Safelite AutoGlass

I had an excellent experience here at Safelite. I will HIGHLY recommend this place to anyone who is looking to get their windshield repaired or replaced! Their website made it easy to get a quote and make an appointment. Staff was SO friendly and helpful. They seriously went above and beyond in many ways! I was super impressed and grateful that they treated me so well. I have never been treated so well at a car place. They did an excellent job replacing the windshield and the total payment ended up being less than planned. They have excellent customer service and are professional. They even did thoughtful things (like have my car in the garage at pick up so it wasn't too hot, vacuum the car floor, clean the other windows, etc.) that made a difference! Again, I HIGHLY recommend Safelite at this location. Could not have been more pleased!

My front driver window went down but was unable to come back up. My car is still under warranty, so we looked for places around Morgantown that were willing to work with us and decided to take it here. They told us that the motor burnt up and they could replace it. They ordered a motor, but due to the bad weather, it took over a week for the part to come in. Totally not their fault. This, however, was their fault. I took it on a Tuesday to get it finally fixed, they took it apart and one of the technicians came in and told Scott that he ordered a regulator instead of a motor. He told my mom that they could just get the part from Napa and bring it the next day. The next day, Wednesday, they call and say that the part wouldn't be in till that Friday. I had to work, but my mom took it. One of the technicians asked Scott where the part was, and he said he didn't know. He told my mom that she would have to call in order for them to be able to work on it. He asked if they were going to pay for it or she was. She told him that she wasn't because it was under warranty, and he asked, "What warranty?" One of the other workers had to remind him that we had paperwork for this to get completed. The part came and they started working on it. Scott came out to the waiting area and said that it wasn't the motor but the regulator or switch and that they could order that part. After taking my car there three times and waiting for almost three weeks to get it fixed, my mom told them no and decided to take it somewhere else to get the job done. Scott even told my mom before she left that they don't even have the tools to properly diagnose the problem. If you don't have the tools, then why even try to guess or keep making leaps and bounds? If you can't do the job, just tell the customer so they can get it fixed in a proper amount of time. I haven't been able to drive myself to work for almost three weeks now and I'm sick of having to ask my family to drive me to work. I would not recommend going here to get anything done. There is no productive communication or work done here. They were very confusing and seemed to not know what they were doing.NegativeProfessionalismServicesAuto power window repair

Horrible service! Not only did they do a horrible job but terrible customer service regarding this issue. First technician came to "fix" a small chip but instead ended up putting a huge crack in my windshield so then I had to have the whole windshield replaced, in which I have paid safelite over $400 by this point. When the second technician came to replace my windshield he did worse than the first one and left a part of my windshield that isn't properly sealed. When I called to have this fixed after complaining and dealing with probably 6 different people I was told safelite will come replace me windshield again at no cost to me and I was told I will be reimbursed for both mobile fees I was charged for the first two attempts and then we set up a time for their technicians to come replace the windshield again. In the meantime I was then the card I used to pay originally was then charged $212 for no reason without my authorization and when I attempted to get this resolved I was treated very rudely and still have no resolution. I'm left with a windshield that isn't properly sealed and has the potential to leak and still not reimbursed for the extra charge of $212 that was charged to my card. If and when this is resolved I will never deal with safelite again and I will tell my story to anyone even considering using safelite. They don't even deserve a one star rating.

Not very satisfied. I was scheduled for a noon to 5 appointment which in my opinion is a pretty large window. By 5 the tech had not showed up so I called the number from the email only to have someone pick up the phone and hang up on me. The tech finally showed up an hour late from a five hour window. He began looking over my windshield and found a rust spot where the sealant would have to be. Normally this wouldn't be a problem but he tells me he ran out of the stuff he's supposed to use to fix it earlier that day. So I wasted an entire day waiting on this guy only to find out he arrived without the proper tools to do his job. He calls the office and they tell him to tell me that the only thing they can do is have me bring it to the shop (30min away) on Tuesday and they could fix it then or schedule a mobile appointment for Thursday. (My original appointment was on a saturday.) Now if this were my business I would've made this a priority for the next business day being Monday Considering they were not only late but unprepared for the job. The only positive thing I have to say about my experience is that the tech was a nice guy very polite. Therefore I didn't take out my frustration on him. Instead I will be getting in touch with management to discuss the situation so that problems can be addressed for the benefit of future customers.

I would recommend Safelite AutoGlass, in Morgantown, to anyone. The first thing I noticed was how easy it was to schedule an appointment, online. The entire process was completed in a few minutes, completely online. When I arrived at the Safelite facility, everyone was very friendly and the place was clean. There were refreshments available for customers. The technician who performed my work (Chris B) thoroughly explained the process and checked my glass for any spots I may have missed. They didn't try to rip me off, and tell me that my windshield needed to be replaced. When the work was complete, if no one told you the windshield was repaired, and pointed out the exact spot, you would never know. The repair spot looked like a dried water droplet, and was almost invisible. Also, my windshield and all windows were thoroughly cleaned, and the interior of my vehicle was vacuumed. I was not expecting that, but it sure was nice. I will definitely be using Safelite for all of my auto glass needs, in the future.

I will never recommend Safelite to anyone for glass service. I scheduled an appointment the other phone to have my auto glass put in on Saturday morning. Friday morning rolled around and no one had called to confirm that they had the part. I called them to inquire about my appointment and the part. I was told that the part has not come in yet and that it would most likely be on that evenings delivery. So not wanting to make a trip to Morgantown in vain I rescheduled my appointment for Monday at 7:30 in the morning. I arrived at Safelite Auto on greenbag road at 7:35 in the morning on Monday and was told the part was still not in and when I asked why no one had called I was told Scotts had. I have since contacted another auto glass company and the part took 5 days to show up and and cost me a little over half the price of the glass from Safelite. I am glad that I did not use your service Safelite and I am saddened that your customer service is so poor.

Three weeks and still have a broken windshield: I was hesitant to use Safelite versus going to the car dealer, but they assured me they could use OEM parts on the replacement. When I called to schedule the first appointment, the guy on the phone said things that made it sound like he wasn't talking about my car model. I gave him the VIN and everything. A week later a technician arrived at my house, looked at my car and informed me he had the incorrect part. Further, I was informed that my windshield could not be replaced at my residence and I would have to drive to their facility. It took another week for them to order a windshield. I had to take an afternoon off work to go to their facility and when they went to verify they had the correct part, they dropped the windshield and broke it. The worker rudely tossed my keys back to my and I let them know I would not be returning.NegativeQuality, Professionalism

Got an appointment at home paid for the service online before the appointment, got a phone call they would be late, they were supposed to come between 8 am and 12 am, the technician said it would be 12 am well at 2 .30pm still nobody, I had to go to work, so I called customer service they said bring the car next friday when I paid for sevice at home cause I am night shift, and my wife is up in the morning and can be around to meet them. I said absolutely not I have a huge crack the windshield is about to fall apart and I cannot wait till next Friday another week is a no no I will go somewhere else. When that said they hanged up on me and since I battle to be reimbursed!!!! No go company !! For the principal I am going to get a lawyer if needed but I will get my money back guarantee!

The sad thing is, I didn’t want to be leaving this review. I’ve been very patient with the store and had given them time to review the situation and that ultimately lead to nothing. I had my windshield replaced, but after the service had noticed a travel bag of charging cables and wall plugs had came up missing from my center console. After waiting 3 1/2 weeks after the service for the shop to get in contact with me the only thing they could say is they aren’t responsible for anything that occurs after the service is completed. I’m out well over $100 worth of chargers with the company taking 0 responsibility in the matter. If you decide to do business here, empty your vehicle first.

Absolutely horrible. This is the 4TH! 4th try to order the correct window for my 2022 Mercedes. Then today, on my way to my appointment, I call to verify the window is right and there. Surprise… not there and no one even called to let me know it’s not there. Once again, 4 times that I’ve wasted my time. Never again will I go to this location or use safelite. Worst experience ever. Also, Scott told me he checked the previous time, (3rd time) to say the part is correct for me to take off work, drive up, and it still not be right. Never again. I will go out of state before I recommend this location or use their services.NegativeResponsiveness, Quality, Professionalism, Value