Robert Houston

Jeff K (of K&D Glass) not only replaced my entire windshield, but he then came to my home to replace it again after the automatic rain sensor stopped working. He said it was the result of a faulty connector not being properly adhered to the windshield causing the sensor to become overly sensitive and it basically kept my wiper blades swinging back and forth as fast as possible even if just a few droplets of rain hit the windshield. Not only did he make two special trips (first to my office to diagnosis the issue and second to my home to replace it) but he wouldn't accept any payment at all for it, not even a cash tip. I felt bad offering a tip, but I would have felt worse not offering anything. I truly believe that a hallmark of a successful business is when the proprietors don't elevate their interests above their clientele's, but rather succinct them so that they're as closely aligned as possible, and that means making people feel like you did something special just for them, because they're a name and not just a number. As an insurance agent of more that 17 years, I wish more consumers knew that just because Safelite administers the claims call centers for a majority of insurance companies' windshield claims, they required to do just that, administer the filing of the claim, period full stop! After the notice of loss is completed, you're Free to choose any shop that you'd like that is accredited repair shop for windshield and glass to do your repairs. Save yourself the headache. I guarantee you Safelite would not have come to my office and then 2-days later to my home (on a Friday afternoon) to change my windshield out for a second time without charging me one red cent... but K&D Glass did!!! Thanks Jeff