Safelite AutoGlass

I was scheduled for the 8-12 appointment for a technician to come to my house and replace my windshield. The tech called and said another customer needed their windshield replaced by noon, so they needed to do that first and get to me towards the end of my appointment window. Essentially bumping me from my scheduled appointment time (this is important for later). I called at 12:15 asking if there was any update on when they would get to me since there were storms coming in the later afternoon. The technician arrived after 1pm. We tried a few locations for cover since the storms on the radar were getting closer. He tried calling his supervisor to approve a schedule bump for me to reschedule. The supervisor said they don't bump appointments...this makes me question how someone else was able to take my appointment time for the morning. The technician was just about to pop my windshield when the rain started and he was unable to change out my windshield. There were no available appointments for the next week. I can't drop off my car in the morning since I wouldn't have a ride back home (the reason why I scheduled a tech to come to me to change the windshield). We are going on vacation the next week. I tried calling to see what could be scheduled and was bumped to the Waukesha location. And the technician said his supervisor would call me directly to try to come up with a solution by 4pm. That was 3 days ago, still no call. I will be going elsewhere to replace my windshield.NegativePunctuality, Professionalism

Unfortunately, I had a terrible experience with the Fond du lac Safelite. I live out of state and needed to have my windshield replaced prior to driving 800 miles back home. I scheduled an appointment online for the replacement and recalibration, and called to confirm the morning slot/timeline. I was told I would have my car back before noon and dropped it off by 8am on the day of my appointment. I was not able to pick up my car until after 5 pm and when I did, there were streaks all over the windshield. Before even noticing, the technician informed me that they had gotten a bad batch of window cleaner and were trying to "use it up" so I may have some streaking--as I drove away, I realized there was such significant streaking that I could barely see as the sun was setting. Additionally, the technician and I had talked about the necessary recalibration when I dropped my car off--which was the reason I specifically took my car to a shop rather than having Safelite come to me. When I picked up my car, the tech informed me I did NOT need a calibration because my car didn't have the technology affected by removing the windshield--which I knew was false. When I questioned this, he repeatedly assured me I didn't need a recalibration. Within 3 days of my appointment, I started getting emails from both Safelite and my insurance, notifying me that I needed to have a recalibration completed ASAP... Very frustrating experience.NegativePunctuality, Quality, ProfessionalismServicesAuto windshield replacement

I had a seamless experience booking an appointment with Satellite Auto Glass in Fond du Lac. Their online system was both efficient and user-friendly, allowing me to secure the first available time slot that suited my busy schedule. Upon arrival, Kyle swiftly took charge of my vehicle, providing me with a reasonable estimate of 1.5 hours for the entire process. Given the intricacies involved in reprogramming certain features in newer vehicles, I understood the potential for a slight delay, and the team didn't disappoint. When I returned, my car was ready to go, and I was thoroughly impressed with Kyle's meticulous work, right down to the thoughtful replacement of my oil change reminder stickers. Having been a repeat customer at Satellite over the years, with various vehicles, I can confidently assert that their work is consistently top-notch. Their strong emphasis on customer communication further adds to the overall satisfaction, and the immaculate cleanliness of their workshops speaks volumes about the caliber of their craftsmanship. I extend my heartfelt gratitude to Kyle and the entire team at Satellite for yet another exceptional job. They have undoubtedly set the bar high for excellence in their field.PositiveResponsiveness, Quality, Professionalism, Value

On my 2nd warranty claim in two weeks. Had a cracked windshield and had them install and new windshield. The new windshield whistled loud when I got above 45 MPH. They sent a tech from another state to my house who had a horrible attitude with me and his manager when he called his employer to tell them he did not want to accept the job. His manager informed him that he needed to remove the windshield and reseal it. The tech aggressively hung up the phone and got to work, he had the windshield removed, re sealed and installed in less than 1 hour. 2 days later we have a thunderstorm with rain here, the entire top of the windshield from one side to the other leaked very bad. My head liner is trashed, my floor board has standing water from the rain that leaked in and my electronics are shot on the headliner. Called safelite to file another claim and they CSR told me they would send someone out in a week to evaluate, Its going to rain everyday here this week until they come. I will be demanding a new headliner as well as billing safelite for electronics damage! Do not use this company!

I had a windshield replaced by Safelight auto glass in fond du lac WI store, they are very reasonable and timely with there response with extreme professional customer service. The team in the Fond du lac WI store with Tim Richie as the manager and Ron a 27 year veteran I don't know the rest of there names but all the team members there are all an asset to the Safelight company. If there is any problem that you might have with the work that was performed by Safelight glass and window repair. The guys and management will stand behind there work and help you with any problem through there outstanding costumer care. P.S. At a very good price :)PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield leak repair, Auto windshield replacement

I can honestly say the customer service at this location is ABOVE AND BEYOND. I had to have my entire back window replaced and it tured out to be a much more complicated specialty window to locate and fix. They kept me informed every step of the way they tried multiple options keeping price and my time in mind . They were upfront honest about everything. you need people like that in a not so great situation like car repairs. The actual work that was completed was extremely well done and I would recommend this establishment over and over again. Thank you to the entire saflite team that took care of my troublesome honda ridgeline lol it's greatly appreciated

They took really good care of us when trying to figure out if we needed OEM specific glass or not due to our vehicle requirements. They got us the answers and also gave us an extra discount since we were confused when initially scheduling the appointment. The installer was awesome, was on time, worked quickly and cleanly and was even able to save us a few bucks by reusing some trim parts. Saving money and more plastic from ending up in a landfill. He would earn an extra star or two alone, if 5 wasn’t already the max.

They suck. My quote for a tinsy tiny nick the size of the head of a pin was over 300.00. They wanted to up sell me also new wipers and windshield coating. I don't need either. I just wanted the nick fixed. I believe the fact that it's a Lexus RX has a lot to do with that. Just because I drive a luxury SUV. Someone needs to look into that. I just might have a relative call with the same issue/different car and see what happens.

We had a black van advertising this business tailgate us down 23 to close for comfort then when we slowed to turn they sped passed us there is also construction on 23 and the vehicle was seeding. We were also in our nice sports car. Very unprofessional. Remember if your advertising a buisness on your vehicle you shouldn't be disrespectful to other potential customers by driving like a douche!NegativeProfessionalism

I had 2 small chips on my windshield from a road trip and need to drive a long distance again in less than a week. I booked an appointment online last night, stopped at the store today to get insight on using a store bought crack filler and the man was able to get me in today because of a last minute change in his schedule! I am so thankful he was willing to get me in.PositiveResponsiveness, Professionalism, Value