Safelite AutoGlass

I originally schedule a service online with Safelite Akron, a couple of hours later, they sent me an email notifying me that I had a new date for the service. They sent me a Voice Mail too justifying why they had to push the date so I called them and asked them if they could provide the service earlier on the new date they gave me, I told them the car was parked on the street on a low traffic residential area however, the person on the phone immediately said he wouldn't be able to do the service because of that, I told him that I was not aware of such restriction and I wouldn't think a low traffic residential street would be an issue. His answer was, I can cancel and refund what you paid, it will take 2 or 3 days to get the money back to you. His tone during the phone conversation was like he hated his job, poor customer service skills. I ended up getting the service from Auto Glass Squad in Akron, this small company was a top notch, very friendly staff, I scheduled the service over the phone, I told them about the car parked on the street, they said because it was low traffic street, they should be able to do it. The technician arrived on time, he did a nice job in replacing the windshield plus the cost was lower than Safelite. No more Safelite, these corporations keep treating people like it they are making you a favor, time to stop consuming from them as much as possible.

I had a disappointing experience at this facility. Prior to my windshield replacement, my interior trim was in perfect condition. However, upon picking up my car, I noticed significant damage to the trim. When I returned to address the issue, the technician, Chris, came out, pulled and tugged at the trim, and simply stated, “That’s just how it is, nothing I can do about it.” This response was surprising, as the trim was in excellent condition when I arrived for the appointment. I then requested to speak with a manager, but the front desk associate informed me that no managers were available that day. When I asked if she could contact one, she remained silent and eventually walked away without any explanation. A few moments later, another staff member came to inspect my vehicle and took it back into the shop. Thankfully, this individual was more understanding and did his best to repair the trim. This situation has been both frustrating and costly, as it will likely require me to replace the trim, which could have been avoided had proper care been taken during the windshield replacement. Based on this experience, I cannot recommend this company for windshield repairs.

The technician was polite. He performed the service while I was working. After work I checked on the repair and was dissatisfied with the amount of my car's interior that was exposed to direct sunlight due to the difference in the width of the tint strip on the replacement window. I contacted the technician, he was responsive. He knew what I was referring to right away. He advised he would send the photos and advise his management team of my concerns and they would contact me. That was 5/20, it's 5/22 and I haven't heard anything more from anyone. It looks out of place, like a pair of high water pants. I am concerned about UV damage to my interior over time. I am really just not happy with it. My preference would have been a heads up about the difference and an opportunity to possibly pay more for another option for replacement.

The vehicle scheduled for service is 25 years old. Very impressive that they were able to have a windshield available considering the age. Safelite was on time, polite, knowledgeable technician who immediately got to the task without much delay. He provided a service overview and a couple of updates during the replacement process. Extremely impressed with the quality of work and length of time involved to complete the project. Great service from scheduling and throughout the entire process. I was offered a $50 coupon about two weeks after my initial estimate enquiry. Couldn't refuse that. Very pleased! I have no issues recommending Safelite to family and friends.

What an amazing staff I encountered this day! An older woman was late to her appointment and I offered mine to her which just set off chain reaction of kindness with the staff! Literally everyone was trying to get us both taken care of even if it meant staying late. Everyone went over and above the call of duty and my windshield is perfectly “see thoughable” again! What a great experience and super helpful, knowledgeable and friendly staff! That makes ALL the difference. I highly recommend! I do wish there was number to call in where I could have spoken with a person. I needed to cancel a previous appointment due to an emergency and I couldn’t reach anyone.

The wonderful, helpful staff at Safelite took great care of my Bronco after salt being thrown from the road left a bullseye crack in the windshield. This makes the second bullseye crack that they have repaired for me with excellent results. I was able to schedule and pay online. They had a quick and convenient appointment, so there was very little time to stress over the crack spreading before I could get it repaired. I do have plans to get the windshield replaced and this Safelite office will be the one that I utilize to complete the job. The photo is before the repair.

Repairman was nice but I went to use my wipers the next day and they were all messed up, with the blades going past the windshield and scraping the metal part on the side of the windshield. They have to remove the wipers to install new windshield. Obviously they were reinstalled incorrectly. I am not able to use them, and of course it’s supposed to rain the next 4 days! The representative at Safelite acted as if I were crazy that this could have been caused by the technician, but obviously they were working perfectly before he replaced the windshield.

I somehow managed to completely shatter my rear window trying to defrost it. Scheduled an appointment with Safelite online and had an appointment the next day. Left my car in the driveway and came home from work the next day. Good as new! My technician Dan was prompt and great at keeping in touch. Even tidied up the glass with a little vacuuming. The whole ordeal from shatter to fix took less than 24 hours, and they even got in touch with my insurance for me. Easy process and fantastic service!

Thank you Safelite for the great service and the unbeatable price on my new windshield. To Jason the Technician that did the remove and install, I could not be more grateful. Thank you for your knowledge and experience. He went above and beyond in getting the service complete in a timely manner. I appreciate everything done in order to get my pick up truck back on the road. Thank you! Highly recommend to anyone that needs their windshield replace. Safelite repair… safelite replace.

We needed a passenger window replaced and schedule satellite through our insurance company. The time frame for the appointment was from 12-5, which I was dreading. Steven, the technician called right after noon, arrived around 12:30 and the job was completed by 1:00. We couldn’t have asked for a smoother transaction. Upon arrival Steven mentioned he wasn’t the original tech assigned to our job, but it worked in our favor. He was the BEST!!ServicesAuto side window replacement