Zach Hackley

Patriot Auto Glass was amazing. I stumbled upon them after I filed an insurance claim and simply told insurance I wanted the company that could perform the work the fastest. I filed my claim on Monday and, within hours, Patriot called me. Instead of asking "when can we schedule you and tell me the details of your issue" they said "we're calling about your [exact year make model] to replace the drivers side window. We can do it tomorrow, do you want to come to us or have us come to you?". From that moment, I was impressed. They called when they were 30 minutes away and completed the work in the exact amount of time they estimated (1 hour to replace a power window). The technician that came (John) was absolutely amazing. He was friendly, explained what he was doing, taught me a few things, and was just an all-around nice guy. Not only did he replace the window with extreme proficiency, he cleaned all of the residual broken glass that was scattered throughout my car from the broken window. In a time where we don't see many companies putting a high priority on customer service, it was nice to work with this smaller company that clearly puts their customer satisfaction as a top priority. Another shout-out to John who was friendly, experienced, professional, and just a good dude.