A-Okay Auto Glass, LLC

BEWARE!!! TERRIBLE INSTALLATION! NO COMMUNICATION! I recently purchased a car that had a cracked windshield. I hired A Okay to come out to my garage and replace the windshield so that I could get the car inspected and road worthy. When I went to pick up the car to take it for inspection I immediately noticed a HUGE GOUGE in my hood and fender's paint. Dime sized, and it was down to the bare metal! The reason I immediately noticed this was because two days prior I had the car completely compounded and polished. The paint looked MAGNIFICENT for a 15 year old car. I had even taken pictures of everything after the detail was done. After finding the gouges in the paint, I immediately called A okay's office to make a claim with them. I spoke with the woman who I had made the appointment with, her response was "we don't use power tools, and I sent Carlos (the owner) to do the install and I know his work". I feel like I was very calm and patient with her in explaining what had happened, after all, mistakes are made and I work in retail myself so I totally understand this. But the mistake was not mine, and I fully expected for them to either refund my money or pay for the damages to be repaired. I immediately emailed her the pictures of the fender and hood before and after the windshield installation. Two days later, I still had not received any response by phone or email. So I called back in. Spoke with another man in the office this time. He said Carlos hadn't had a warranty claim in 13 years. MAYBE THAT'S BECAUSE WHEN SOMEONE CALLS IN WITH A CLAIM YOU NEVER RESPOND!? So now it's been a full week and a day since the installation, I have a car with gouges in the paint, pictures as evidence that it wasn't that way before his installation and I still haven't heard a response from the owner or anyone else at the company. I'm going to make the suggestion that Carlos change the name of the company from A Okay Auto Glass to "Less than Mediocre Auto Glass". I will be reporting to the better business bureau and will be looking into taking this to a small claims court for the cost of repairs to the hood and fender. I would NEVER use this service again, and I hope the review keeps people from making the same mistake I did in trusting these people with my newly bought vehicle.

This review is coming close to a year after their service... and I'm a little loath to leave it, but, I feel the need to warn others away from A-Okay auto glass, and my wife has finally convinced me to leave a review... with that said: In July of 2017, I accidentally broke the rear window of my neighbor's Limited Edition Subaru Outback, weed-eating out front. His rear window was a heated, tinted version. I contacted A-Okay auto glass, prepaid for their service and requested that they deliver a receipt at the time they serviced my neighbors vehicle. Apparently, they came, did the job, and did not notify either myself or my neighbor. Furthermore, they did not give me a receipt for the work once completed (mind you, the vehicle was parked in front of my property, and this is a claim for damage that I've caused to someone else property, a pretty important reason to have a receipt for my payment). After about 9 calls, never having received a live person or a call back, I did, finally, 5 weeks later, receive a receipt in the mail. It was then discovered that my neighbors vehicle, which originally had a factory tinted, heated rear window, had a replacement that had neither the built in defroster, nor the factory tint. I then began an attempt to contact the company in regards to this situation... over the course of a month and a half, I had left more than a dozen messages with A-Okay auto glass, and did not once, receive a call back. At which point in time, I contacted my bank to file a chargeback for failure to fulfill their contractual obligation. (A battle that nearly a year later, I am still dealing with and have not had a resolution to... mind you, I have not ever received a follow up phone call or correspondence other than the mailed receipt, by A-Okay auto glass... So, my best recommendation is to completely avoid this company. They do not deliver a quality product, fulfill their obligations or care about their customers on any level... frankly, if I could leave 0 stars, I would.

I had an AMAZING experience with A-Okay from the scheduling call through to the completion of my window replacement. I had called around and they were the best price and really worked with me to get me in sooner rather than later. They drove me to and from my apartment after dropping off and to pick up my car. I expressed concern and the velcro stickers for my EZ Pass, and the service manager assured me that she would take care of the...and she did! The guys who drove me were both really friendly and, honestly, it was above and beyond but that extra level of service that made me think this was an excellent business. Everyone...from the service manager on down the line was exceptionally friendly and left me with the sense that they're just good, honest people who do a great job doing what they do. It's not a feeling I'm used to after having my car worked on! While I have my fingers crossed that I don't need to see them any time soon...I just wanted to recommend them to anyone looking for auto glass service. While I know that prices vary from make and model...their quote was $100. less than the famous national autoglass service center...and it was exactly what they quoted. The national brand had a number of contingency fees which they wouldn't outline up front. Definitely worth the drive from Lancaster or York and beyond or they can service you on site. File the name away because they're nothing short of excellent! The windshield looks (as one of the technician's put it) like a new set of glasses. They should change their name to A-Plus!

I got my windshield replaced and in the process the guy who was doing the work scratched up my dashboard and damaged it. My car is brand new and I've never had to have anything replaced until my windshield and now I'm looking at having to have my entire dashboard replaced just to fix the damage they did while installing my new windshield. The windshield looks great but now I've got even more damage to my dash. I've been in contact with the office for 3 weeks now about having their insurance fixing the damages that they have done but I still have yet to hear from them. I've called multiple times a week and get a run around about their insurance company calling me but I haven't received a call yet. It's frustrating and an inconvenience trying to clean up somebody else's mess when they should be the ones doing it and fixing it. The communication has been extremely poor and they even suggested I forget about the damages all together. NOT AN OPTION. They need to take ownership and establish good communication, checking up with the customers and fixing their mistakes. I would not recommend this company to anyone else in the future.

This Auto Glass replacement company is the best I have ever used. They replaced a windshield in my Jeep Wrangler at my location and did a first class job at a very reasonable price. Today they replaced the windshield is my 1966 Mustang Convertible, which is no easy feat. They removed all the hardware and trim, replaced the windshield and reinstalled the trim. All with no damage to any of the trim or moldings. They did all this at an installed price that was much less than what my cost would have been for the Glass and shipping alone. In addition they went above and beyond what was expected by taking pictures of how the job progressed along with pictures of all the metal work when the old windshield was removed, thus giving me historical data for future generations to enjoy. Good job and many thanks to all. Your efforts are greatly appreciated.

I don’t write reviews often, but this company deserves it. Give credit when credit is due. Their customer service is A++. From the receptionist who took my call and quoted me the price to the guy who showed up and did the work. Very Friendly and Kind people. The communication was also above and beyond. I originally had another glass company scheduled, but it was like pulling teeth to get him to show up so I decided to give A-Okay a try. They were able to schedule me for the very next day, and their price was $100 cheaper then the other guy. There’s some really old reviews for A-Okay that are very bad, but it’s clear they made some changes for the better with the company and a lot of the recent reviews reflect on the great experience I had with them. I would definitely use them the next time I need another windshield replaced.

Wonderful service all around. The woman who answered the phone (sorry didn’t catch name) was very pleasant, knowledgeable and effective. My windshield needed to be ordered, I was still able to receive service less than a week after my call. Rob was the tech, he came to me. Also very pleasant, seemed confident in himself and for good reason. Was done within an hour of arriving and took/cleaned up all materials. To top it off, it was an exceptional price compared to any where I called and others I spoke to that needed replacements before. Recommend to any and everyone! :)

I had a young man named Rob come and do a difficult replacement on the back windshield of one of my tree trucks. the space was 3-4" between the rack and the rear of the truck cab. Rob was able to expertly spread the bead on the cab before he set the glass with a little help from me and one of my employees. Very difficult job but Rob expertly and carefully repaired our damage. Thanks Rob he also replaced cracked windshields on two other trucks of mine before I knew he was the one replacing them! Graham Snyder owner of snyder tree service llc

Had my windshield replaced a few months ago by A-Okay Auto Glass. From start to finish the experience was spectacular. The communication was on point, scheduling was flexible (even when I had to reschedule last minute they still made time to come to me), and they had the best price out of the 5 shops I check with. Rob was my installer he was on time, communicated very well, was quick and professional. I would recommend this local business to everybody for any auto glass needs, you won’t be disappointed!ServicesAuto windshield replacement

I am in the insurance industry and have been doing business with A-Okay Auto Glass for over 6 years. They have always been very responsive and willing to work with any of my clients needs. Rene and her group always seems to find a solution to accommodate all the needs and request I ask of her. The level of service throughout the last 6 years has been exceptional and I would strongly recommend them. When we get a call with a windshield question or issue we immediately think of A-Okay auto glass in Mount Joy Pennsylvania.