Zakry Townsend

This 5 star review goes out to the tech helping me and doing the work (guy with a fairly big beard). Wish I could give the manager a separate one star review though. I was in there 9/24 to have my windshield replaced. It was taking longer than quoted, the tech very nicely and professionally came and explained he was there all by himself as his co worker and manager left to do something. This poor guy was trying to work on 4 different repairs while having about a dozen different people walk in off the street to ask some rather stupid questions. Every time he would stop working, come into the office, very nicely and professionally help address their concerns, then basically literally run back to the shop to try to get something done before the next person came in. He said very respectful to every person that came in even though I'm sure he was beyond frustrated because he couldn't be getting the work done. The manager got back and essentially called out this poor guy Infront of all of the customers asking why my car was taking so long. I'm pretty sure this guy wanted to say a hell of a lot more but just replied with it would have been a lot nicer to have someone in the office helping customers. The management set this guy up to have no chance in hell at getting much done, then chastised him in front of customers. Kudos to the tech, to the manager I think you really ought to apologize to that tech, dude was trying his 110% best...he was never set up for success though.