Icon Auto Glass

hired Icon Glass to install a windshield in my 1989 Land Rover Defender. I had purchased the electric defrost tinted windshield from Rovers North in Vermont as they are the only vendor to offer this type of windshield for my vehicle. I informed Icon when I booked the appointment that I would be supplying the windshield. The first technician that showed up removed the old glass but said that he would need assistance installing the new windshield and would be back the following day. The next day another technician, Mike and his assistant showed up driving an icon glass truck. They set up a work table and somehow the assistant broke the glass while it was on the work table. Mike said he would order a replacement but I also gave him the contact information and part number for Rovers North in case their vendors did not have the same windshield in stock. Mike replaced the old windshield so I could drive the car while waiting for the replacement. A week later Mike showed up and said that the new glass had arrived and was being delivered by another Icon glass employee. Meanwhile, Mike broke the old windshield while removing it from the car. When the windshield showed up, it was for Range Rover, a completely different vehicle. I again gave Mike the part number and contact information for Rovers North and even verified that they had the windshield in stock while Mike was in front of me. He promised to call Rovers North the following day. Meanwhile, I was not able to drive my car. A week later Mike called and said he had the windshield but again it was the wrong windshield. I asked him why he had not ordered the windshield from Rovers North as he had promised and all he could say was that the windshield he got was cheaper (for him) because the owner of Icon Glass, Lesley Jensen, was refusing to pay for the replacement and he didn't have the money to pay Rovers North. At that point I called the company and was told that the owner, Lesley Jensen, was in meetings all day but would get a message that I had called. The next day when i hadn't heard from anyone from Icon I called both Lesley and Mike. I was told that Lesley was out of the office all day and the call to Mike went to voicemail. I have tried emails and phone calls for a full week to Icon with no response at all. So not only am I out $1200 (the cost of the original windshield and a replacement, I am also not able to use the car.

Very disappointed. Had Johan out to fix starburst chip in windshield. When job was complete the appearance of the chip was as visible as when he started (I’ve had multiple similar chips over the years and ALL were repaired with little to no marks left behind). There was a breakdown in communication when trying to discuss this, as Johan couldn’t understand English. I then called the office to discuss with a very friendly apologetic woman who said she would have Johan back out ASAP that day. Johan texted and said he would arrive at 10am the following day and “do the repair in the sunlight this time” (he had advised me to keep my vehicle in the garage for the initial appt). Johan texted at 10:40 am the following day stating he was unable to make the appointment. I followed up with a text inquiring when he would be back out and got no response from him or the office. I just hung up with the office after asking when I can expect Johan or someone to come back out and was rudely told “once a chip is filled it cannot be refilled” and “all chip repairs leave marks behind”. 1st: Icon’s customer service needs some improvement with follow-up, employee education and phone skills 2nd: Icon’s techs should be able to communicate with the customer 3rd: Their tech all but admitted, via text, he may have needed better lighting to do the job correctly in the first place 4th: Why would all my previous starburst chips been repaired with much better outcomes if this was done properly? Would highly suggest avoiding this business for your auto glass needs.

Found this company online was a bit more than the others I found but their mobile service was included in the price so that's what got me. I scheduled an appointment for the hours between 8am - 1pm, waited all morning and no one ever showed up I never received a confirmation or a text from the tech saying he wouldn't make the appointment, at 5:20pm I got a call from a gentleman saying he was in front of my home to repair my window. I wasn't home of course because I had expected him at the scheduled time. I let him know my time was scheduled for earlier that day and his response was, "Well do you want to reschedule?" no apologies or explanation. I thought about giving them another chance but first impression is everything, I think I'll just pay the added mobile fee and go with another company. Very disappointing !!NegativePunctualityServicesAuto windshield replacement

I had the unfortunate experience of having my car window smashed in the other day. It’s completely violating and scary, but I knew I needed to replace it right away. The place my insurance chose couldn’t do it for two days. So I shopped around myself and found Icon Glass. I’m super glad I did. It was very easy to communicate with them. Over text message no less. And the phone call was quick as well. They were able to come within a two hour window the next morning! The guy got it done in a half hour and I could use my car again. Beyond glad I chose this company! Fast and efficient :)PositivePunctuality, QualityServicesAuto side window replacement

Honestly had a great experience!! Very affordable price, Super kind workers and very fast service. Extremely reliable. Needed last minute service and Johan and his partner Dumar did very very well!! I will definitely refer my friends or family if I ever need help or services with glass/windows. I would recommend work to get done by Johan and Dumar because they were very kind and sweet and easy to work with. Work they did was good as well. Would 100% recommend and thats me being genuinely honest, plus helps they actually come to you because I was able to get help while at work instead of having to go to them. 10/10 experience.

If you’re look to get your windshield replaced with honest and good people Icon Auto Glass is the perfect choice! They give you a feel of a mom & pop shop with professionalism of a major company. Customer service was nothing but respectful! You didn’t have to speak to a robot before you can talk to an actual person. Chris came and worked on our car and he was communicative and quick with his work. He left a car very clean and the windshield spotless. He cares about his work and his profession. They are military friendly so don’t forget to tell them that you are or were in service!!ServicesAuto windshield replacement

My windshield got hit by a metal bar on the freeway that came out of nowhere. It cracked my whole windshield. Chris from Icon came and replaced the whole thing. It now looks good as new. He was very professional and caring, and helped me calm my nerves especially since I was still shaken by the whole incident. I also want to give a shot out to the representative that helped me on the phone. She was able to get Chris out to help me in a timely manner. I would highly recommend Icon Auto Glass!ServicesAuto windshield replacement

Borrowed my daughter's car. Saw the windshield was cracked. Didn't want her to drive it with a cracked windshield back to St. George. Contacted Icon glass, they confirmed they had the windshield in stock, scheduled an appointment on the same day and the cost was excellent. Very happy that the work they did and peace of mind that my daughter's car is safe again.ServicesAuto windshield replacement

I have to say thank you for prompt and professional service. Windshield was damaged by Rock Carrier on 215, after a Little foot work........the Proprietor of the Rock carrier Co. Did the correct thing and had Icon glass replace my Windshield. They were super careful, my vehicle is custom wrapped and they treated it as such!! Merry Christmas to Johan his partner and Icon glass.

First time user. My window broke unknown how going through a construction zone. Johan and his partner came the very next day worked very hard fixing my window. I felt bad as it was taped up like it was tinted so they had to strip it all done. No mess! They were on time and fixed pretty fast. Very nice guys and I will certainly be using in the future.