Safelite AutoGlass

I had my windshield replaced on June 18th. The next day, I noticed that part of the trim on the driver’s side was missing, so I went back. They checked the shop and didn’t find it, so they said they would order it and contact me when they got it. Three and a half weeks later, I still have not heard back from them. I called Customer Care and they didn’t see an order for the part. They also told me that they had trouble reaching the Rock Hill store! All this for a part that snaps on in seconds!! The automated phone system doesn’t offer the appropriate choices, and fails to connect me to a live agent!!! Update August 8, 2025 I received a call from Safelite on August 1 saying they are ready to schedule my service for replacing the trim. I told them that Friday August 8 would work between 2:00-3:00 and they agreed to come to my work address. By 2:15 nobody showed up, so I called them. At first I was told that the technician had an arrival time between 12:00 and 5:00. I said that is too broad a time, as I have driving students throughout the day. I had left this window open for Safelite to finish the job, but they didn't know when the technician would come. Then they told me that the work order said that I needed a windshield, and since they hadn't received the glass, they couldn't come today anyway. I reminded them that the glass was replaced on June 18, and that all I needed was the trim. I was then told that Adam, the store manager, would contact me. Well, it's now past 3:45, and I have to leave by 4:00 for my student's driving lesson. This is a simple replacement for a piece of trim! SAFELITE, WHAT IS THE PROBLEM???

I brought my 2019 Ram 1500 for service at the Rock Hill, SC office for a leaking back window which had been replaced by Safelite in 2022. I was told it was covered by warranty because the sliding window that was originally used as a replacement had a plastic piece that breaks. The technician applied tape to the edges of the window to prevent leaking until I could come in for service. On August 1st I came in for service and had the slider replaced. After leaving the business I noticed that the technician didn't remove any of the adhesive residue from the tape they had applied earlier. I was able to remove it with an adhesive remover. That is a minor issue. The major issue is that when my daughter got into the back seat and applied her seatbelt after a while she noticed it was loose. We stopped and after raising the back seat I noticed that the technician did not re-attach one of the rear seat belts when they put the back seat back in. Luckily we weren't in a wreck and nobody was hurt, but that could have been a catastrophe. From using a known defective sliding glass to not cleaning up the adhesive to missing something as important as re-attaching a seat belt, I am scared to think of what else is being missed.

They told me two weeks ago my appointment was Saturday. They did not say a date or say not this Saturday but ne Saturday ! No I drove all the way up there from another county they said we don't have you oh wait ! what is your name then said ok your appointment is not till next sat. then I got a reminder that 30 minutes before I get there this is a reminder your appointment is 2/8/25 I get there they said oh we Had to reschedule it. I said what I will never use safe lite again THEN I said why did you reschedule it?" they said we can't find it so! I said when we're you going to call me? instead I got a reminder to be there !

State Farm please stop funding this mis-managed business. Appointment set for a Saturday. Time frame 12pm till 5pm. Entire Saturday afternoon waiting. Call for update around 1:45 pm for a possible ETA. Office lady couldn’t reach technician. Received text message from technician at 4:45ish telling me I was rescheduled for Wednesday. That is complete BS. Then I have to wait till Wednesday?? Where is Monday and Tuesday? Canceled appointment. Will never use safelite again. And Trump is tring to bring back jobs.to America. We ain’t good at the jobs we got!!!

Had my glass replaced back in March and the tech scratched my window.I emailed them right away and then sent me a picture of the window after the glass was replaced and said it was the picture of before . The scratch and dent were not huge but it is rather and issue that the tech left and ran away without calling me out to see the finished work. I know it was a after photo because my handicapped placard was removed and the crack is no longer on the window. Please take phots of your car before they arrive to cover yourself .

I love how each team member made me feel like I was their only concern. I had 2 different techs that came out to my house and each time I enjoyed our 10 minutes side conversations on sports and life; the representative that I spoke with to reschedule my appointment; she was so caring and extremely supportive; the initial representative who called me to scheduled my appointment was knowledgeable and kind … great team work in getting my BMW windshield fix !!!!

Great intake process. Customer service was superb. The only issue that I had was I had to take my car to the vacuum after I was done because there are a few small pieces of black windshield adhesive that had been cut out that were on my dash and in my console. Probably just a few pieces that were missed from them trying to vacuum it up. After I got that out, things were back to normal. Overall still giving them five stars because they did an excellent job.

One of the best experience, Jennifer was so helpful. She reminded me that there were nice people out there. We went down for my sons basketball tournament, our truck window got smashed. We came from Toronto so driving back 13hrs with a bag would have been very uncomfortable. Jennifer worked her magic during a long weekend and was able to source out a replacement window. Thank you Jennifer from the Rock Hill location! 🥹🙏🏼

The absolute best customer service a customer can hope for. They were courteous and came out for a quick look at a chip to advise me. Wasn't sure if I'd need an appointment, but they were able to fix it right then and had me done in 30 minutes. Really great Safelite team at this location. When I need to eventually replace the windshield, I am 100% taking my work back to this shop.

Made an appointment for a week out. Received daily reminders of the appointment from them making sure I wouldn’t forget the appointment. Day of, get a call from the technician saying he was overbooked and wouldn’t be able to make it. If you require me to set aside a 5 hour window, then send daily text and email appointment reminders, you better uphold your end and actually show up.