Safelite AutoGlass

I had a great experience with Safelite thanks to my technician, Tyler. From the start, he was excellent with communication—he kept me updated every step of the way and made sure I knew exactly when to expect him. He showed up right on time and got the job done quickly and efficiently. Tyler was professional, friendly, and clearly knew what he was doing. It’s rare to find service that’s this smooth and stress-free. Thanks again, Tyler—you did an awesome job!

So I took my car to Safelite Autoglass out in Washington PA cause I could get a real good price so it was worth it. Me and Kimberly Sue English-Harms got there at 4 o'clock and they said it will be ready at 5. So we came back at 5 and they waived me in. they found one little pinhole of rust in the corner of it and they said sorry, can't install a new one cause of insurance purposes. Thank God my wife was there or I would of been stranded. The big wig managers where there and seen it and shut down the job. They closed up shop and made me leave. I got a text to be there at 8:00 the next morning to try to cut out the spot and weld it with a welding rig, which I didn't really want to bother anyone. They said I couldn't put rust preventive and jb weld it to fill the void cause thier glue wont stick to JB weld (which is a lie cause I checked online) So we drove back up this morning. Only the tech was there and I leveled with him and said look man, we gotta figure out a solution to this problem. I got him to sell me a new windshield so I would already have one to come home and have somone put in.So I had to pull the car out, go get windshield glue, and tack the old windshield back in to get it towed home cause they won't tow your vehicle without a windshield. Made it home, Called a local shop in Wierton called All Glass they said bring it over, we fix what safelite can't fix all the time. As i drove over to there the windshield was creeking and slowly cracking as I drove so I had to go super slow, and passes 2 cops (thank God they where nice enough not to pull me over). All Glass got me in right away and it was done in a hour with no problems. So be warned, never take a older vehicle to a Safelite Center, it may get impounded! lol All for a WV inspection sticker.

This shop has it together. At first I had trouble getting in touch witha human. You call and a recorded message comes on telling you to book or schedule online. We'll I am driving delivering a load to PA. A rock hit my windshield and cracked it really bad. I finally got In touch with frank in Washington,PA. He actually ordered the windshield (they had one in Cleveland) after doing all the research to find the proper one believe it or not there are almost 5 windshields that come for a 2021 ram! I was super nervous because after waiting 3 days in PA what if it didn't fit or it was the wrong One? No worries it was the correct one. They opened right on time and honored my appointment. The put a protector on my seat and returned the truck exactly the way it was. By that I mean they didn't move my seat or mess with my fridge that lives in where the passenger seat was. Very Clean and very proffessional. Couple of days later back In texas I took a closer look at the trim around the windshield and found everything in place and tight as it should be. Amazing. I really don't like anybody working on my truck. But this was a great experience. I recommend this shop. Talk to frank he will take care of you. The same foes for the rest of the staff. I heard them talking to other customers and they were proffesional and respectful. Keep up the good work. Thank you for getting me on the road again!

Highly recommend. Professional, convenient, friendly service. Allen, the Technician on Jefferson Ave has amazing customer service. When I arrived he told me it would take up to 3 hours for it to be done. There was a mistake made when I scheduled the appointment. I shouldn’t have been able to schedule at that time. He told me he would stay and do it if I wanted it done. They close at 5, and there was no way I wanted to make him stay hours after that, and neither did I. He scheduled me back in quickly. I was having issues with my windshield wipers squeaking & making tons of noise when it was raining. My insurance offered new windshield wipers. He replaced those & fixed the issue.

The staff were very nice. My complaint is that they pulled my windshield out only to tell me they could not repair it due to rust on the pinch welds (not even that bad of rust) it could’ve been so bad for me if it wasn’t for my family to come get me from there. I just put in about $800 dollars into so I could pass inspection.. It isn’t right they can just take my windshield off and then say “whoops we can’t do anything to fix this have it towed to an auto body” I have a daughter I depend on that car to get to work and take my daughter to daycare. This was so bad for me and my family and I’m still not over it. But again the staff were very nice and polite. I’m just so frustrated.

Had a windshield replaced in my car back in June it started leaking in November. I took it into the Washington office to have them reseal it. They had sealed the windshield just fine but stripped my windshield wipers arm bolt and instead of telling me they tried to rig it back with some washers and a plastic lock bolt. My windshield wipers came undone on the highway in a down pour. I just had to have a mobile mechanic come out and rescue me off the side of the road. Going to cost me $429 plus a week without whispers as the entire assembly now needs replaced as it is all one unit.

This Safelite was absolutely amazing! Great service and wonderful employees. The work they did was quick and perfect! They all were great with my two little boys that my husband and I brought with us.. I think the best part was when they asked me about my Afghanistan sticker on my back windshield. I told them I served in OEF/OIF to which the gentleman they thanked me and gave me a Safelite coin (those of you that don't understand why I was excite about a coin, it's a military thing)!! Thanks Washington PA Safelite! We will be sending service your way!

Our car’s rear windshield shattered which meant we were one car less on the road. Our insurance agency recommended Safelite as one of the companies that repairs car windshields/windows at the residency if needed. This service was needed. Safelite in Washington, PA did provide wonderful service and gave us thorough information on costs and a timetable of when the repair could be completed. The service repairman was very thorough concerning all aspects of the repair. We recommend this establishment if your car windshields/windows need replaced.

Made a claim on the windshield of my ‘16 Fusion due to a chip that turned into a pretty bad crack, and these guys got the job done in less than 24 hours. I was able to schedule an appointment easily, they got me in the next day, and had my car done in just over an hour. Their staff is highly experienced and polite, and it shows in the efficiency of their work. If I could give them 10 stars, I would. Great place to take your car to if you ever need any window repair/replacement! Thanks guys!PositiveResponsiveness, Quality, Professionalism

I have so many wonderful things to say about my experience with Safelite. The customer service rep on the phone was amazing and so helpful! The technician at the location in Washington, PA was so nice. They had my car in and out of there way before I expected. When picking up my car, the person at the desk was so nice as well! All around a great experience and I cannot recommend them enough! This is a company that has trained their people or have selected excellent staff. Thank you so much for a great experience in a bad situation.