Daja H

This 5 star rating is for technician BELKACEM at the Willow Grove location! Belkacem was extremely professional, prompt, courteous, and dedicated to delivering great service. He went above and beyond to ensure that my window was replaced and he communicated each step of the way. I’d also like to add that upon our first interaction, I was reluctant and directed my frustration with another technician to Belkacem, but he remained calm and did not get offended. I can’t thank him enough for changing my perspective on continuing to do business with Safelite after a very distasteful experience 2 days prior. Technician JOSHUA led me to believe Safelite was horrible. Initially, he was scheduled to replace my windshield. He called me on the day of the scheduled service seemingly wanting me to reschedule due to the rain in the morning. My service was scheduled for 1:30-5:30, why would I cancel???? After I declined the offer to cancel, he then said he had so many jobs before me and wouldn’t get to me until 4:00, and told me I should cancel and reschedule if I had plans. I again declined the offer and told him I needed my window replaced ASAP because my car was unsafe to drive with the large crack in the windshield, and I wanted to keep my scheduled service. When we hung up, I didn’t hear from him with any updates nor did he respond to my calls after he failed to show up. I was upset because he didn’t even have the decency to reach out to notify me he was no longer coming. Life happens and things change, but I’ve never dealt with a business that didn’t communicate when they couldn’t deliver! I was extremely disappointed and never planned on booking with Safelite again. When I spoke to the customer service rep, they didn’t even have an answer in regards to why Joshua never showed up. BELKACEM truly saved the day and I can now drive my car safely without worrying if my windshield will cave in on me and my child.