Safelite AutoGlass

I brought my vehicle for a chip repair that my insurance company paid for in full. They had me fill out waiver that suction from the vacuum my make the chip worse, that’s ok. The problem is the technician DID NOT inspect the chip before putting the apparatus on my windshield to insure that it could be fix and not make it worse like they did. When I asked did they inspect the chip his answer was no. No? Who does that?but a unqualified and incompetent person years ago I the same problem a chip I took my vehicle to professional glass installer and took his hand to shield the glare to get a better look at the chip and told me that it can not be fixed because if the chip is deep enough it will be worse when the vacuum is applied. So people please make they inspect and do no sign that waiver at all or don’t take it to Safelite .

I don’t know if it’s just this location or if Safelite is always like this, but after they kept rescheduling my appointment week after week I finally just cancelled and got my money back. Every week was some excuse as to why they couldn’t come. Multiple times they called the day of to tell me the glass broke during shipment, a few times because of bad weather, and another time they just made me wait all day and then after the 5 hour window when they were supposed to be here I just got a text saying it was rescheduled for the next day when I wouldn’t be in town and when I tried calling to ask why it was cancelled no one would answer. I am so tired of making zero plans one of my off days every single week just for them to cancel. I am done. I’d rather have a broken windshield than deal with them ever again.

Hands down the WORST EXPERIENCE EVER!! I had an appointment for 9am so I didn’t have to do drop and go and be at the mercy of waiting all day. I dropped my car off at 8am they told me by car would be finished by 1200 the absolute latest. Since I couldn’t get a ride I went back at 11:00 and figured I’d wait. They never even took my car into the garage the basically forgot my car. They told me they would have me out by 1pm at 12:50 they told me they couldn’t complete my car but they would do it at 8am and have me finished by 10:30 am and give me free wipers to make up for the issues. Got there at 8am at 10:50 my car finished and no new wipers . Absolutely ridiculous how bad this safelite is. I missed 2 days of work because they forgot to bring my car in the garage at my scheduled time.

I went to Safelite to get my windshield replaced due to a small crack that spread into a big branch of cracks. My first appointment, the windshield hadn’t arrived to the shop so I had to take it again the following week. The guy was kind in explaining what happen and apologized. My next appointment the windshield was fixed however the automatic break system in my Honda Pilot could not be calibrated. So if you have a car with an ABS, be prepared to be patient or go to the dealer. My third appointment everything was fixed, calibration and all. I appreciate their patience with my frustration and the consistent communication and working until they got it right.

went to have front windshield replaced. windshield look fine. but my plastic molding underneath the windshield that they removed, left a large gap & left my passenger wiper out of position. go back 2 days later. wiper was put back in correct spot but the gap Brandon(manager) cant fix. he advised me who go to see it anyway. also after speaking to the technician will not return to this location ever. his way of getting my wipers into winter mode was forcing it up. so if you take your lexus to them double check ur wiper arm cause this dont have clue.

Service was fine until my window went off the tracks 4 days after getting serviced. Conveniently on a Saturday when they’re closed and I have to go to work in downtown baltimore at night (yay paying Ubers when I paid a bunch for the convenience of having my window replaced to avoid that.) My technician didn’t clean the broken glass in my car like I thought and $218 for my 2007 Honda accord that could’ve cost me about $100 to replace myself or $160 to go through someplace local. First time user and definitely the last.

So rude and not caring for your vehicle at all... I came here to have my windshield replaced. I already had approval from my insurance to put a new OEM windshield on, but the store manager repaired my Lexus with tapes and glue where they are not supposed to be used. He failed to foul me. When I found out what he did he became extremely rude and yielded at me. Unbelievable! The store is in generally very dirty and messy as well. I've been to 3 Safelite locations and this is the one everyone should avoid.

Scheduling and installation of my windshield using the mobile option was seamless and professional. The tech assigned to my job was Tyree - he stayed in touch, arrived when he said and did an outstanding, professional job working in freezing temperatures for a couple of hours. Tyree walked me through the process and just did a wonderful job. I'm very appreciative of his work product and effort and would highly recommend Safelite for any glass issue.

It was a frustrating experience trying to have my windshield replaced here. The first time I went, they were not able to do it because the windshield they ordered have a scratch. The 2nd time I went back, they were still unable to do it because the people there think there is a problem with my safety cameras but when I went to my car dealership, they said there is no problem at all. What a waste of gas and time. I went to another shop instead.

After 2 appointments here they failed to complete my work order for a windshield replacement. The first appointment I was informed about 2 hours after my appointment time that they couldn't complete the work because of an error code on the scan. The second appointment after waiting an hour I was told that they couldn't complete the scan with no explanation as to why. Scheduling online was easy. Receptionist was friendly.