Master Auto Glass LLC

I've had the pleasure of using Master Auto Glass two times now. Both times they were super easy to work with and were able to work around my schedule to get the job done with little to no stress on my part. When I called, I was able to speak with an actual human (unlike other similar companies) who was able to answer my questions, and more importantly calm me down when I was in an absolute panic about a rock, or something, shattering my windshield while I was driving. Very good service all around - I would recommend to anyone who needs to replace a windshield.PositiveQuality, Professionalism, ValueServicesAuto windshield replacement

I had a great experience with Mirror Glass Company! Amury, the secretary, was incredibly sweet and made the whole claim process a breeze. I was a bit nervous about how it would go, but she made everything smooth, quick, and stress-free—from handling the paperwork to scheduling my appointment. Rodrigo was also amazing. He explained everything clearly and helped me understand what it would take to install the windshield. He was professional, friendly, and made sure I felt comfortable the whole time. I’m really happy with the outcome and would definitely recommend Mirror Glass Company to my friends and family.

I selected this shop and dealt with Fabian who handled the windshield install. Only reason I went here was based solely on the reviews of this shop. My experience with the workmanship and quality of the windshield install does not reflect the reviews posted here. I went through my insurance and requested an OEM windshield, so there would be no fitment issues. Now the install that Fabian handled, is substandard at best. First off later the same day after getting my truck home, I noticed a bunch of issues. The windshield trim is noticeable unaligned on the driver and passenger sides. There is windshield glue squeezing out on the inside of the driver side plastic A pillar trim. The trim that covers the mirror mount was not installed properly. The wires for my dash cam were pinched under my TSS cover, again I removed the cover and rerouted the wiring. He also left his harbor freight ratchet in my cupholder. Didnt clip my hood prop back in place under the hood. Just plain sloppy work to be honest.. The biggest problem I had is the windshield is not set in the frame correctly. On the passenger side its not flush and there is a 1/4 inch gap, the driver side is flush. After seeing this I water tested the windshield and its leaking pretty bad. Checked with a hose, it's leaking like there's no seal. Never had any leaks on my truck, until this guy Fabian touched it. When I picked up my truck, I asked Fabian if they water test and he says to me that they're so confident in their work , they don't water test any windshields. Well you probably should start doing that since you delivered my truck back to me with the brand new windshield leaking. I've already had DCH Freehold Toyota remove and install a new windshield, no more leaks- $1700 out of pocket. Lesson learned on my part. ****Fabian in response to reaching out to you, I messaged you on the same phone # we were talking back and forth on since DAY 1 of my insurance referral request. Also I messaged you the same day of the install voicing my issues and never heard anything back. Being a "Car guy" after getting my truck back like this , I was not confident in having you "Warranty" a job that should of been done clean and proper from the start.

I had a large crack in my windshield on the driver's side on my Toyota Corolla, at least ten inches long. Stopped in the Long Branch office of Master Auto Glass (NOTE: Google address of Tinton Falls is incorrect. Owner says he is having difficulty getting Google to make the correction. Shop is in Long Branch on South 7th Street.) The owner is very personable, examined the crack, took my information and arranged for someone to come to my home the next day and do the repair. Only downside was that the technician arrived later than expected due to a heavy workload, but as I wasn't going anywhere, it was not a big deal. Both the owner and the technician apologized for the delay, and it was all good. Fabian, the technician, obviously knows his trade, and the windshield was replaced in less than half an hour. The price was $100+ less than the quote I got from another, larger auto glass shop. I would definitely recommend this business with the caveat that you allow for flexibility in the scheduled time.PositiveQuality, Professionalism, ValueServicesAuto windshield replacement

I was disappointed. The quality of work was adequate but sloppy. There was no final clean up and broken glass was left on car seat. Parts were not reinstalled and lost that I then had to source and purchased for $20. I found other parts under my car in my driveway that I'm unsure what they are for. I was given a cash quote that was less than the credit card amount. I paid in cash but not given the discount. They were great communicating prior to sale but I have had zero success afterwards to address my issues. They also appear to have blocked my phone number. All this leads me to question their commitment to quality workmanship. Update: Several days latter Rock texted me indicating he was trying to reach me to address my concerns and I invited him to do so. Over a week later no replies. Rock did finally reach out about 3 weeks later and refunded the difference in price. He offered to send a tech to replace lost parts but by that time I had done so myself. There was also a request to change my review however the money was only a small part of it.

I couldn’t be happier with my experience at Master Auto Glass in Long Branch, NJ! I came in with a cracked windshield, and they had it replaced the same day—super fast and efficient service. The team was professional, friendly, and truly made me feel like a valued customer. While I was there, I decided to get all my windows tinted, and I’m so glad I did! They use top-quality tint film that looks incredible and makes a huge difference in keeping my car cooler and more private. The staff explained the process in detail and helped me choose the perfect tint for my needs. The waiting room was clean, comfortable, and even had free Wi-Fi, which made the whole experience even better. Prices were very reasonable, especially for the high-quality work they deliver. If you need glass repair, replacement, or window tinting, I highly recommend Master Auto Glass—they’re the best in the business!

Finding a company today that offers great service is a rarity. Masters auto glass is OUTSTANDING! Everything from the booking with Shelby to the installation with Keith and a follow up from the owner Scott was amazing! The big auto glass repair companies couldn’t even get the glass for 10 business days and they were able to fix my vehicle is less than 24 hours. There is NOTHING better than dealing with a family owned business that has been doing work for years.. They truly know how to treat customers, work hard, and do a job right and fast. Thankful I found this company.. Thankful and grateful that there are still businesses out there do things the old fashioned way and treat their customers the way they do! Most of all they perform their job with competency, reliability and a desire to satisfy their customers!

Same day response when I emailed regarding quotes for a windshield replacement on my Jeep. I shopped around for other quotes in the area and nobody beat the price I was getting with Master Auto Glass. I booked an appointment - they only ask for at least 24 hours in advance, they followed up several times leading up to my appointment date. They would have came out and did the installation, but the weather did not allow that option, which was fine with me. I arrived, they took my car immediately and showed me inside where they had a waiting area with coffee, water and a tv. Not even 35 minutes later my car was done! New windshield and quick service. Thanks so much Master Auto Glass!PositiveQuality, Professionalism, ValueServicesAuto windshield replacement

The title of “Master” is well deserved for these guys. I’m currently restoring my 1994 K5 Blazer sport. This thing is my baby. I first had these guys replace my windshield at the beginning of the summer. They did such a great job that I returned with the truck a second time after discovering the source of the leaking I was having. The seal on the driver side rear window was shot. Not only did they take special care to remove the almost 30 year old window without breaking it, they also cured all the rust cancer that was hiding behind it. Good for another 30 years! And for a fair price. I highly recommend this business and these people. They are the best.

I called Master Auto Glass to replace the windshield on my 2017 GTi. They were incredibly flexible through the booking process, and were able to come the next day. I ended up having to reschedule, and had no issues doing so. They also gave me the best price of the 3 businesses I spoke with. Fabian (the tech) was on time, and incredibly polite. The windshield looks good as new! I'm also very happy that they didn't push their other products (detailing, ceramic coating) in the typical 'salesy' way. I'll definitely call them when I'm ready for a detail.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement