Credit: Jen Thurow
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Credit: Jen Thurow
Credit: Clear Image Auto GlassClear Image Auto Glass
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Reviews (10)
Davide Guy
My 2000 Toyota Land Cruiser windshield had several cracks and chips. Land Cruiser windshields are notoriously complicated to replace so I called local Toyota dealerships for glass replacement companies and both dealers highly recommended Clear Image Auto Glass. Other glass replacement companies were much closer to my home but after speaking with Karen, a 30 minute drive was well worth a quality install. Karen also went well beyond what was expected to negotiate with my insurance the best replacement aftermarket windshield. Michael installed the new windshield in under 2 hours and also repaired a wobbly rear view mirror using genuine Toyota bracket he had on hand. Michael also had previous experience installing Land Cruiser windshields so I was confident his work would provide a leak free windshield for the life of my vehicle. I highly recommend Clear Image Auto Glass for any future glass replacement and their communication/customer service is outstanding.
Daniel Michura
I have a newer car. It has the package containing HUD display, rain sensor, light sensor +. While driving on I94 one fine day I caught a rock that led to an almost immediate crack. After calling the dealer and asking what I need to look for in a replacement. I was given contact information for Clear Image. Upon first contact, I was immediately informed what my car needed to replace my windshield. My auto insurance has a state contract with another vendor for glass replacement. I had to call and complete an e-opt out form from that vendor. Clear image took care of the rest. They said 3-4 hours to replace and recalibrate the windshield. It took one hour and thirty minutes. This review is long because I would like to advise others looking for replacement glass to use Clear Image. It is not often these days to be given exceptional service using only OEM replacements. Daniel Norton Shores MIServicesAuto windshield replacement
Sundew Prindle
While I was on the highway a vehicle in front of me kicked up a couple of rocks and cracked my windshield. I called Clear Image they were courteous and professional. They sent me a couple of quotes the same day. One for an OEM windshield and one for an aftermarket. The aftermarket was in my price range but I was nervous about using aftermarket parts. I called to ask questions and the rep was super helpful and put my mind as ease. I scheduled an appointment and had the mobile unit come out to my house for installation. Greg was friendly and professional. He got the job done in less time than I was quoted. He even put my oil change sticker back in place! He exceeded my expectations and I literally cannot tell the difference between my OEM windshield and this new one. Great job! I highly recommend this business. I love shopping at local businesses whenever possible and am so glad I looked into Clear Image!
Jennifer Kent
My experience with Clear Image was outstanding! I called and made arrangements to replace my windshield and Emily, who had GREAT customer service, set it up to come out while I was at work, which was extremely convenient. My technician Greg, who was really helpful and patient with me, was on-time, professional, efficient, and so good at his job. He even sent me a text when he was on his way which I appreciated since I was at work. This was my first time having any issues with my windshield and Clear Image made the entire process an easy, positive, and all around awesome experience! I definitely would recommend and use their services again!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement
Carrie Arner
Without a doubt, this was a great experience from start to finish. The windshield replacement was excellent, but what most stands out to me is the way I was treated during the entire process, from filing a claim, to getting updates on the status of the work, right up to picking up the car. Nicole is the person I dealt with and she was outstanding. If I was the owner of this business, I would want everyone to be exactly like Nicole. Very professional and knowledgeable, and representing the business very well. Thank you for a great experience--those are hard to come by these days.ServicesAuto windshield replacement
Cindy Beel-Bates
Emily was awesome. Kept us up to date on everything from insurance approval for OEM to changes in appointments and estimated times. Called another place and they said they couldn’t get glass for at least 2 months and we had the job at clear Image completed within 2 days after windshield ordered. Very professional company. A pleasure to work with them. Installation was completed satisfactorily as well... that’s the bottom line for excellent customer service. Good communication and a job done competently and efficiently.PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement
Alan V
I own a 1998 Honda and had my glass taken out and installed because the car was getting a full respray. When reinstalled I noticed a lot of scratches on the front window near where he would have prayed it loose, also he just couldn't take the time to clean out the third tail light that sits tight to the rear window. Now I have to spend a half hour to remove it and clean it myself when it could have taken him 10 seconds. The seals that go around the rear windows do not line up even close. All this cost me 500 bucks. Don't waste your time go somewhere else.
Cameron S
I recommend this company to anyone who wants competitive pricing, quality work and excellent customer service. A nasty crack developed in my windshield so I called Clear Image Auto Glass that same day. Not only did they make time to service me that day, but they even found a way to work me in earlier since I arrived early for the appointment. This reassured me because a cracked windshield in winter seems to spread easier than it does in the warmer months. It potentially saved me several hundred dollars in part of their urgency. 10/10 would go back.
Holly Hanson
I am happy with the service I received. I had to change my appointment due to an unexpected change in my schedule and they were very accommodating. I was actually able to get the same time frame at another location! The technician was friendly and professional. Actual installs of windshield took about an hour as I was advised. The whole process was easy. I hope I never have another windshield problem, but if I do, I will call ClearImage again!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement
Tim Liang
Laurie was friendly and helpful as soon as she answered my phone call. She got me in right away to see a technician. On arrival at the shop she took my information and politely asked me to wait for service. Mike Faustrum took care of my windshield repair confidently, professionally, and quickly. 30 minutes. He patiently explained what he did to repair my windshield. The charge was reasonable. I am very pleased with the customer service and repair at Clear Image. Thank you.ServicesAuto windshield repair
Address: 4438 Remembrance Rd, Grand Rapids, MI 49534
Email: info@clearautoglass.com
Phone: (616) 453-9472
Website: https://www.clearautoglass.com/
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