Richie White

Clear Images was $80 cheaper than 3 competitors to replace my windshield. The job took 30 minutes and I was happy to support a locally owned business. Their communication/planning could be better, but I'm not docking any stars considering the job was done well, the price was good, and I was flexible. For communication, they said they would come out on Wednesday, and would call me in the morning to let me know what time. I received no call, so I called them at noon and was told the driver would call back soon. Again, no call. Instead they called Thursday morning saying they'd come out some time today, but did not know what time. They called again when they were on the way over. As a customer, I want to know when to expect the crew so I can plan my day around it, such as running errands, etc. They were courteous and professional during all interactions, so this complaint is only about keeping the customer adequately informed.