Safelite AutoGlass

On October 3, 2023, the company "Safelite AutoGlass" came to replace a windshield for a red Mustang at the territory of Edmund Optics company. While your worker (name Kalil he was wearing a red company's uniform shirt) was fixing it, he damaged my back car door on the driver's side (White Tucson, Hyundai) leaving a long red scratch mark with peeling paint and dent. The owner of the red Mustang called the company, but "Safelite AutoGlass" company refused to accept responsibility for it. We have video evidence of this if needed along with photo of the damage to my car. For installation and safety of other's property there should be enough space between cars and property in order to do your repair properly, however this was not followed. I want to let others know that this is not a trustworthy company due to the dismissiveness of the property damage they caused to my car. If there is ever a need for my windshield to be replaced, I will surely be trying any other company available. This goes for many of my coworkers as well. They appreciate honesty when doing business. **UPDATE** 1 year has passed since this accident and every week I receive offers and advertisements instead of any type of apology or reimbursement for the damages. I will be adding a photo and video of the damages to this post now. **UPDATE** I added a photo from the video caught when the damage was caused to my white SUV. As you can obviously see from the pictures, the damage was caused by the company replacing the red car's windshield.NegativeResponsiveness, Professionalism

Wrong address, they played a dancing game to get me in the location that had my window. Told me to continue to location after I notified them of traffic situation knowing It be late and I drove and hour plus 30 mins to get there, they cancelled once I arrived told me can't get done until Monday. Lied said I did a no show Saturday, when they closed Saturday, I'm 3 states away from home with my family n animals why would I continue sitting along side the road for 3 extra days due to window not being safe. Changed appt time for Monday w/o notification. The worst experience EVER, very unprofessional, We were not safe sitting for the weekend, they laughed as if It was a joke as I cried & begged to do my window. I used them plenty in the past but never again. Wanted me to drive with my kids with this window, then say it wasn't for passengers but was for driver, wow.. DISAPPOINTED

This place is a complete waste of money $315 for they guy they sent out to me named Brandon to do the sloppiest and laziest job i have ever seen I can pay a crack head to do a way better job than what Brandon did so since i have warranty i called and tell them where they messed up including misplacing a bolt for the window and their reply was i don't have any openings until two weeks we have to reorder the window....sir your guy Brandon misplaced the bolt it's the only issue at the moment. Fast forward to the appointment day the person they sent out called and had the audacity to say he doesn't have the bolts required with him thats the last straw never again will i give my money to this company! If you decide to spend money here make sure you have someone who knows about cars watch them doing their job !

Ask for Jaquan!! Jaquan was an amazing repairman and even better customer service person! He was very accommodating to my schedule and location when coming to me. Was also very flexible when we were trying to find a sufficient spot in the city for him to be able to the work, following me Through center city on a busy Tuesday morning around 8am. He stayed out in the freezing cold for 3 hours with no breaks because my glass ended up being frozen to the car and apologized for the inconvenience that it took an hour longer than it was supposed too! I was not upset in the slightest considering I was inside, anyway great Philly service in Philly which is hard to come by nowadays!

We scheduled an appointment for window repair and gave all the information. They showed up with the wrong glass they then doubled the price and rescheduled for another day without asking us. We tried to call and got directed online. I tried 3 times and couldn't get a human. Something that should have been easily resolved was an annoying disaster. Wasted time and no accountability. Things go wrong sometimes but if you hide behind a phone system that doesn't help customers you have a terrible business model. Edit: Merely replying with no action is also useless. Why bother replying at all.

Pretty disappointed. I needed a repair and only had two weeks from my failed inspection date to get it fixed. I made an appointment. Sent in multiple pictures. They came out only to tell me that they couldn’t repair it. I wasted a weeks time for this. What is the point of sending in pictures if they aren’t going to assess them ahead of time. Definitely do not recommend Safelite for ”repair”. I’m glad I didn’t actually have to use them because they are too expensive anyway. Stay local.

Great experience getting a new windshield installed on my GTI. I got the cheapest available option and they didn't try and upsell me anything which is a first. The staff were very friendly and professional. They told me it would take two hours, but they had me out of there in less than that. The installation looks great and they moved my stickers, dash cam and rear view mirror. One of my wipers was put back incorrectly on the wiper motor, but that shouldn't be hard to fix myself.

I woke up to a broken rear window. I went on line and was able to schedule my repair for the next day. The technician contacted me several times prior to his arrival. The replacement window and clean up was completed in a very reasonable amount of time. The technician was professional, explaining the process about glass coming out of the bottom panel. His clean up of the glass was very good. Totally satisfied.ServicesAuto windshield repairPrice assessmentReasonable price

The work was done quick and so far it seems like the new windshield will be good. However, after driving home and getting in my car the next day I realized that there were tiny shards of glass everywhere. All over the dashboard, seat, floor, in some of the vents... I shouldn't have to spend an hour vacuuming my car after it's been serviced. Now I'm worried I missed some and nervous about bringing my dog into the car where she might lick up some glass. Very disappointing.

When my passenger window was smashed in completely to my surprise on a Saturday morning when I was heading out of town, I was able to schedule an appointment for a mobile repair through the Safelite national phone number. Though, it wouldn’t be until a few days later and I needed to drive my car. I was able to get it wrapped at this Safelite location. They did an amazing job, and cleaned out all the glass very thoroughly. Great people here.