Advantage Auto Glass & Trim Inc.

I have never done business with advantage nor will I EVER. Their website says they pride themselves in "superior customer service." Yet both times I have been there, I have seen nothing but disrespect. In my first visit, all I needed was some help finding a serial number on my sunroof. Simple right? No... I was asked by the owner, Tavis, "And why am I helping you with this?" I had a leaky sunroof, Not installed by them, But I just needed the serial number so I could look up warranty information. 2 minutes of looking for serial number, and 30 more of rudely telling me how much he hates Webasto brand sunroofs. Congrats... I don't like my leaky sunroof either. In my second visit, he obviously remembered me, because he told me how in my previous visit I had "stepped on his dick." Again I came in for a quote to fix my sunroof, he told me "I really don't want to work on it, but I am willing work with you." I said, "No, that's quite alright. I will gladly take it somewhere else with "superior customer service."" I've asked people around town about their experience with Tavis, and everybody says he's a jerk. Confirmed.

I wish I could choose 0 stars.... Had a 2 inch leak in the back window of my F150 so I brought it in. They charged a reasonable price and I got the truck back next day. All is great, right? WRONG. The following day it rained and we learned that there was now a leak along the ENTIRE top of rear window. Called and they promised to fix it again. I was given a managers number and told to drop it off on a Sunday night and someone would meet me there to pull it in and they would fix it first thing Monday morning. However, when we showed up at the agreed time, I was told to "throw the keys in the glove box" and leave the truck in their parking lot UNLOCKED OVERNIGHT! When I said I did not feel comfortable doing that I received a series of rude texts saying they "do it all the time." So the next day, dropping it off during normal business hours, I brought my truck back in for the third time. Picked it up that evening and, big surprise, it still leaks. When we picked it up, there were MUDDY FOOTPRINTS on my leather seats and on both doors. No attempt to even clean up had been made. There is major staining on the headliner due to the most recent leaking. This damage has been appraised at over $1000. So I originally brought my truck in with $100 worth of damage. Three weeks later, it still is not fixed and we have over $1000 worth of damage.

Thanks to the whole crew for going above and beyond to make my experience smooth and easy. Misty was a joy to speak with over the phone and made me feel confident when scheduling my appointment that I had made the right choice. I didn't catch the names of the service technicians who worked with me, but they were also great! I dropped my car off for my early 8:15 appointment which was just after they opened for the day. Their manager gave the group a morning pep talk in the lobby and then offered to have a technician take me home in my car so that I could skip the hassle of an Uber or Lyft. I took the extra time to talk with the tech about his day and job so far, as well as discuss the problems I was seeing with my vehicle. I'm sure they would have sent a tech to come pixk me up again if I'd asked, but I did decide to schedule a Lyft back. Very friendly and quick with their work, and gave a detailed invoice. I definitely recommend going to Advantage Auto Glass and Trim for your repairs and diagnostics!

I had a leak in my truck windshield and I scheduled a day to get it repaired. The shop manager came out to inspect my truck and without even asking me where the leak was he said I would need a new fuse box and a new gem box . I explained to him that I was aware of the fuse box issues and I had already cleaned and repaired them . He said he would have to do 125.00 leak test on my truck and then call me with an estimate. So I scheduled another appointment, drove 40 miles to drop off the truck on a Thursday morning , I never heard anything back . That night it poured down rain , so I called to check on my truck , they said they had got busy and didn’t have time to look at the truck , so I ask them if they left my truck out in the rain all night and the shop guy said yes . I then went there to check and my husky floor mat was full of water ! When I ask him why he didn’t pull it in before the rain he said it didn’t matter because it already had a leak , and he was going to have to run more water on it to find the leak , I ask him if he covers the electronics and fuse box with plastic before he tests with water , he said no never ! I would probably have to replace them all anyway ! I told him to give me back my key . I drove three miles down the road and my transmission wouldn’t shift , my power windows weren’t working and my fan blower Motor was stuck on ! I made it to magic glass , they gave me a ride back to my other vehicle , then replaced and resealed my window while I waited and for $240.00 my leak was fixed ! It was my windshield just like I told the guy in the fist place . Now I had to drive my truck 40 miles home with the transmission slipping and the heater on hi trying to dry out the gem box . This was total negligence on there part . This idiot in charge of the shop could have cost me over a thousand dollars in repairs ! Stay away from that place !!!!! Completely unprofessional !!!!!NegativePunctuality, Professionalism

Quality work at a good price! I'm a repeat customer who was impressed and very pleased with interior leather work (and Andrea's excellent customer service!)and window tinting on a Honda Accord. Both were well done and have held up perfecty. I also have an older convertible that badly needed a new convertible top. I knew Tavis did convertible work from my earlier visit, so I decided to try him again - and I was not disappointed! After inspection of my car, Tavis made several phone calls for bids on a top, gave me a quote, and I scheduled the work. What impressed me most, was Tavis' commitment to quality work and detail. Tavis was not initially satisfied with how the top took, and asked for additional time to redo the work. He also replaced a key seal that I had missed, which made the top fit even better. Tavis and Andrea kept me informed on the status of the work the whole way. Great experience, great shop, great job, great people. I highly recommend them and they will be the first place I go for future work. Thanks for bringing new life to an old classic!

I would not recommend this shop to anyone!! If i could give 0 stars I would. They had my car for 2 weeks for what was supposed to be a 2-3 day job and my car wasn’t even fixed when I got it back. I called every couple of days to get an update and was continually told a different day that my car would be done. After about a week I was told that they could “put the sunroof back together and I could come get the car and bring it back.” I declined because I just wanted the sunroof fixed! After 2 weeks they finally told me that the guy who was supposed to do the job hadn’t been there and they didn’t know when he would actually be back so they wouldn’t be able to do the job. When I picked the car up it hadn’t been moved from the place that I originally parked it or worked on at all in the 2 weeks that it was there. I took it to the dealership and got the repair done and got the car back the same day I took it in for 1/4 of the price that this shop wanted to charge for their so called “premier work.” This place is a joke!!!!NegativePunctuality, Quality, ValueServicesService not listed