Safelite AutoGlass

Went here a few years ago for windshield replacement through my insurance. The replacement happened in a decent amount of time, however, the new windshield wasn't installed well. The gasket was loose a few months later. I called to take advantage of their lifetime warranty, however they would not cover the damage caused by the gasket flapping in the wind against my roof (rubbing and paint damage). The tech came out and just added more sealant. Now today I have another replacement through another company and learned the side wasn't fully sealed either. Thankfully I don't see any water leaking in or anything like that, but the quality of the install was poor and their willingness to correct the issue properly was non-existent.

Service and tech are great! Receptionist who answered the phone is rude. I just wanted to know if I could get a narrower window of time as to when the tech would be arriving . All she would say (in a snide, condescending tone) is “between 8 and 5”. I knew that much! When I asked if they text or call before arriving she just rudely replied that that’s up to the tech. Hopefully she was just having an off day and doesn’t treat everyone like this!! So sorry to have asked her to do her job.

They scratched my car and left my car covered in fine pieces of glass. The manager took no blame and said not all of it looks like glass when forwarding the pictures. It is glass and I had slivers of glass in my had from the seat. They offered to vacuum my car. I already vacuumed my car after and it is near impossible to removed those fine glass particles with a shop vacuum. I requested detailing as the particles are in all crevices, he declined.

Getting the appointment was quick and easy. Safelite will provide confirmation of appointment via text messages. They will also confirm the appointment days before and the day of the appointment. The technician will also provide confirmation the hour of the appointment. And the tech did a very efficient and quick job. Nothing needs to be improved. Finally a company whose work is as good as its advertising.

Horrible, horrible experience with Safelite. The technician who came had NO IDEA what he was doing. He spent the first 45 minutes cursing and profanity; all within hearing distance of my young children. He failed to clean up the broken glass in the vehicle. Do NOT choose this company!!! If your insurance forces you to use them, get a different insurance company. I’d give minus 5 stars if I could.

I had to get a new windshield this morning. My appt was at 10 am. I was in and out in less than 55min. They said it would take maybe 2hrs. I was waiting in the lobby. Amazing customer service! Everyone was so nice in there. My windshield looks perfect. I will definitely come back here again. If I need anything else on my car. I would highly recommend maple grove safelight. Thanks guys!!!!

Online price quoted $400 with the VIN entered for the specific vehicle. Final cost was over double ($800) as we were told there are extra sensors needing to be recalibrated - the vehicle is the standard manufacturers package. Disappointed that the total was double the cost with no forewarning. Two stars as it does appear to be quality work and for quick scheduling.

Good company with great employees. They seem to care about their work and their customers. Very knowledgeable especially about the new safety features on new vehicles. As a disabled person who drives an adaptive van from a wheelchair the technician was able to work with me to recalibrate the vehicle after service. Never had any doubt it would be done right.

Safelite has replaced 2 windshields and fixed one chip for 3 of our vehicles. They technicians are great! Justin came out to our house and replaced out teenagers windshield in VERY cold weather! I don't know how he did it and he was very polite and courteous! Thank you SO much for fast GREAT service! We will keep coming back for our glass needs!

I am sooooooooo disappointed in the customer service. Safelite lacks incredibly. I’d give no stars if I could. I’ve called and called and called. No answer from a person. Only a recorded voice that doesn’t help. You replaced my windshield and it is literally coming undone. I can’t access help because I can’t get a hold of anybody to get help