up the appointment with the auto glass technician and also who contacted my insurance was extremely nice and took care of everything for me. My auto glass technician was Alexandra who was not only super friendly, did a great job and was really efficient with her work. She also offered to try and salvage my little coquí sticker on my windshield 🤭 I really hope I don’t “need” to get another windshield replaced BUT if I do I definitely will not be stressed about the process. I highly highly highly recommend this company. Thank you for making it such a simple process!!

Got a cracked windshield and we visited AmeriPro Glass in Jacksonville, Florida, and the technician Caleb said that the windshield will be Subaru OEM and not an aftermarket. Later we found out from Subaru it was an aftermarket windshield because we had issues with it. After a few days went by, it started to rain, and the dash started acting crazy which all derived from the installation from the windshield installed by AmeriPro. Dwayne, the manager, was not caring to address the issue. The installation and calibration was off because of an aftermarket product. Dwayne, refused to fix this issue, so my husband and I contacted Brad owner/ boss of Dwayne the manager. Brad told my husband that if he would take down the reviews, he would pay him $100. AFTER Brad called my husband’s insurance on a threeway and tells our insurance the it was a"Failure Installation" by AmeriPro, our insurance approved the OEM to be put in. Brad said there are other customers scheduled and for us to wait until wednesday next week to replace our windshield. We then felt that there was no urgency whatsoever to prioritize our windshield replacement which was a“Failure Installation “. Brad put $30 worth of gas to our car whereas our drive from Georgia to Ameripro Glass Jacksonville back and forth cost us $183.63 . We are very disappointed so we decided to go with another company that is professional to put in the windshield. *The Better Business Bureau said we should not do that because companies like AmeriPro try to pay for good reviews and pay consumers to take down their reviews. *Also, take note that the positive reviews on their reviews are from workers and friends of the company to get higher reviews.* I'm just sharing the Horrible experience with AmeriPro Glass in Jacksonville, Florida