Safelite AutoGlass

Stopped in to get my windshield fixed - it had an L-shaped 6-to-8 inch crack in the corner. They told me the windshield needed to be replaced, which I figured would be the case, but it was worth a shot. They encouraged me to go through insurance, which covers the replacement and schedules the appt. Followed their advice and the process was seamless. Stopped by the next week at 8am for my replacement. Dropped off the van, walked down the street to get breakfast at the local diner. I had the pancakes, bacon and eggs over easy. Too much bacon on the plate but I ate it all anyway because, bacon. Got some work done on my laptop and by 10am, the van was ready to be picked up. Great service, solid advice from the staff, and I even made my pointless 10:30am meeting that morning.

The level of incompetence and lack of communication would be impressive if it weren't so frustrating. Since December of 2024 (review today is late May 2025) I have been trying to get a window fixed in my SUV. I understand they are having trouble finding one, fine, but the lack of communication is crazy. For months I wait, then call up, they let me know it will be in soon, then another month goes by and the same process. Finally, I think I have someone on the phone (which is a pain to get ahold of someone) and after twenty minutes of waiting and trying to work on this, they transfer me to a new person who has no idea why I was transferred to them. I would recommend looking elsewhere for your auto glass replacements.

Short version: Safelite completed the service, which is why this is still a 3-star review, but the appointment I made (that came with instructions that I followed and scheduled my entire day around) apparently didn’t matter at all and they tried to change everything up on me when I went to drop my car off. Longer version: I scheduled a chip repair appointment using the safelite online appointment scheduling tool. I received at least three reminder texts, a phone call, and a couple reminder emails telling me to drop my car and keys off in the key drop before 9:30, and pick my car up at the end of the day. I scheduled my day around these instructions. When I arrived, I was 1) scolded for using the key drop, you’re apparently not supposed to do that if safelite is open 2) told I should have not made an appointment and instead done walk-in for chip repair and 3) told I couldn’t leave my car, I had to wait until the repair was done because there was a lot of cars booked that day. I straight-up answered, “I used your online scheduling tool and I am following the instructions in the appointment reminders. I scheduled my entire day around this; I cannot wait here and need to leave my car.” For reasons involving commuting to work, I could not take my car back until the afternoon, even though the repair was supposed to be short, because that's how I had structured my day based on the appointment reminders. It was frustrating because I was made to feel like I was asking for special treatment, when all I wanted was for things to happen the way the ~7 appointment reminders I received told me it would happen. Just a heads-up for anyone using SafeLite’s appointment scheduling tool.

I needed to have my '22 Volvo XC60 windshield replaced. Here's how it went over the course of three visits. Visit 1: I took a half day off from work and arrived at my SafeLite appointment five minutes early. After checking in, it was determined that the new windshield was cracked upon arrival. No worries, I'll reschedule. Stuff happens, and I'm happy they caught the minor crack prior to installation. Visit 2: I took another half day off from work, and arrive at my appointment 5 minutes early. I get checked in, and get a rideshare home as this will take 3 hours. I receive a call 1 hour later that not only did the new, unbroken windshield not arrive yet, but they mistakenly installed the broken one that was still on site. I uber back to pick up the car, with a different broken windshield installed. I am assured that I will be reimbursed for all rideshare expenses at this point when all of this wraps up. I reschedule another visit to have another new windshield installed. Visit 3: I took another half day off from work, and arrive at my appointment 30 minutes early. I get checked in, and take a rideshare home to wait. The windshield is replaced successfully, so I get another rideshare back and pick up the car. They could not reimburse me for my troubles on the spot, and told me they will escalate. It's been three days, haven't heard anything, and I can't get a hold of them on the phone. I've taken three half-days off work, and am $60 in to taxi services with blatant lies about reimbursement. I would stay as far as possible from this place with your vehicle - it is unorganized and they don't care about their customers.

Choose someone else. Seriously. Terrible customer service, scammy price gouging. Last week week, we noticed a back window on our car was broken. Called Safelite. They asked questions, we gave details (and took notes), they gave us a quote and said they'd come out today to fix it. All good. Today comes. An hour before someone is supposed to come fix our window, they call and ask us which part of the window is broken. We tell them; they say the notes they took during our first call were unclear and that they ordered the wrong part. They'll need to reschedule. Annoying, but fine, it happens. Then, without talking to us, they cancel our appointment and reschedule a new one at a random date and double the price. When we call and ask what’s going on, the man at the front desk replies, "It's not that serious." Dude, what?? We went back and forth, but, despite admitting the mistake was theirs, Safelite refused honor the original price they quoted us or try to work with us in any way. We canceled and will never use this company again.

I tried getting my windshield replaced twice here with no luck. At my first appointment the replacement windshield received came damaged which the service tech failed to mention until I was there. He assured me he would find a new replacement and follow up with me to confirm and reschedule which he never did. I ended up updating the appointment myself for about a week later. Today I show up for my new appointment after I confirmed with someone on the phone that they had my replacement and it was ready to go. When I get there the tech is like oh actually we don’t have the right windshield lol whoops it’s for the wrong trim of your car. I’m like how is that possible? He’s like well this is what Geico said you have. I’m 100% certain my insurance would have sent my VIN# which would tell them what trim I have. That’s on you Safelite guy. Anyway I’ve given up hope for this spot after they’ve wasted so much of my time. I’m rescheduling for a different location.

Never going to any Safelite again. I scheduled at this place after a previous Safelite told me not to attempt to fix a rock chip, only for it to turn into a 1-foot crack 4 days later. The technician at the Arlington location cracked the touch screen on my Tesla without even noticing. He asked me why the touch screen wasn't working and I SHOWED HIM the crack in the screen! The earliest I could schedule a screen replacement is 8 days from now, so until then, my car is navigating me to random locations, giving me bad verbal instructions I can't mute, and randomly disabling the repeater cameras while I'm trying to change lanes. The music and bluetooth are also totally disabled. Safelite offered to pay for the full replacement, but this is an extreme inconvenience and irritation for operating my car. I'm relieved the car is even driveable after they finished with it. The tech also left dirty finger marks in my interior A pillar for good measure.

The local guys at the Arlington shop couldn't have been better. When I dropped my car off, they were clear about how much time they needed. They also gave me a card with their LOCAL number in case I needed to check on anything. The guy warned me that Safelite does not publish local numbers so I should not lose it. This came in very helpful later when I had something come up and needed to delay my pick up. One other thing. Safelite administers windshield replacement for my insurance company. My vehicle has an upgraded Gorilla Glass windshield. I had read on forums hassles people had had getting their GG windshield replaced with a like piece of glass. It was no trouble for me. They installed a new OEM GG windshield for me without me having to push at all. All around, a smooth and hassle free experience.

The service person that helped me was very pleasant beginning to end. I brought my car to this site on a Friday afternoon and give them credit for getting my windshield done in a timely manner. This site seems to be understaffed and super busy!! I really have no complaints about the work this site did. They left a small mess on the passenger side of my car but fortuitously while I cleaned up the small mess I noticed they forgot to apply my inspection sticker to the new glass before I drove off. The service person retrieved my sticker and applied it to my new windshield without issue. These guys were much easier to work with than the first windshield replacement company I spoke to.ServicesAuto windshield replacement

Staff at this location are friendly and efficient, my repair was done on time as promised with no noticeable issues afterwards. My only gripe is that I came back for a replacement after my initial windshield was found to be damaged. The following day that I came back there were still imperfections in the replacement glass (Not the fault of the onsite staff). At this point I bit the proverbial bullet and called it a day. I could not come back for a third retry at this point and lived with my decision. Quality Control from the warehouse to the shop could be improved substantially.PositiveResponsiveness, Professionalism, Value