Safelite AutoGlass

STAY AWAY, QUANTITY OVER QUALITY! Originally hesitantly made an appointment here because my insurance suggested it. I checked in, left the car and they said they would call me when it’s done. An hour later they call and say they cant change it because they don't have the seal for it. I go back to pick up the car now and they tell me we will reach out when the part is in. I ask, was it already ordered or are you just ordering it now (as in you weren't ready for this appointment beforehand). They respond no its been ordered but there is a delay. So why didn't you tell me this when I checked in or before I took off work and made arrangements to be here. I take my car and I guess a worker had black Urethane sealant on their hand or body and its on my inner driver window with finger marks. This stuff is very difficult to take off especially on a tint film. Next, I get a message saying my part arrived and scheduled another appointment. Planned out the day to do this on another work day. Surprise surprise, they call me again and say they cant do it, they didn't get the part the same day (a few hours before my appointment). Who is running this place? Safelite really needs to train their staff as they have a monopoly with insurance companies so they do QUANTITY over QUALITY. Now they say wait until we reach out that we have the seal, we don't know when we will get it. Its been a few days now, they can keep the seal for a future victim that uses them. Happy this all happened because they probably would have butchered the car anyway from the operation i saw. Do yourself a favor and find a good independent shop that knows what they are doing and aren't an assembly line with incompetent staff. Update: A little after this review I get a call say we have been reaching out to you since Tuesday that your part was in. I laughed because I have voicemails from that Tuesday (they cancelled the appointment) saying they don’t have the part yet and I shouldn’t bring my car. Mind Boggling. I’m editing this now because somehow my review doesn’t show up in their business profile.NegativeProfessionalism

I would give my overall experience with Safelite the Company and its lifetime warranty promise a 3/5, but I will not hesitate to give the Glendale shop and its technicians 5/5. I had a windshield replacement done on my Mercedes at a different Safelite location and they botched the job leaving me with a leaking windshield. Adding insult to injury, the other shop refused to do a warranty repair unless I got an unrelated issue fixed. I had to keep the car under a cover for over a month until the unrelated issue was repaired by a Mercedes dealership. It's also a pain in the butt trying to talk to a specific shop directly- every time I called, I got routed to the customer service team at Safelite corporate who knew nothing about what my problem was. It's frustrating having to tell the whole story over and over again when I call. Enough about the bad stuff, the employees at Glendale made me feel welcomed and acted professionally. They listened to the leaking issue the car was having and run the water leak test and determined there was indeed a leak, they removed the windshield and found the leak was result of improper adhesive application done by the Safelite shop did the replacement job initially. The technician Keven fixed the seal and reinstalled the windshield and it has not been any leaks since. Though there was a little problem with the camera calibration, and I brought the car back to the Glendale shop the next day, and they redid the calibration the next day with no question asked, but it turned out the problem can just be fixed by turning the windshield camera on and off from the car's infotainment system. I am very satisfied with the service and the experience I had at this Safelite location and I will recommend anybody to come here to get their glass problem fixed.

Went to the Cypress Hills location and checked in, someone drove their car in front of me I alerted the woman in charge and she said she would make sure that I got attended to in the order I arrived. I also spoke to one of the repairman and he said that the managers are aware of the order in which customers arrived so not to worry about losing my spot in line. He was polite enough to let the woman in charge know that I told him that I was ahead of the customer who cut in front of me. She started yelling that she told me that she was aware and I wouldn't be skipped. However they still attended to the person who cut in front of me and my vehicle was repaired afterwards. Which took almost 2 hours to complete. I had 2 appointments for my oncologist for chemo both my mother and myself have cancer, this is the reason I was very clear that I was ahead of the person that cut in front of me and needed to have my vehicle repaired on time. To make matters worse when I received my vehicle back the person who cut in front of me still didn't come to pick his up. The technician did a decent job and the technician that repaired the other person's car apologized to me for not knowing what happened. He told me the manager never told him that I was ahead of the car that cut in front of me. I've been to Safelite many times before at various locations and my experience at this location was tolerable before. I'm familiar with that particular employee's poor attitude towards customers because I've observed her on the two occasions I visited that location but because of this experience I will never return to any Safelite location or use their services again because of her unprofessional attitude. I'll find a new company to do business with going forward.NegativeProfessionalism

Appointment was rescheduled 2 times because the OEM glass was not available. My OEM glass was installed but I had to comeback for a 2nd appoint so the safety features could be recalibrated. The reason I needed to return is because the equipment used to recalibrate the car was in use on another vehicle. By the time the equipment was available my car could not be serviced because there was too much traffic to drive the car at the speed needed to recalibrate the safety features. The traffic was partly due to it being a rainy day. I was told to come back 3 days later. Mind you I now had to drive home in the rain without safety features. On the morning of the next appointment I received a phone call from the repair shop saying they need to reschedule me again . When I questioned why the person did not know I was only returning for a recalibration that would be 30 minutes tops. After the service was completed on the second appointment the person at the service desk told me to not get the car washed or have the car serviced for 3 days. Mind you the original appointment was on Monday and the second appointment was on Thursday. I was annoyed because I was never told on the first appointment not to get a car wash. Luckily the weather in the area was bad or I would have gotten a car wash for sure. Other than the service issues, to this point I have no problems with the installation, fingers crossed!

I am not someone who writes reviews. But I felt this one was necessary. My Jeep was broken into in February. I scheduled an appt for safelite to do a mobile installation of the new glass. They never showed up and changed the appt through an email that I needed to show up to the shop. I drop the jeep off and the first glass they installed broke so I had to keep the car there for almost a week to the glass replaced. When I get it back there was SIGNIFICANT damage done to the interior of the Jeep. It rained that night and when I got to my car the next day there was water in the trunk. After almost 2 weeks of emails and phone calls I got ZERO responses and finally had to go elsewhere to get the damage fixed. The body shop reached out to me with the full list of damage…..this is what they said. “4 interior trim pieces broken, missing screws, double sided tape to hold some pieces on. 2 Exterior trim pieces held on by double sided tape, clips were broken during glass replacement. A total of four leaks, where they didn’t use sealant” I was completely shocked. Safelite is a scam and this location did a terrible job replacing this glass and took zero responsibility when contacted about further repairs. I suggest going to your dealership or a reputable autobody shop if something happens to your windshield. DO NOT GO HERE.

Overall: Was able to get booked within 2 hours of receiving an automated quote online 👍🏾. I'd gotten a small chip smack dab in the center of my new car windshield and didn't want it to spread. This is a bit of a mixed review, but I decided on 4 stars... Pros: booked fast, which was great. Quoted price 161, I knew right away. Staff was friendly Clean, tidy waiting room with restroom Cons: AC in the building had stopped working, so it was a hot waiting area. (obviously this was something staff couldn't fix themselves, so understandable) Somehow the tech I spoke to upon arriving, and the tech who worked on my car miscommunicated treated the wrong chip. (extra 40mins waiting in the hot room) The tech was clearly a hard worker and cared about his job. He did a great job with the chip, so far so good. This is why I still have the 4 stars. Also, just a note about location: when I had reached the destination, the road was blocked by deliveries. Fully blocked. I had to go around the block and turn the wrong way down the one-way street to reach the garage. (again no fault of theirs, just keep it in mind if the street happens to be blocked) I'd be ok going back to eventually get the windshield replaced if needed. 👍🏾

I will likely find another location next time I need a window replaced. My appointment was for 2pm, I arrived 30 minutes early. My windshield was not complete until after 5pm. There was dirt from the replacement job on the drivers and passengers seats that was not cleaned up. My drivers door handle was broken, It was already on its way out, I already have a replacement (luckily). But I wish they would have told me they broke it. It feels dishonest. This is a disappointment as the location is convenient for me and I'd had a good experience with a side window about 4/5 years ago. Other than those things, the service was fine. As a side note, I previously scheduled a home replacement in sullivan county (this is about safelite, not this location) and the tech came out and refused the work, claiming there was too much rust on my vehicle to do the job. I inspected and there is a nickel sized spot of rust 2 inches from the windshield. It seemed that the tech just did not want to do the work that day. I'll probably find smaller, local shop next time, or do the work myself. These replacements are trivial on older pickups.

Wish I could give zero stars. My first appointment was setup as a mobile visit. “Your technician will arrive between 830am to 1:30pm”. I put all my work on hold and of course he arrived at 1:15pm “I was given the wrong glass for your repair. You will have to visit our Cypress Hills location instead. They have the glass in the shop.” Three days later, I drove an hour to drop off the car at 10am. “We will call you when it’s done, most likely in 2-3 hours.” Of course nobody called, so I returned at 2pm and nothing was done. “Oh didn’t anyone call you? We don’t have the glass. We will order it and call you back.” I was the only customer in the shop at 10am. They could have told me on the spot the glass wasn’t available. Nobody there even cared they made a mistake - TWICE. So now I’ve wasted two days and spent money on two hours of Uber rides. I’ve now waited another three days and still no phone call about the glass. Zero professionalism at this location. Take your car elsewhere or back to the dealer.

Please everyone respect the reality of customers who have been dissatisfied. We paid for service on a small crack of the windshield. After being serviced by Safelite, the crack still exists. Ironically, the technician managed to discover a small “nick” in another location and claimed he could also repair this as well. Guess what? After “repairing” this scratch, it still blatantly exists as well. Of course, they still charged our card. Reached out to family and friends… they too have been bamboozled by Safelite and have ended up going to their auto dealers to clean up Safelite’s mess. One even had to return their car twice, yet Safelite could not get it right. Save your money and headache. Find a reputable body shop to care for your repairs. Lesson learned. Fooled us once. Never twice.

Not cool. I scheduled an appointment for 12/21/24. Got an email that Kevin would be here 12-5pm. 1pm I called. They said it’s not happening. Reschedule for the 24th. I said you sure. Thats Christmas Eve. They said yes. 12/24/24 I called to ensure we’re all clear. Not coming again. They tell me they want to reschedule for next week. I ask why so late. They say they don’t have the glass for my car. If they would have said that from the beginning on 12/20/24 when I first called they would have lost a customer but they wouldn’t have gotten this public negative review. Shame on me for not reading ALL the negative reviews on this page first.