Cheraye Craig

Update: I originally provided a one star review based on the issues below. However, after my review, the owner of Precision Glass called us personnally to discuss our experience and ensure he understood the issues. He worked with us to come to a resolution that was 100% satisfactory. It means a lot that he would take the time to ensure his customers are taken care of. He stands behind his business, quality and customer service and experience. Based on this, I updated my review to 5 stars. Prior review: Stay FAR FAR away from this place!!! I would give them NEGATIVE 5 stars if possible. They replaced our windshield a few weeks ago, and the person that installed it scratched up our vehicle around the seal when taking out the old windshield. After only a few weeks with a new windshield, we had a small rock chip so we took it in to get filled. The person didn’t know what they were doing and drilled it too far and cracked the window. They tried to hide it and did NOT say anything to my husband. He saw it when he got into the truck to leave then they admitted to it. It’s a brand new windshield and now we have to pay for another one because of their screw up!!!! We will be out thousands now because of this. We’ve had numerous chips repaired from other companies and never had issues. We’ve had new windshields installed from other companies that didn’t scratch the vehicle. However Precision Auto Glass managed to do both in a matter of weeks. Now we have permanent damage around the seal of the windshield and are out more money to buy a new windshield. Maybe they should take some accountability in their screw up but they won’t!!!! STAY FAR AWAY. GO TO ANOTHER COMPANY THAT KNOWS WHAT THEY ARE DOING!!!!!