Safelite AutoGlass

I made my appointment online, no problem. I had to choose a location that was not the closest (or even the next closest or the 3rd closest) due to a lack of available appointments! After a 45 mile drive, I arrived (before the scheduled time) to find the shop open but unoccupied. I rang the bell, checked the bathroom and kept yelling "hello, hello" but no one answered. I called the help line listed on your website and they said they tried to call manager and assistant but they were not answering. I asked what I should do, and was told a "manager" would call me. NO ONE CALLED! Finally, a nice young man appeared and said he was working in a different building out back and was the only one here! IS THIS YOUR IDEA OF CUSTOMER SERVICE?? ONE WORKER TO COVER 2 BUILDINGS AND GREET CUSTOMERS???? AND, by the way, the "help" line never got back to me. The Young Man who ultimately fixed my windshield, was working as hard as 1 person can. He should be rewarded. . . I purchased new wipers (front and back) and he should get credit for saving the day.

The team at the Oneonta Safelite shop was great—professional, helpful, and efficient. However, the overall scheduling process with Safelite was extremely frustrating. I selected a specific timeslot for mobile service and rearranged my schedule to ensure I was available to communicate with the technician. Unfortunately, the technician arrived well before my scheduled window, at a time when I was unavailable, and left before I could even respond to his messages. Because of this, I had to drive an hour to the shop on a Saturday morning just to get the service completed in the timeframe I needed. This completely defeated the purpose of the mobile service, which was supposed to be a convenient option while I was at work. Instead, it ended up costing me extra time and money. Again, the staff at the shop was great, but Safelite really needs to improve its scheduling process to ensure technicians arrive within the selected timeframe. I would be hesitant to use their mobile service again based on this experience.

The service was great 👍. They communicated with me very well. Even ended up coming to my house free of the trip charge, because they happen to be in my area!👏👏. But... later that day I happened to be driving by their Oneida Street Oneonta location that I had just dealt with and WOW 😳 - that place is a total dump! it looks like it an abandoned building that you might hear about someone getting stabbed in front of. The building is totally dilapidated!! I suspect this is why they didn’t want me to come down to their shop. You would think charging people 150$ for a 20 minute windshield repair of a single 1/4” rock chip, they might have a little extra money to maybe throw a new coat of paint on the place... Maybe run a push broom out front real quick. It would give it a much less “Stabby” look. I would recommend the at home service till they get the place spruced up!!!PositivePunctualityServicesAuto windshield repair

While the final result was excellent, it took three appointments to complete the job. The first appointment had to be rescheduled because the technician became unavailable. The second appointment had a technician who could not recognize that a faulty diagnostic reading was due to the windshield crack going through the camera. This caused me to go to the Dealer, the Dealer checked and verified that the issue could only be resolved by the windshield replacement. The third appointment had an experienced technician who expertly replaced the windshield and successfully recalibrated the camera. He opined that the first technician who failed to replace the windshield was a slacker who would likely be terminated. While the last technician deserves five stars, the failure of Safelite to have all thoroughly trained and dedicated technicians causes me to give only three stars

Ordered a new windshield they arrived with a cracked windshield told me that was my only option. They incorrectly put the windshield in by not sealing it and allowing moisture in the vehicle. Sold me wipers with a lifetime warranty then documented that i never paid for the wipers and guess what the "lifetime warranty" doesn't exist either. Called corporate and was advised that it is up to the shop manager to fix it if he chooses to. The shop manager obviously refused to fix the issue. I paid hundreds of dollars to be put in a worse situation than i even started in. Its sales they sell you nothing for a lot and false advertise the product to gain financial benefit to safelite. The consumer does not matter they want your money. SHADY BUSINESS and SHADY SERVICE!!ServicesAuto windshield replacementPrice assessmentOverpriced

Originally we had someone come out and replace the windshield in my parents car in our own driveway. Waited two+ hours to drive after the windshield was in, noticed there was air coming in. Called here, told to bring in and their tech would look at it. Get there and wait 10-15 minutes just waiting for the woman to get off the phone. At first it was understandable but then she just started a conversation about other things and kept rambling on. After she finally finished her call, we were told to bring the car around. Went into garage and the tech looked at it, said there was leaks he saw. Glued them up and said we should be good. So we went on our way, just for us to continue to have issues. They have replaced numerous windshields for us, sadly each time we have had an issue with the work done. Disappointed.

I had an appointment for Monday, never called, I had to call them. Some kind of part was not going to work they thought. Appoint two days later, still no part, two days later to much rain, next day I drive to them in the shop, ok. I waited and got into the car and my cross that was on mirror is broke in half. And was a gift from someone no longer here. Ok stuff happens. Now two miles down road and parts from the mirror are falling down. Go to shop today and explain this and and Wendy I believe her name is. She says oh I have pics it was hanging before. Hmmm that’s not even the part of the picture that I have that fell. She still had no words and I left. No one tried to fix it. I walked out and will never go to this location again.

During a home appointment for my windshield. It started to rain and soon was rerouted to the office setting to address it easily and out of the elements. While in the waiting room… I was questioned about a “calibration “ for lane departure warning etc. it would of cost $3-400 to do this “reprogramming “ B/S : my car recalibrated itself and they are currently scarring customers into a “unnecessary recalibration fee.” My vehicles’ safety features work fine & don’t let them tell you otherwise. Drive the car after the replace and see if your particular vehicle needs a recalibration. I’ve yet to contact an honest trustworthy garage/service center that doesn’t try to take advantage of the everyday customerNegativeProfessionalism

My experience with Safelite as a company was terrible. I was at the point of just going to my dealership. It was Impossible to contact the location which my vehicle was being worked on. It wasn’t until Wendy from the Oneonta location called me. She was able to go through my account, delete a bunch of nonsense that didn’t need to be there, and set me up with the right location, at the right time, with my windshield in stock. She was literally a life safer and took so much stress off my shoulders. The service industry needs more Wendy’s, she deserves 10 raises.

I was more more than impressed with the entire process! Speed with which my initial encounter to having the windshield completed was less than 24 hours. ( and I had a camera and wires they had to rewire besides) It looks awesome and both the receptionist Wendy and the technician Jason were professional and unbelievably kind. Plus the place was immaculate! In this day and age of settling for mediocrity this place was a diamond in the ruff. Highly recommend it!PositivePunctuality, Quality, Professionalism, Value