Simbol Auto Glass

I expected quick service as that’s how it was perceived over the phone. Called to get my work scheduled, they had to order the windshield took about 4 days. No big deal. They scratched the tint so they held off for an additional 2 days. Not a huge deal accidents happen. They finally come out for replacement and Gino almost broke my center console, coughing all over my dashboard, console, radio area. Tried to put that aside. Very aggressive tactics for OEM windshield removal. Used no special tools or tactics. Seemed unprofessional. Asked ME for MY vacuum to clean THEIR mess. Didn’t have the audacity to at least wrap up the cord. Installed a trim panel incorrectly. (They’re impatient) cannot fix unless windshield removed Told me to take the car to the dealer to glue a door mirror on. (They already had the adhesive so why couldn’t they) I did it myself… They charged me 3hrs labor but only took 40mins for the windshield install. I understand flat rate pay but at least do quality work. Went back for a single window to be tinted. Didn’t even cut the tint properly, still installed it. Didn’t know how to remove the door panel… Chewed my trim up with picks and pry tools Cross threaded my screws with an impact Had to spend my Friday night fixing the threads Went to pick up the car and they didn’t install the door latch cable correctly so when I tried to get out of the car the inside handle didn’t work. Mind you I was still in the simbol parking lot had to climb through the passenger seat To get out Gino says it’s Friday he wants to see his family. Ok. Blows me off and never returned my phone calls. The youngest worker there was the only one who was understanding and wanted to fix their mistakes. Gino and his right hand man didn’t want to do anything about the situation just tried to defend their low quality work. Look at the pictures of how I got my car back. Look at the messed up threads compared to after I cleaned them up. Look at the gouge marks and broken plastic Look at the gap of no tint on the window The young kid worker is the only one who cares about the work he does. Gino and his buddy don’t care. Just turning numbers. Very unprofessional overall 10 out of 10 WOULD NOT RECOMMEND. Went inside 4 times to get the issue resolved. Nothing… even tried to use their restroom on one of those visits at 930am and the toilet was clogged as can be a nasty mess. I should’ve known they were unprofessional when they had broken glass on their own building for over a month lmao. Shop was a total mess dusty as the Packard plant. What a joke of a facility. This location is a disgrace to auto accessory installers. Hopefully the young kid takes his job to the next level by working for a quality shop. I wouldn’t even bring a winter beater to these guys. Let alone a daily.

Make sure you tell your insurance company to use these guys!!! Unlike Safelite who might seem more professional, they don't care about you for a second. Gino at the Wyandotte location will take care of you and will stand behind the work he does. Simbol is a preferred network provider for windshield replacement for USAA. I'm sure they are also for other auto insurance companies. Safelite is the "preferred" company USAA uses, but after the last time they replaced my windshield and it leaked and before I had a chance to get it back in to make a warranty claim (2 months later when it really started leaking), I got a small chip in the window, so they refused to replace it and told me I'd have to file an all new claim for a new windshield. Never again Safelite, never again. From now on I'm taking my cars to Simbol. Safelite also wasn't willing to cover any of my deductible, Simbol covered $100 of my deductible, which left me paying only $50 for a new windshield.ServicesAuto windshield replacement

I just got a stone chip and I went to safelite and they were going to repair it. I was paying cash and I just wanted it done and none of my info put into the system. They refused to do it because of it. I went where I should have went in the first place! Simbol was honest and willing to make the repair. They also informed me that they could not do it either. They refused to take my money because they are honest people! My windshield has tint on it and they would have damaged it trying to make the repair. Symbol has replaced a number of my windshields and I will always go there regardless of convenience.

I got my car tinted four or five years ago there assuming that the business would still be in business for his entirety so I paid extra for the warranties for my tints and when I went to go get the warranty work because my back window peeled off three years later, I reached out and they refused service and had no idea who I was and I’ve never changed my phone number or any of the information I provided them after trying to provide a photo of my car at there shop I was turned away, so I was pretty disappointed. I’d recommend going down the street for a quarter of the cost.

The window was busted out and the frame on the right was pried up. They ironed it back down to the best of their ability, and tightened the inside of my door which was loose from years of use, at no extra charge. They also removed all of the broken glass. There was so much glass in the interior of my car I thought it would never all come out. It took a few days for them to locate a window for my old car but it was worth the wait because it looks brand new. The price was very reasonable and I will be back if I need any work done in the future.

Was not at all satisfied with their service. I had my windshield replaced, which not the issue. After my windshield was replaced I found that they had done a piss-poor job of reinstalling the outer weather stripping. I took my car back to them twice asking them to fix it properly. After all was said and done I ended up losing one of the weather stripping pieces and the other had to be taped down to stay in place. I ended up having to pay another shop to do the work Simbol couldn't or wouldn't do right. Will never take my car to them again.

Made an appointment for a windshield on my malibu for 10am the next day. Dropped car off previous night and got a call at 10am for my appointment that the car was ready. What?! That was fast I said, appointment was at 10 and thats when they finished. He say "yeah, we just banged it out first for ya!" I was happy about that. From setting up the appointment to picking it up, every one was great. I have two more vehicles to get windshields on.

I had originally went to safelite on eureka in southgate, after indicating it be 112.00 to fix a 6 inch cracked windshield when i arrived it changed to ' it can't be fixed needs to replaced 350.00 so as I sat in their parking lot I googled some other places nearby, went to symbol met John quoted a remarkably lower price and the job was done in slightly over an hour....thank you john and gino? For an excellent job.

Josh at SIMBOL Auto Glass on Fort St. in Wyandotte goes above and beyond. Not only did both he and Simon do an amazing job replacing my windshield, but he also helped locate another part for my vehicle (unrelated to a glass issue) and sent me the link! - - I would definately recommend SIMBOL - these guys are professional, prompt, and very customer service orientated.Price assessmentGreat price

Gino was thorough in explaining the windshield replacement process both on the phone and in-person. It was nice to see a large, clean waiting room in the shop. Simon was polite, friendly and professional when at my home. John was courteous when he took my credit card information over the phone. Well done, men! I'd be glad to recommend you all to friends and family!