Safelite AutoGlass

Frank from Safe lite glass was awesome. He called when he was on his way, and showed up on time . He replaced my windshield at my place of employment, and it was a hot and sunny day, no shade! I felt bad for him but he was a trooper! Didn’t complain at all. He explained the whole process and was very kind and professional. When he finished, he came in, handed me my keys and explained everything he did. I would definitely recommend Frank and Safe life Glass!ServicesAuto windshield repair

This year, I needed both my windshield and driver side glass repaired. They replaced my windshield but now my windshield washer sprayers don’t work, and a plastic piece on the inside of the windshield keeps falling off. For the driver side glass, I had an appointment for 8 AM to 12 PM. With no communication whatsoever about a delay in arrival time, the tech showed up at 3 PM, and then canceled my appointment as I had left to pick up my kids by that point. A few years ago I used a different Safelite location to replace my windshield, which resulted in significant damage to the columns on either side of the windshield which then needed to be repaired. I have used Safelite three times, and none of those times provided a simple or satisfactory experience. Plus trying to get anyone on the phone to discuss any of these issues is a hair-pulling frustrating process.The single star is because they are friendly and polite to interact with.

The service that we received was superb! Steven did great job listening to us and responding clearly to all of our questions. He did everything he explained and left us with a beautiful, intact windshield. However, I was perplexed by the process leading up to that point. I had originally scheduled an appointment on-line when I needed a safe car for my wife to operate. I was given a price of $563.49 which I was to pay out of pocket. After booking that appointment, I received another quote from Safelite for the same service at $304.75 plus discounts from on-line coupons I had found for the first appointment but was denied. The end result was a total of $297.27. I cancelled the first appointment, preferring to pay $266.22 less. As I said, we were subsequently exceptionally pleased with the work that Steven performed and the attention to detail that he demonstrated.

This is one more star than I would’ve liked to have given, but zero stars isn’t an option. This location had to reschedule my appointment four times because they had the wrong part, couldn’t access their online system, and then no showed on me twice. Calling somebody at 12:50 and asking if they’re available later on in the afternoon after you just missed the 8:00 to 12 o’clock window is absolutely insane. At this point, I’ve given up 16 hours of work sitting around waiting for people that never got the work done. When I mentioned that the manager said I don’t need to be there for the installation even though each of the first two times someone showed up they needed me to reschedule the appointment Because they couldn’t perform the work. And out of curiosity if I don’t need to be there, but my car does how am I supposed to get to work teleport?

DO NOT go to this place!!!!!! My insurance scheduled a mobile appointment with this shop, the tech arrived a few days later and he broke the new windshield. The tech said he would put on an inspection sticker on the "new" (broken) windshield so that I could still drive, but he took off without doing it and without saying a word. New tech arrives a week later to replace the previous tech's error, but said he did not know about the inspection sticker so I would need to call the office and he left. I called the main office they said they'd email the local shop. Called the local shop they do not answer the phone or put you on hold indefinitely so you hang up. The absolute worst Customer service in my life!!

I wish I could rate this place a 0. Most unprofessional safelite company EVER. Not only does the manager need to be FIRED, the employees too. The employees were outside SMOKING while there's a row of backed up cars in the parking lot. They made us drive 40 min there and back to not take the car. They called a HOUR after the car was dropped off to let us know they refuse to work on the car. DO NOT SCHEDULE A APPOINTMENT AT THIS LOCATION ITS NOT GUARANTEED. In order not to work on the car they lied saying we didn't bring the car on time, regardless of paper work stating otherwise. This seems like their way of getting out of doing work.

Had my company windshield replaced by safelite. They improperly installed the windshield and the gasket had fully come apart from the truck. They also dropped the original windshield causing my windshield wipers to be broken. Safelite offered to fix the windshield gasket and wipers as part of the warranty. I was told they could leave the keys in a safe place so I can pick up the work vehicle after hours. I showed up and my keys are nowhere to be found and I now have to cancel my upcoming job due to poor management. Our company fleet will never use safelite again

Safelite has done a really great job to our car. Their technician Jack who worked for our car is very professional, detail oriented. He cleaned our car thoroughly before installing the back window. There is no training materials for the technician to use for our new hybrid model Lexus but Jack had done a homework to learn from his friends before coming to our house. His finished work is really impressive! Both my husband and I are very happy with the service. We highly recommend Safelite to any car owners who experience glass issues.

This company was incredibly easy to work with. They had appointments available right away and when I needed to change my appointment last minute they accommodated very easily. The technician showed up exactly within the timeframe and did a great job. It would be so wonderful to have all companies being this easy to deal with. Special thanks to Terry my technician who did a really great job and was easy to work with. He came right to my house and finished the job very quickly!

I recently had my windshield replaced at Safelite, and I couldn’t be happier with the service. Technician Frank was outstanding! He was professional, efficient, and very friendly. Frank took the time to explain the process and answered all my questions with a smile. The quality of the installation was top-notch, and my car looks as good as new. I highly recommend Safelite and Technician Frank for any windshield repairs or replacements. Thank you for the excellent service!