Auto Glass Outlet

Called and went in Saturday morning to get my husbands window fixed. Pointed out a few concerning things and the gentleman that worked on it explained that it was not error , only a specific piece the new glass had. That was understood, he was polite, and Susana i believe her name was was amazing from the moment she answered the phone until we left but who i believe could have been owner or manager would not shut his mouth when we pointed out something was damaged. As we were paying he kept yelling in his language to another colleague in front of other customers and employees. This is disgusting behavior and should probably learn from his employees with more professional experience.

I was referred to this company by a friend who gave raving reviews about this company. I called and was given a price of $250. I confirmed with the gentleman that it would be $250 and he said yes. Upon arrival I was told that it would now be 250 plus tax. I told the cashier that's not what was said on the phone and to check the recording. He refused to do so and said it's only $12 extra. I don't care if it was $2, that's not the price I was given on the phone. I was told it would be done in an hour so I left the vehicle came back an hour and 10 min later to be told it would be another 30 min before I could actually drive the car. The glass looks fine but I won't ever give this business my money again. I was even ready with another customer for them to get business and I decided to tell them to go somewhere else. All I'm saying is if you quote a customer a price then honor it. If there's any additional charges then say so when I ask upfront for the total price. If I didn't need the glass replaced on my work van today then I would have went somewhere else. Respons to owner post : Great example except when you go to Walmart you buy products not services and not every place charges taxes. Some businesses role taxes in with the cost and once asked for the price they give the total price not the pre tax price. Even when you buy online you see the total price including tax before you pay. All I am saying is that if a customer ask for a price over the phone and say twice its just $250 and your representative confirms that it's 250 then I expect to pay 250 nothing more. Or you could have just said its 262 on the phone. Either way it's the principle. Secondly you or they knew what type of vehicle I had on the phone and once I got there so I'm sure someone knew what size glass it was. I'm sure they did that vehicle or similar before. Again, all I'm saying is shoot customers straight.ServicesAuto windshield replacement

The first front windshield they installed was low quality with obvious distortion, nauseating while driving. I don't blame the installers from not noticing, but it was glaringly obvious from inside the car. I'll give them one star for coming back to look at it and replacing it within a week or two. The second windshield was fine, but the rubber strip at the top was partially ripped off while going through the car wash two weeks after installation causing a leak on that side. However, I was told by a different company that the leak was from not enough urethane used during installation, essentially improper installation. The strip coming off a little shouldn't have mattered. I paid for the installation on site, but they said that I had to go to their location for warrantee work. This is for a minivan and I have 4 kids to drop off and pick up daily, so logistically this wasn't ideal. Reza, the manager, offered to have them come back and fix it, but after weeks and weeks of calls and broken promises, no one has come back and I have given up on them. Now, I have to call another company to come and reinstall it. I usually 4 star a company even when things go wrong as long as they make it right, but this company has wasted so much of my time.ServicesInstallation, Auto windshield repair

I was recommended to this place by a good friend of mine as they are the Wholeseller of all Automative glasses in Maryland. I called them this morning to replace my driver side glass as I drive a expensive german car I was not expecting them to have it in their warehouse…. They told me they have the glass and they can come to my house to install it or I can drive to the warehouse and they get it installed quickly. Oh man….. They installation was very quickly like 45 minutes and the service was prompt and extremely friendly I met the Owner Mr, Mahmoud and his son Ehsan and even the mom in the office. It was very pleasure to meet them there and very nice all Family owned business. They are such great people. They charged me very reasonably. I prob saved like $100 since they are direct and no middle man up-charging you! This place is highly recommended to anyone to get the precise glass job done with super friendly family owned owners. I hope you never get broken auto glass and never need to come here but if you ever need a car glass or windsheild installed in your car this place is the spot for your car! You won’t ever get regretted on the quality of the job done or the amount of the charge! : )

We were visiting Hyattsville in the midst of her lung cancer treatments in Ohio so she could see our new grandchild. Windshield cracked on the way to Maryland. We had it replaced at Auto Glass Warehouse. The tape they used peeled away paint on the railings on both sides of the windshield. We have pictures, received estimates for repair, spoke with the manager Ehsan Sard, sent emails, and have now called 8 times to try to find a resolution with no result yet. So, poor repair, and terrible customer service or responsiveness. We have been patiently trying to resolve this for more than 2 weeks remotely and finally today decided to let the Better Business Know, our insurance company State Farm, and now other consumers. Very frustrating to be treated in this way. Ironically, we picked them as a local company not nat'l chain, and with a good rating. And now regret it.NegativeQuality, ProfessionalismServicesAuto windshield replacement

Where should I began. I have actually been there twice before for my son’s same car. I called two weeks ago and was given one price arrived today it was inflated by $60. I also asked later in our conversation about the front also quoted to me he again quoted a higher price. This guy was rude and price gouged telling how long he been there etc. I spoke to the Latino guy not him via phone two weeks ago . (Flag )When we arrived he was directing us which door to come in via an open window which was clearly marked . Once inside he quotes me $300 not the price the rep told me . My son told how much he quoted us he said its this amount his tone was disrespectful . Then proceeds to tell me all sorts of facts about quotes we didn't ask him. No customer service at all I said no and we left out was in the car calling other shops. I feel like he gave this business a bad reputation because of his mannerisms.

So here's the good: They were FAST and courteous; We ALL have different experiences and yes I read the bad reviews about their customer service. The price quoted is what I paid. I NEEDED to have the repair doelne ASAP because of a trip in 24 hrs. Here's the not so great: It is indeed an after-market window as others have commented...sigh. So if you GOTTA have the window fixed ASAP, they're a good option, but don't expect a factory window. Here's the down right disgusting: The waiting room! I walked in and walked out. IMMEDIATLY I smelled mold! The building is OLD and SORELY needs repair. I didn't even consider going to the bathroom. I already knew! I marked ot high because they were fast, courteous, and the work seems to be done right. It was a true emergency and they got it done. Gotta give them credit for that.

Nothing less than an EXTRAORDINARY service. Got in touch with them in the morning of July 3rd, they were able to send someone to my place to fix my absolutely shattered windshield (which gave me a glass shower every time I tried to move the car) right before 3:00 PM and got everything set an hour later. Superb job, knowledgeable technician and I will go visit them the next Tuesday to get my rear door window's regulator fixed (and maybe get them all tinted, why not?). I'll be forever thankful for Mr. Boja, Mr. Reza, and all the Auto Glass Outlet crew. Outstanding!PositivePunctuality, Quality, Professionalism, ValueServicesAuto windshield replacement

I called on Saturday to get a quote for glass. They said 270. I told them I would come on Tuesday because of the holiday and they were closing early. I called Tuesday to make my appointment and all of a sudden the price climbed up to 320?!. I told the lady that’s not what they quoted me and she started yelling and getting very aggressive and angry with me saying I don’t know who told you that this is the price that’s all I could do. Do you want it done or not. i’m not sure if they are over quoting some people so that they could pocket some of the money but it’s fishy and I wouldn’t recommend going here.

Don't listen to any of these 1 start reviewers. A lot of them are complaining about the fact that most of them did not speak fluent english. This service is by far the most courteous and hardworking crew I have had the pleasure of working with. It was 15 degrees outside, slippery, freezing, and windy. They came out to my house same day and replaced the back window of my 2012 Dodge Avenger and did a fantastic job even under harsh conditions and they did it for well under their competitors cost. I would highly recommend them to anyone looking to get their auto glass repaired.