Onur Ozorhan

I'll try to give specifics of my experience as this was a unique one. First is this is a mobile business, which means you don't have to go anywhere. Ed will come to your location and change your glass and give your keys back to you. You don't lose any time at all. Next is, Ed is very quick in scheduling, procuring and replacing windows. In my experience he was able to do it next morning, which was pretty surprising as I engaged my insurance in the afternoon any. Last and most important is Ed goes above and beyond to make the customer happy. My insurance didn't tell me I was eligible for an OEM window replacement, and sent Ed an order to install aftermarket windshield. Ed did this replacement but when I realized my insurance covered OEM also, I was a bit bummed because I didn't want the aftermarket glass. When I told Ed this, he replaced my aftermarket window again with an OEM glass at no extra charge. The aftermarket/OEM deal was a learning for me as this was my first time replacing a windshield, but Ed's approach on making his customer happy is the more important learning here for me. I'm someone who doesn't post reviews online frequently, but I'll make sure to review Texas Prime Auto Glass anywhere I have an account, because I think great businesses like this should be well known!