Clearview Auto Glass

Update: On 1 October, the owner of the company contacted me about clearing this situation up. He mentioned bad reviews being bad for business and stated that he wanted to make this right. I offered to change my review if we could work this out, He asked for an estimate so the next day I took the ccar to a body shop and received the estimate, which I immediately sent to the owner. It has been two weeks and I still have not heard back from him. My son had a cracked windshield (from debris on the highway) and Clearview Auto Glass & Repair was able to give me same day service. Their technician arrived on a Wednesday afternoon. He needed me to move my son's car to the end of our street so that he had room to work, which I did. He took a little over an hour to complete the repair and within five minutes after he left, I noticed my sons fender on the driver's side had been pushed in and we could not open the door. This damage was not there before the repair. I immediately tried to call the technician and then Clearview. The technician called me back and stated that he had had a hard time opening the door, while the company promised to send a manager the following day. The manager arrived Thursday afternoon and stated that he could see the dent but that the car had been in a previous accident; however CARFAX has no record of such an accident. He acknowledged that the damage he saw was not from an accident based on the dent. He also stated that he would have a hard time proving that the technician caused the damage. I reiterated that I had gotten in and out of the car with no issues to move it for the technician and that after he left I could not open the door and noticed the dent. The next day I called the manager back and he told me that there was nothing they could or would do and that there was no proof the technician damaged my son's car. I can only surmise that the technician accidentally drove his knee into the fender while replacing the windshield, but chose not to tell me. I am disappointed in the company for not stepping up and acknowledging that a mistake was made. I asked to speak to the owner but have yet to hear from him and I also requested a denial letter from the company, which they have not provided. I have had to take care of the fender repair myself. The main problem is that this is a he said/she said situation and unfortunately it seems the consumer is left in the cold. I have been advised to file a police report but will not do that. I will leave negative reviews and contact the Better Business Bureau. Please avoid a company that covers its own mistakes and refuses to take any responsibility for the negligence of their employees.

I took my last car here many years ago to be tinted, as was really pleased with the results. I recently had my brand new car tinted here, and am extremely disappointed. First, I was told by two different employees that they would be able to tint the small quarter windows on my car, both over the phone and when I dropped the car off. When I picked it up, they hadn’t been done, because apparently they weren’t able to get in there. I know that this is possible, as other tint shops do it. I wish I would have been notified instead of them completing the work anyway and leaving those undone. I also noticed many deep scratches on the outside of my driver’s side windows. The shop vehemently denied causing them, stating that it was just the tint making me notice it. The car was two days old, and had just left the dealership… I attempted to contact the owner, Lawrence, but he never followed up with me after one conversation, despite his promise to do so. I was simply told that the shop “doesn’t touch the outside of the windows.” I had the scratched windows replaced at the dealership, and brought the car back here (both to give Clearview the benefit of the doubt, and because their are different kinds of tint and I wanted the shades to match.) I watched through the shop door as they used a rag to wipe the outside of my windows, meaning they lied when they said they don’t touch them. It’s likely that metal or glass in the rag they used scratched them the first time. The second tinting turned out ok, but where the tint film stops at the top of my windows is ridiculously uneven - like 1mm from the top of the window at the back, to over 5mm at the front. It’s not up to my standards, and I’m surprised it’s up to theirs. It’s not even like they needed to rush, as I was the only car in the shop at the time. The bottom line - I’ve now had multiple bad experiences here, both with the work and with the poor customer service. No one here seems to take pride in their work or care much about customer concerns. To top it off, not one person here wore a mask at all, even when talking to me indoors. There are other tint shops in the area. You’d be wise to avoid this one.NegativeQuality, ProfessionalismServicesInstallation, Service not listed

Our lawn guys kicked up a rock into our back window of our Subaru mid-day Monday which required us to get a repair quickly. We called around 4pm Monday and Clearview said they could be at our house the next morning between 9-12. That was great and I was really happy with the turn around time. Only problem is, no one showed up by 12. We called at 12 and were put on hold only to then be kicked to an answering machine. We finally got in touch with someone who said, "oh, they didn't schedule you for a time, only a day, let me call the tech to find out and I'll call you back in 5 minutes." I waited an hour for the call back and still heard nothing. I called again and she acted like she forgot. When she finally got in touch with the tech, he said it would be a couple more hours. Alright, so with scheduling nightmare out of the way, the rest would be a breeze, right? Nope. Dude shows up and starts working but spends most of the time on the phone. Something just seems off. After about 20 minutes on the phone he tells me, and I quote, "your car is something we call a mid year model, you have both 2013 and 2014 parts. We have to do more research on what you need and someone will contact you by close of business." I never got a call and I would later find out that was a bogus excuse. I called Safelite after this and they said they could be out first thing in the morning. They showed up on time and when I told them about what the previous company said, he laughed and said it sounded like he just didn't want to do it. Safelite had it fixed within an hour of showing up. I'd avoid this company, they are incredibly unprofessional and their prices aren't even that much better than Safelite. I think the total I paid was maybe 20 bucks more than what they quoted me at. Clearview Auto Glass and Repair is not worth the hassle!

I called at 9am on a Tuesday to see if they could help me and by 9:30am I had dropped my car off. I picked up my car at 3:15pm and paid $150 less than a well-known, nationwide company (which made this out-of-pocket expense actually doable). I cannot speak highly enough of everyone's communication, responsiveness, professionalism and care...not to mention how quickly it all happened. Additionally, my car window had been smashed so I expected to have to figure out how to clean up the glass myself and was pleasantly surprised when they told me it would be no problem for them to clean it up for me. Thank you Clearview Auto Glass and Repair!!PositivePunctuality, Quality, Professionalism, ValueServicesGlass installation, Auto power window repair, Auto side window replacement, Window repair

Do not go to this place. I had my car broken into early Monday morning. I called ahead of time to advise that I was dropping my vehicle off and they in return said my vehicle would be done before closing. Around 3pm I called the shop and the guy who was working on my car said they were still working but they had to order other parts but it would be done before closing once again. 6:30 p rolls around and my fiancé is stuck at work now and the shop is closed. At this point I am fuming as I paid for college courses and I have no way of getting there nor does my fiancé have a way home except for a very expensive Uber ride. The next day my fiancé is unable to get to work once again because the car isn’t finished until nearly 12p. The woman at the counter said she could give me $15 at max! So my fiancé has missed a full days pay and expensive Uber ride but apparently our troubles are only worth $15. He picks up the vehicle. We both had off the day after and today when I went to roll my windows done there is a scraping/grinding noise. I call the shop very upset and speak with a very unprofessional “owner”. He states the guy who fixed my car has never had a problem in 20 years and it wasn’t their fault my window was broken into and he was unable to comprehend that how inconvenienced we were with this whole situation. He insisted that we come back and could not guarantee how long it was going to take and that it was probably broke before. He was unwilling to offer any discounts or assistance. He was very unprofessional and customer blaming. I advised him that we are going to the Infiniti dealership to rectify this and will send or even eat the bill to never have to come in contact with this very simple person again. I implore you to seek other options before going here.

Hello I have always been into project cars. I have a 97 mustang and a 1969 mustang coupe. I am very hard on what I do and who I go through with my cars. I normally can do everything myself by when it comes to certain things we sometimes need to look for assistance. I was in desperate need of upholstery and windows for BOTH vehicles!! I searched and searched for the right place where I could get it all done at the same time. From carpet to windows. I found a few places that would only do one or the other!! I wasn’t satisfied with this. I found Clearview Auto glass on Benson Ave in Haltethorpe. I gave them a call and the manager Lawrence answered ALL my questions and even asked ME the right questions in what I was looking for. He stayed on the phone with me for over an hour to make sure I was happy with the information he was giving me. After I told him I needed work done to TWO cars he said he would take them both on and satisfy my needs. I felt comfortable with the confidence he showed. I took both cars to BOTH of his shops. He had BOTH being worked on and I picked them both up at the same times feeling accomplished. They both looked AWESOME!! I couldn’t ask for a better company to take care of my projects. I am now ready to finish them even earlier then I had planned and they will both be ready by this summer to take to car shows. If you need anything done with your CLASSICS or even your every day driver you NEED to call these people and let them take the RIGHT care of your vehicles. Awesome job guys!!! Thanks again

I brought my car to this establishment on friday 2/21 at 4pm. I was told that since I hadnt shared what type of car it was that I wanted to get service for tint that I would have to drop the car off in the morning. I came back in the morning at 9am on Saturday 2/22 and left via uber to start my day. I called in around 12 noon checking to see if the car was completed, and the staff member stated that my vehicle would be next and the slow up was due to a staff member becoming sick and leaving. I was annoyed, but went along with the service and said I would wait for them to complete. Later on that day around 3pm staff called me and stated that the car would not be able to be serviced because of the process of taking panels of the doors and the master technician left for the day due to being sick. Ultimately this company had my car from 9am to 4pm without tint service taking place and they were not able to compensate me for the several uber rides I had to take due to them having my car for 8 hours.NegativePunctuality, Quality, Professionalism, Value

One word Excellent. I recently bought a Lexus Ls430 that I purchased with tinted windows. When I went to get the Maryland inspection, I was told that none of the side windows or rear window could be tinted below 35% light penetration and unfortunately my windows were 32.8% due to windows already having a slight tint. I was not happy at all having the vehicle fail for such a small percent. I brought my vehicle to Clearview Auto glass Howard st location and the guy behind the counter took such good care of me and even came out to give me a quote to have the tint reinstalled after I have the vehicle re-inspected. The guys took great care to remove the tint without any damage or chemical smells. I would highly recommend Clearview auto glass for their services. Once the car passes inspection, I will definitely be having the vehicle tinted by the folks over at Clearview. Thanks Clearview for setting up the appointment last minute and getting me in and out so quickly

I was recently washing my car and saw a spider crack run up my windshield. I then called my insurance company and they forwarded me to another glass repair company who wanted over $350 to repair the windshield. I am in the service and retail industry and realized there some type of premium here for same day service. I then called a local company and was told a price almost half of the intial company. I spoke with Joe and he was able to set the appointment up with no issues. During the installation the installer "Nick" was ontime, courteous, and neat. He cleaned the windshield and told me all the things I needed to know. There is a true benefit with working with a local company. Those benefits are shown through this company. Clearview Autoglass is great to work with, affordable and local. All characteristics of great ownership and employees.

Highly recommended, The job Joel did was good and the price was perfect. Here comes the review, I found Clearview auto glass and tinting and let me tell you this place is fantastic. The second I walked in the door they help me out. They had an example of all the different tint that was to be applied. I picked out the one that I wanted and agree to the price. After that the car was immediately taken in where for men started cleaning the windows and applying the film that came out of a computer. They did an excellent job, there was no bubbles or scratched and I'm a real perfectionist and believe me when I tell you this job was perfect.I had no problems with the work that was performed. Highly recommended you won't regret it.PositivePunctuality, Quality, Professionalism, ValueServicesInstallation