JB Tyler

5🌟 WINDSHIELD REPLACEMENT A rock hit my 2018 CX-5 on Tuesday night on Rt. 4 and cracked the windshield, huge crack, over 12". Wednesday morning I called my insurance company--I have a $0 COMP deductible--and Safelite had an appointment the next day! We dropped it off Wednesday night, and they were in constant contact via text (my preferred/requested communication method): "-We have your car -It is being repaired - Finished -Pick up before 2pm -The cameras must be recalibrated, this may take up to 24 hours -See your email for instructions on how to care for your new windshield - Your cameras have completed recalibration -Thank you for picking up your vehicle and using Safelite." I've used Safelite for rock chips at least 10 times in 20 years, and it was always easy and painless--they come to wherever you are, work, home, school--but I've never needed a whole new windshield, and when my insurance company said that it could not be a mobile "come-to-you" appointment because of the complicated camera system in the mirror, I was so upset and stressed thinking that I wasn't going to have a car for a week or more, because I was not going to drive it until it was fixed. Imagine my relief when they replaced it the very next morning, and no deductible! This process could not have been easier or better. It's never a pleasant experience to have damage to your car, but it does happen. They made it as easy and as painless as possible to get it fixed. Thank you, Prince Frederick Safelite!