Safelite

I had a windshield replacement done at Safelite in Pineville on November 20, 2024, and my experience has been frustrating from start to finish. Issue #1: Poor Reassembly of Rearview Mirror Cover Immediately after installation, the plastic cover around my rearview mirror kept falling off. I attempted to fix it myself, assuming it was a minor issue, but it continued to come loose. After several days of this, I took my vehicle back to Safelite. A representative confirmed that the technician had not reassembled it properly and fixed the issue. While I appreciated them addressing the mistake, I should not have had to return for something that should have been done correctly the first time. Issue #2: Windshield Washer Fluid Line Pinched Under Cowl Fast forward to January 14, 2025, when I was preparing for a trip out of town. Knowing I’d be driving in snowy conditions, I checked my washer fluid—and nothing came out. I could hear the pump running, so I took my car in for service, thinking it might be clogged. The diagnostic revealed that the washer fluid line was pinched under the windshield cowl—an issue caused by improper reassembly after my windshield replacement. This repair cost me $151.26 out of pocket. Given that this was clearly a workmanship issue caused by Safelite, I reached out to request reimbursement. Instead of taking accountability, the manager denied my request, claiming that I should have returned the car to them first—despite the fact that I discovered the issue the night before leaving for a trip and had no time to schedule another visit. Safelite had already made one mistake requiring me to return, so I had no confidence that I would be prioritized or that they would resolve the issue in a timely manner. Instead, I had to pay out of pocket for their mistake just to ensure my car was safe to drive in winter conditions. Their “resolution” was to offer free windshield wipers instead of taking responsibility for their error. Bottom line: If you use Safelite, double-check their work, because if they make a mistake, you’ll be the one paying for it. Their lack of accountability and refusal to reimburse for a clear workmanship issue is disappointing and unprofessional. I will not be using this Safelite again and would not recommend them to anyone who values their time, money, or vehicle’s integrity.

Would not recommend!! This location in particular uses extremely deceptive business practices. While I have utilized Safelite’s business previously, my experience today left MUCH to be desired and I most certainly will not be using them again. They falsely advertised to work with my insurance company, and then deceptively charged my card much more than the scheduling agent confirmed I would need to pay due to me providing my insurance claim and claim number. I specifically booked with Safelite due to the website marketing their willingness to “work with/contact your auto insurance so customers can stress less”. Upon calling in to schedule my appointment I had already filed the insurance claim myself and gave my claim number, doing most of the initial work for them. Safelite failed to verify my insurance resulting in a very costly charge to my card on file, almost double the cost of my deductible. While I received several messages throughout my service stating the technician would walk me through payment, I instead got to watch the technician charge my card while simultaneously handing me my car keys immediately upon me answering the door- without verifying or mentioning my cost/deductible. When I called in to clarify why I was charged such an exuberant amount the assistant manager Nicole, who I spoke to for a total of 52 seconds, sounded extremely disinterested, confirmed they did not go thru my insurance and then directed me to my insurance company to issue a refund. The same insurance company that Safelite markets themselves as willing to speak to on my behalf so that I’m able to receive my windshield repair stress free. When I attempted to call back I was informed by other agents that Nicole refused any further calls from me because we had already spoken, which I assume was her referring to the initial phone call that lasted less than a minute in which she directed me to do her job. Please, for the sake of your wallet, time, and peace of mind, take a little time out of your schedule and take your car elsewhere to be serviced. I’d give zero stars if possible.

I went to this location after my insurance sent me here. The front desk lady was exceptionally rude at check in. Since it was a drop off I left with my alternate ride. I get a call to hours later that my windshield that came in however it had a scratch on it, so it needed to be rescheduled for another day, so they can get the part ordered. That service technician told me that someone would call me to schedule an appointment. I did not receive a call. I was only given the option via text that a drop off was scheduled for the following saturday. Here I am; a week later, 2 weeks total of waiting for a new windshield and I arrive to my appointment (that someone called yesterday and confirmed) only to find out that I was to be expected to wait there all day. That same rude receptionist asked If I had an appointment and I told her yes it said to drop off my car before 9:30 and she said,Well that's an all day appointment. I told her I would wait because I have no other choice and she made a smirky face you're gonna be here all day. The woman that came in after me was treated completely different i can only imagine that is because she was also a woman of color. He car was taken back moments later. I then paid attention to her interactions with every single customer after and I noticed that she was monitone and void of personality/warmth/kindness which is a necessity for someone in customer service. She walks over and tells me that she spoke to her manager (which is untrue because there was no manager in sight) and said they would not be able to touch my car until 10:30 and thats if the 9am appointment did not show up. Growing increasingly frustrated. I requested that my parts be sent to another location and to schedule further out So I can communicate with my insurance about the situation. I have used safe light in the past and it has been great but not this location will never go back. I suppose it's my fault I should have read the reviews before allowing My insurance to schedule. This place is a hot dumpster fire.

I had a truck break my windshield in my new car and the trucking company didn't want to fix so I tried to use my insurance my insurance and they made me an appointment at Safelite my insurance didn't cover and then Safelite decided to raise the price of my windshield from $347 the quoted my insurance company to $550 and I asked why they said because I didn't have insurance and that's wrong I do I have two insurance policies one for my job and one in my private capacity they did honor that quote in the end but the reputation is done if you are a person that wants to pay out of pocket Safelite acts like law enforcement and wants your insurance to pay for it they don't want to do business with the general public. Today they called to reschedule my appointment for rain and I live less than 1 mile from this shop and they want to make me wait till Friday before I can use my car again for work after months of dealing with this company and it's now painfuly obvious that without a price list posted in store if this was your mother or wife or daughter they will be taken advantage of by this company

I am very disappointed in Safelite auto this time around. During my quote process, I gave the company my vin number to match with my original windshield. The last windshield replaced by safelite auto was great but it was completed at another location. This location, in Pineville, NC declined to replace my windshield with the original glass but chose a clear glass without any tint which does not match the other windows in my truck. All my windows have a tint besides my windshield. This location replace my windshield with what they had in stock which went against my request. I will never return to this location! I want to be contacted by the corporate office and I will file a compliant with my insurance company because my order was not fulfilled. Now, my truck is extremely hot and this clear glass allows quicker aging to my dashboard due to the sun beaming directly into my truck. I wish I would have never came to this store. The manager did not help the situation.

RUN….do not walk!!! I would prefer to speak with management about my feedback, but both store manager and district manager never returned my calls. So….i would highly recommend you seek out another glass company as Safelite lacks customer service. In fact, there is NO customer service. From the receptionist (who was so rude and seemed annoyed that I was even standing before her!!! She never made eye contact). After it was decided that the shop could not guarantee their work on repairing a small crack, I decided to have the entire windshield replaced. A home appointment was made, time being 8-12, by 11:45, I called and he was not even coming because apparently it was decided that the type of windshield could only be installed in the shop! BUT ABSOLUTELY NO COMMUNICATION FROM SAFELITE. So, unless I called, I wouldn’t have known!!!! Do yourself a favor find another company!!!

the front desk concierge did not appear she wanted to be at work. i understand, i have those days too. however, it can be rather off putting. the communication was not great. i was hoping or expecting to talk to the person actually repairing my windshield. i was told that someone would talk to me. no one ever did talk to me. all of that being said, they did seemingly repair my windshield. so end result was fine, process was less than ideal. update: the repair did no go well. the cracks do not seem to be properly filled and are getting worse. it was mentioned that this was a potential outcome but i felt a lack of care and consideration. i had someone from safelite come to my house to re-inspect my windshield. he said he couldn’t fix it. he was way more attentive and kind so i would suggest getting on the schedule for someone to come to you if possible.

This location is straight trash. I was called the night before my appointment and told it might not be possible to do my installation due to the weather. I told the the agent on my phone to keep my appointment. I get a text and email the next day saying my appointment is scheduled. I arrive at the location only to be told "we told you it was cancelled". Thanks for letting me drive and take off work so you could cancel a reservation that wasn't cancelled per your system. I got to deal with the lovely manager (I'm assuming) who stated that the rep I talked to yesterday said it was cancelled and told me he believes his agent over me. When I asked if your calling me a liar he said he wasn't taking sides. I glad I found another glass company that will do the replacement on site and who won't treat me like a hassle and call me a liar.

Customer service here sucks. I've been here twice and they still haven't fixed my windshield after two appointments. This time they said that my Tesla had to be charged to 60% in order to fix the windshield. That could've been told to me the last time I came in and this appointment was made or when I got here 20 minutes early knowing that I have a tesla the guy that checked me in could've asked what my battery was on since it was a requirement. He didn't say anything and didn't even apologize or anything. I guess that is why this place is rated so low. Now I have to come back for a third time.

the worst service of my life how is it possible that I leave my car at 9:am and they are so irresponsible that they saw the shop and they don't call me to tell me what happened to my car if they fixed it oh no how is it possible I miss work and the next day I can't go because they don't deliver my car and they tell me in the morning when I leave the car that at 4pm it will be ready they are thoughtless of me I do not recommend them I did not notice the bad reviews they have and if people do not make a mistake in putting them they have to be more attentive they are wrong 😡🫵🏽👎🏾👎🏾